It may be quicker and more effective to resolve your complaint using the report a problem page. If you have already reported the issue and are still unhappy, you can make a formal complaint by following the steps below.
How to make a formal complaint
If you want to make a formal complaint, please read through the information on this page and then submit your complaint using the red button below.
These policies will help to explain the complaints process:
- For most complaints, the process is explained in the Corporate Complaints Policy (PDF). Please read this document, which will explain the different stages.
- The policy for adult and child social care has a separate statutory process. For these complaints, please read the policies for adult social care or children's social care.
- If you’re unhappy with a school, you should contact them directly as these don't come under our complaints processes. For more information and advice, visit our school complaints page.
- If you’re unhappy with our response to your complaint or want independent advice, you can consult with the Local Government and Social Care Ombudsman or, where applicable, the Housing Ombudsman.
- We are committed to dealing with complaints fairly and treat both customers and council employees with respect. In a minority of cases, some complaints can be vexatious and unreasonable. We therefore operate a policy for responding to these. View the Persistent and Vexatious Complainants policy (PDF).
Submitting a formal complaint
To submit a formal complaint for any of the policies or services, please click on the red button below.
Make a formal complaint