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Council opening hours

Sign up to Enfield Connected to access our services, report issues and make payments. You can also view your accounts and claims, including Council Tax and Housing Benefits enquiries.

Council Tax and Housing Benefits enquiries can be dealt with over the telephone on 020 8379 1000. Opening hours are Monday to Friday, 9am to 5pm. For more information on Council Tax, see our Council Tax section.

Civic Centre


Civic Centre
Silver Street

Sat nav users should use EN1 3ES. Get directions to Civic Centre using Google Maps

Services and opening times

  • The Civic Centre is currently closed to customer enquiries
  • We continue to offer services online, through webchat and by telephone
  • A Customer Operations team is based at Enfield Town and Edmonton Green libraries, Monday to Friday, 9am to 5pm. They offer support to people with complex needs who may need help accessing council services.

John Wilkes House


79 High Street
Ponders End

Services and opening times

  • John Wilkes House is currently closed
  • For homelessness prevention and support call 020 3821 1769, Monday, Tuesday, Wednesday and Friday from 9am to 5pm, or Thursday from 12pm to 4pm
  • Email hoa@enfield.gov.uk if you need to submit information to support a housing application
  • Email housing.assessment.team@enfield.gov.uk if you need to submit information to support an application to join the housing register

Telephone enquiries

For telephone enquiries call 020 8379 1000, Monday to Friday, 9am to 5pm.

School admissions

We are not currently offering a face-to-face school admissions service.

To contact us, call 020 8379 5501. This phone line is open at the following times:

  • Monday and Tuesday, 2:30pm to 5pm
  • Wednesday to Friday, 9am to 11:30am

Or you can email us at esas@enfield.gov.uk.


Self-service scanners are available at the following libraries:

  • Palmers Green library
  • Edmonton Green library
  • Ordnance Unity Centre library
  • Enfield Town library

View the library contact details and opening hours

A British Sign Language interpreter is available at Enfield Town Library for council enquiries on the first Friday of every month, 9am to 3pm.

Out of office hours

You can contact us on 020 8379 1000, Monday to Friday, 9am to 5pm. This number is also available out of office hours for emergencies.