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Accessibility statement

Using this website

This website is run by Enfield Council. We want as many people as possible to be able to use this website.

Enfield Council is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This site aims to conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1). These guidelines are the internationally recognised benchmark for building accessible websites.

Technical information about this website's accessibility

Web browsers

This website works on the latest versions of Chrome, Safari, Firefox, Edge and Internet Explorer. To make full use of the site make sure your browser is the latest version.

Note: Internet Explorer 11 will no longer be supported by Microsoft after 30 November 2020. Any customers who have it should use a different web browser to ensure they do not experience a degraded web experience after that date.

Mobile devices

Most smartphones and tablets have accessibility functions. These are normally found under Settings.  These functions will allow you to change things like your font style, font size, and screen brightness, as well as offering ‘text to speech’ options. Features will be different depending upon the make of your mobile device.

If you have a speech or hearing impairment, you can contact us by Text Phone on 020 8379 4419.

What we're doing to improve accessibility


We have monitoring in place to review the accessibility and technical / coding status of the site on an ongoing basis. We use this monitoring to identify and fix any new issues that arise.


We try to write in plain English and avoid jargon. If you don’t understand something, please let us know.

British Sign Language

We are committed to making sure that you can access and use the services on our website. Find out how we support British Sign Language

Accessibility and usability 

If you are having trouble with accessibility and usability, AbilityNet has guidance on making your device easier to use:

Exclusions to AA compliance

External applications and websites

We link to third party applications and external websites, which we hope are useful for customers to carry out a task or find out related information on a subject. We cannot guarantee that they are AA compliant.

PDF and other documents

Documents on our website are not currently marked up to make them accessible. We are working to improve them.

The accessibility regulations do not require PDFs or other documents published before 23 September 2018 to be made accessible if they are not essential to providing our services.

Screen readers and other assistive technology

We cannot guarantee that the site will work fully on older versions of assistive technology.

WordPress sites

Hosted alongside the main Enfield Council website are 16 WordPress sites. These sites adopt different designs, branding and page templates to support their subject matter and audiences, and are not currently AA compliant. We are working to improve them. The sites are as follows:

enfield.gov.uk in 2021 and beyond

We know how important it is for our customers to be able to use our website to submit requests, report problems and make payments. To improve the user experience we are relaunching the website in early 2021 with a fresh design and improved accessibility. 


If you have problems using this site or would like to suggest any changes, complete our feedback form. It would be helpful if you could tell us:

  • the issue you are having
  • the web address of the page you are having trouble with
  • what device you are using to access the site, for example, a phone, a laptop or a tablet
  • which web browser (including version) you are using

The full name of the accessibility regulations is the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. Further details about accessibility requirements for public sector bodies are available on the GOV.UK website. The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond to your query, contact the Equality Advisory and Support Service (EASS).

Page last updated

This statement was last updated on 22 September 2020.