We always try to get things right, however, we know that sometimes they go wrong. Please tell us why you're unhappy by choosing an option below, so we can work out how we can help to fix the problem.
You can now report most problems online. This will be the quickest way to resolve most issues. You can also track the progress of reports using your Enfield Connected account.
Problems may include:
You may want to appeal:
If we are unable to resolve a problem, you may want to progress your complaint for formal response. If you do, we aim to respond within ten working days, but in some cases it may take up to twenty working days.
There are a few things to consider before making a complaint. Firstly, you should read our complaints policy (PDF).
If your complaint relates to adult social care or children's social care, you should speak to the carer or the care team before formally complaining. If you are still unhappy, you should go ahead with a formal complaint to us.
If you are unhappy with a school, you should contact them directly. For more information and advice, visit our school complaints page.
You will need an Enfield Connected account in order to make a complaint online. This will allow you to track the progress of your complaint, and make it easy for us to get in contact with you.