Tell us if you're unhappy with something

We always try to get things right, however, we know that sometimes they go wrong. Please tell us why you’re unhappy by choosing an option below, so we can work out how we can help to fix the problem.

Report a problem

You can now report most problems online. This will be the quickest way to resolve most issues. You can also track the progress of reports using your Enfield Connected account.

Problems may include:

  • Your bin not being collected
  • A messy street
  • Fly-tipping
  • A noisy neighbour
  • Dog fouling

Report a problem

Appeal a fine or decision

You may want to appeal:

Make a formal complaint

Before making a complaint, you should read our complaints policy (PDF , 401B). After receiving a complaint, we will give you a formal response within ten working days.

Adult Social Care 

If you’re unhappy with the services you or someone you know is receiving, speak to the carer about this before formally complaining. If you are still unhappy, please make a formal complaint.

Children’s Services

If you’re unhappy with the services you or someone you know is receiving, speak to your team about this before formally complaining. If you are still unhappy, please make a formal complaint. 

Make a formal complaint

You will need an Enfield Connected account in order to make a complaint online. This will allow you to track the progress of your complaint, and make it easy for us to get in contact with you.

Schools

If you are unhappy with a school please contact them directly. For more information and advice, visit our school complaints page.