Guide to Enfield Connected

1. Look for this link at the top of all of our pages:
   
2. Click the link
3. You'll arrive on the registration/sign in page, where you create an account:
   
   You can click on one of two buttons, which will allow you to register a standard account or to register as a business. Registering as a business allows you to carry out business-based transactions, such as paying your Business Rates.
4. This will take you to a simple online form, where you will need to:
   • enter your name, address and email address
   • set a password to access your account in the future
   • agree to our terms and conditions
5. Once you've submitted the form, we will send you an email with a link to complete your registration. This is for security purposes, as it confirms that you have access to the email account you have provided. If you can't see this email in your inbox, check your junk mail.
6. Click on the link in the email. If you don't do this within 24 hours of receiving the email, you will need to request a new one.
7. Once you’ve clicked on the link in the email, your account registration will be complete. You can then go ahead and make payments, request or apply for services, report problems and complete assessments – and use your account to track the progress of your tasks.

1. Look for this link at the top of all our pages:
   
2. Click the link.
3. You'll arrive on the 'sign in' page, where you can enter your username (usually your email address) and password:
   
4. This will take you to our homepage. The 'sign in' link at the top of the page will no longer be there. Instead, you will see a greeting and a 'sign out' link:
   
5. You are now signed in. This means you can use the website to make payments, request or apply for services, report problems and complete assessments – and use your account to track the progress of your tasks.

You will experience problems signing in if you:

• cannot remember your password
• have entered an incorrect password too many times
• did not verify your email address when you created your account

In all of these events, it’s easy to request a new email that will fix these problems. You can do this via our problems signing in page, where you need to enter your email address (the one you registered with), select the request you want to make, and click ‘submit’:

You will need to click on the link in either of these emails within 24 hours.

Your password

Remember, your password must have:

• at least seven characters
• at least one capital letter
• at least one lower case letter
• at least one number
• at least one special character (ie ~!#$£"?'% etc.)

When you're signed in, you can use the website to make payments, request or apply for services, report problems and complete assessments.

You might use the website, for instance, to report graffiti on your street. If you do, you can view the progress of your report in your account.

There are two main ways to find what you're looking for:

1. Using the search tool. You will find this on the homepage in the main 'Welcome to Enfield' area and at the top of all our pages. Simply click in the box, enter your search term and click 'search'. For example:
   
   
2. Using the website navigation. The first section beneath the 'Welcome to Enfield' section on the homepage is  'complete a task'. Here, you will see the most common tasks under three different headings:
   • Make a payment
   • Report a problem
   • Submit a request
   
   If you can't find what you're looking for, click on the 'view more/all' links at the bottom of each list.

Your account dashboard shows you a summary of your account, including your recent activity and your personal information. For more details about how we keep your personal information secure, you can read our privacy notice.

To access your dashboard, sign in and click on the link containing your name:

You'll arrive at your account dashboard. At the top of the page, you'll see a greeting and two links:

From here, you can access your transaction history and personal details.

When you register with Enfield Connected, you will initially have a basic account. This allows you to do some tasks via the website, but not all. To access all of our online services, for example paying for and managing your Council Tax or applying for Housing Benefit, you need to upgrade your account.

This is simple. Near the top of your dashboard you will see this button:

Click on the button and you will arrive at a page where you can enter information that makes it much easier for you to complete future tasks. For example, providing your Council Tax number will allow you to set up a Direct Debit online and find out if you are eligible for any discounts. For more details about how we keep your personal information secure, you can read our privacy notice.

You can provide as much information as you like, but you must tell us your date of birth to complete the upgrade. This helps us to verify your identity and keep your information safe.

When you've finished entering your details, click the 'submit' button at the bottom of the page.

Your account dashboard shows a summary of your recent transactions. This will display all the tasks you've recently completed via the website. For example, the account below is being used to manage a Council Tax account and Direct Debit payment and to report an instance of graffiti.

The 'my transaction history' button at the top of the dashboard page will take you to a page that shows your transactions in more detail and going back further.

In the 'tasks for you to complete' area of your account dashboard, you will see a list of outstanding tasks related to your interactions with us. Generally, these tasks exist because we need more information or supporting evidence from you to either:

• finish an application you've already started
• re-apply for something that might be affected by a recent change in your circumstances

1. Click on the 'my details' button at the top of your dashboard.
2. You will arrive on a page showing your basic details. If you want to change anything, you can click the 'edit my details' button at the top of the page.
3. When you're finished, click on the 'save changes' button, which will have replaced the 'edit my details' button at the top of the page.
4. You can use the menu on the page to do the same thing for other aspects of your details. These are:
   • Income
   • Health and care

If you are receiving council services, for example housing benefit, you need to use these sections to tell us about relevant changes in your circumstances. 

There are also menu items for 'your home and properties' (where you can change your main address and add other addresses) and 'evidence' (where you can see supporting documents that you've submitted as part of an application and upload any that you have not yet submitted).

You can use Enfield Connected to change your main address or add other addresses. These other addresses may be, for example, a business premises, a property you rent out, or a property you are going to move into in the near future.

Changing your address

1. Sign in to your Enfield Connected account.
2. Click on the 'my details' button at the top of your dashboard.
3. Click on 'my home/properties' in the menu on this page. Here, you will see your 'primary' or main address.
4. Scroll down and select the 'edit/change primary address' button.
5. On the next page, scroll down and click on the 'update address details' button.
6. Complete the 'update primary address' form that begins on the next screen.

Adding another address

1. Follow steps 1 to 3, as above.
2. Scroll down and select the 'add other address' button.
3. Complete the 'add additional address' form that begins on the next screen.

You can provide us with evidence documents quickly and easily online using your Enfield Connected account. We will let you know what documents you need to provide when you have finished the application. There are two ways to give these documents to us:

1. If you have all the documents handy, upload them while you are on the application summary screen.
2. If you need to come back at a later date, you can sign in to your Enfield Connected account and either:
   • select the relevant application from the 'tasks for you to complete' section
   • select 'evidence' from the menu on the 'my details' page

We accept photographs and scans of documents.

Some forms you complete using Enfield Connected allow you to upload supporting information during the process. For example, if you wish to report graffiti, you can upload a photograph of the graffiti as part of the report.

The table below shows whether or not you are able to provide supporting documentation or evidence for actions made via your Enfield Connected account. Where this is not possible, you will need to provide evidence to us in person. You will always need to provide evidence in person when we need proof of identification.