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We typically receive high call volumes throughout the day, so you may need to wait in a queue to speak to somebody on the phone. We apologise for this.

We strongly advise you to use our new website to access our services. You are likely to find this much quicker and easier than calling us. It also allows us to provide phone assistance to more people who are unable to use the Internet.

Many of our services can now be accessed online, including Housing, rubbish and recycling, Council Tax, registrars and Informed Families.

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  • If you need help or can't find what you're looking for, call 020 8379 1000 between 9am and 5pm, Monday to Friday. This number is available out of office hours for emergencies.