Making Every Contact Count (MECC)

Making Every Contact Count training is about making the most of the opportunities to make a difference to people’s health and wellbeing. It is an approach to health care that encourages all those who have contact with the public to talk about health and wellbeing during routine contact. MECC encourages front line staff to use the opportunities in these conversations to help local people think about addressing the issues that may be negatively affecting their health and wellbeing, including:

  • job or money worries
  • concerns about housing
  • a range of lifestyle and health-related issues

By supporting people to make changes to their lifestyles it is possible to prevent ill-health, improve health and wellbeing and reduce health inequalities. MECC enables staff across a range of disciplines to increase their confidence in making the most of the time they have to help people These events are intended for staff of all grades who work in front line services, including health care staff from a wide range of disciplines and who come into contact with members of the public on a regular basis.

If we know how to recognise the issues and challenges a person may be facing, and how to have a brief, yet meaningful chat with them, we can gradually increase people’s confidence and motivation to make changes to improve their own lives.