We typically receive high call volumes throughout the day, so you may need to wait in a queue to speak to somebody on the phone. We apologise for this.
We strongly advise you to use our website to access services, as this is much quicker and easier than calling us. It also allows us to provide phone assistance to more people who are unable to use the Internet.
If you need help or can't find what you're looking for, call 020 8379 1000 between 9am and 5pm, Monday to Friday. This number is available out of office hours for emergencies.
Use our Live Chat feature to speak to our Customer Services team. During busy times, the Live Chat option may not appear on your screen until staff are free to help you. At these times, please wait until it becomes available again, or use our search tool to find the information you’re looking for.