Enfield Connected allows you to use our services online quickly and easily. Click on the headings for easy-to-follow guides to using your account.
You will experience problems signing in if you:
To fix any of these problems, you will need to use the 'Can't access your account?' link. This will take you to our problems signing in? page, where you need to enter your email address (the one you registered with), select the request you want to make, and click 'Submit’.
You will receive an email with a link which you must click on within 24 hours.
Remember, your password must have:
When you're signed in, you can use the website to make payments, request or apply for services, report problems and complete assessments.
You might use the website, for instance, to report graffiti on your street. You can view the progress of your reports and transactions in your account.
There are three main ways to find what you're looking for:
Your account dashboard shows you a summary of your account, including your recent activity and your personal information. For more details about how we keep your personal information secure, you can read our privacy notice.
To access your dashboard, sign in and click on 'My Account' at the top of the page.
Upgrading your account is free - you just need to provide your date of birth.
When you register with Enfield Connected, you will be set up with a basic account. This allows you to do some tasks via the website, but not all. To access all of our online services, for example paying for and managing your Council Tax or applying for Housing Benefit, you need to upgrade your account. You can upgrade for free after activating your account or at a later date.
On your dashboard you will see this button:
You will be asked to fill out a short form with as much information as you like, but you must tell us your date of birth to complete the free upgrade. This helps us verify your identity and keep your information safe.
The other information makes it much easier for you to complete future tasks. For example, providing your Council Tax number will allow you to set up a Direct Debit online and find out if you are eligible for any discounts. For more details about how we keep your personal information secure, you can read our privacy notice.
When you've finished entering your details, click 'Submit' at the bottom of the page.
Your account dashboard shows a summary of your recent transactions. This will display all the tasks you've recently completed via the website. For example, the account below is being used to manage a Council Tax account and Direct Debit payment, and to report graffiti.
The 'My transaction history' button at the top of the dashboard page will take you to a page that shows your current and past transactions in more detail.
In the 'tasks for you to complete' area of your account dashboard, you will see a list of outstanding tasks related to your interactions with us. Generally, these tasks exist because we need more information or supporting evidence from you to either:
If you're receiving council services, for example Housing Benefit, you need to use these sections to tell us about relevant changes in your circumstances.
You can use Enfield Connected to change your main address or add other addresses. These other addresses may be, for example, a business premises, a property you rent out, or a property you're going to move into in the near future.
You can provide us with evidence documents quickly and easily online using your Enfield Connected account. We will let you know what documents you need to provide when you have finished your application. There are two ways to give these documents to us:
We accept photographs and scans of documents.
Some forms you complete using Enfield Connected allow you to upload supporting information during the process. For example, if you want to report graffiti, you can upload a photograph of the graffiti as part of the report.
The table below shows whether you can provide supporting documentation or evidence via your Enfield Connected account. Where this is not possible, you will need to provide evidence to us in person. You will always need to provide evidence in person when we need proof of identification.
|Action||Provide evidence or supporting documentation via Enfield Connected|
|Make a report about a council service||✓|
|Make a request for a council service||✓|
|Make a complaint||✓|
|Make a Subject Access Request||✓|
|Make a request for information about the council||✓|
|Report rubbish dumping (fly-tipping)||✓|
|Report a change of circumstance as a third party||✓|
|Tell us about an empty property||✓|
|Change your personal information in your account profile||✗|
|Apply for Council Tax support hardship||✓|
|Apply for Council Tax exemptions, discounts and disregards||✓|
|Make a new claim for Housing Benefit and Council Tax Support||✗|
|Tell us about a change of circumstances affecting Housing Benefit and Council Tax Support||✗|
|Tell us you're homeless or threatened with homelessness||✗|
|Manage your Business Rates||✗|
|Apply for travel discounts||✗|