Guide to Enfield Connected

1. Look for this link at the top of all of our pages:
   
2. Click the link and you will arrive on the registration/sign in page, where you can create an account:
   
   You can click on one of two buttons, which will allow you to register a standard account or as a business. Registering as a business allows you to carry out business-based transactions, such as paying your Business Rates.
3. This will take you to a simple online form, where you will need to:
   • enter your name, address and email address
   • set a password to access your account in the future
   • agree to our terms and conditions
4. Once you've submitted the form, we will send you an email with a link to complete your registration. This is for security purposes, as it confirms that you have access to the email account you have provided. If you can't see this email in your inbox, check your junk mail.
5. Click on the link in the email to activate your account. If you don't do this within 24 hours of receiving the email, you will need to request a new one.
6. Once you’ve activated your account, your registration will be complete. You can then go ahead and make payments, request or apply for services and report problems - and use your account to track the progress of your tasks.
7. After registering, you will be given instructions for the next steps, including an option to upgrade your account for free to access our full range of services. If you choose not to upgrade your account now, you can still do this at a later date.
   

1. Look for this link at the top of all our pages:
   
2. Click the link and you will arrive on the 'sign in' page, where you can enter your username (usually your email address) and password:
   
3. This will take you to our homepage. The 'sign in' link at the top of the page will no longer be there. Instead, you will see the 'My Account' and 'Sign out' links: 
   
4. You're now signed in. This means you can use the website to make payments, request or apply for services and report problems – and use your account to track the progress of your tasks.

You will experience problems signing in if you:

• can't remember your password or username
• have entered an incorrect password too many times
• didn't verify your email address when you created your account

To fix any of these problems, you will need to use the 'Can't access your account?' link. This will take you to our problems signing in? page, where you need to enter your email address (the one you registered with), select the request you want to make, and click 'Submit’.

You will receive an email with a link which you must click on within 24 hours.

Your password

Remember, your password must have:

• at least seven characters
• at least one capital letter
• at least one lower case letter
• at least one number
• at least one special character (ie ~!#$£"?'% etc.)

When you're signed in, you can use the website to make payments, request or apply for services, report problems and complete assessments.

You might use the website, for instance, to report graffiti on your street. You can view the progress of your reports and transactions in your account.

There are three main ways to find what you're looking for:

1. Using the 'Search' tool. You will find this at the top of all our pages. Simply click in the box, enter your search term and click 'Search'. For example: 
   
2. Using the website navigation. On the homepage you will see links to our services. You can also find the most common tasks under three different headings:
   • Make a payment
   • Report a problem
   • Submit a request
   
   If you can't find what you're looking for, click on the 'more payments', 'more problems' or 'more requests' links at the bottom of each list to view more options.
3. A-Z of Services. You can use the A to Z of Services at the top of all our pages to find what you're looking for. For example, to find information on school admissions, click on 'S' and view the list to find the correct page.
   

Your account dashboard shows you a summary of your account, including your recent activity and your personal information. For more details about how we keep your personal information secure, you can read our privacy notice.

To access your dashboard, sign in and click on 'My Account' at the top of the page.

From here, you can access your transaction history and personal details.

Upgrading your account is free - you just need to provide your date of birth.

When you register with Enfield Connected, you will be set up with a basic account. This allows you to do some tasks via the website, but not all. To access all of our online services, for example paying for and managing your Council Tax or applying for Housing Benefit, you need to upgrade your account. You can upgrade for free after activating your account or at a later date.

On your dashboard you will see this button:

You will be asked to fill out a short form with as much information as you like, but you must tell us your date of birth to complete the free upgrade. This helps us verify your identity and keep your information safe.

The other information makes it much easier for you to complete future tasks. For example, providing your Council Tax number will allow you to set up a Direct Debit online and find out if you are eligible for any discounts. For more details about how we keep your personal information secure, you can read our privacy notice.

When you've finished entering your details, click 'Submit' at the bottom of the page.

Your account dashboard shows a summary of your recent transactions. This will display all the tasks you've recently completed via the website. For example, the account below is being used to manage a Council Tax account and Direct Debit payment, and to report graffiti.

The 'My transaction history' button at the top of the dashboard page will take you to a page that shows your current and past transactions in more detail.

In the 'tasks for you to complete' area of your account dashboard, you will see a list of outstanding tasks related to your interactions with us. Generally, these tasks exist because we need more information or supporting evidence from you to either:

• finish an application you've already started
• re-apply for something that might be affected by a recent change in your circumstances

1. Click on the 'My details' button at the top of your dashboard, and you will arrive on a page showing your basic details. If you want to change anything, click the 'Edit personal details' button at the top of the page.
2. When you're finished, click on the 'save changes' button, which will have replaced the 'Edit personal details' button at the top of the page.
3. You can use the menu on the page to do the same thing for your other details:
   • Your address or property details - you can change your main address and add other addresses
   • Add and remove occupants
   • Income
   • Health and care
   • Evidence - view supporting documents you've already submitted as part of an application and upload any you've not yet submitted

If you're receiving council services, for example Housing Benefit, you need to use these sections to tell us about relevant changes in your circumstances.

You can use Enfield Connected to change your main address or add other addresses. These other addresses may be, for example, a business premises, a property you rent out, or a property you're going to move into in the near future.

Changing your address

1. Sign in to your Enfield Connected account.
2. Click on the 'My details' button at the top of your dashboard.
3. Click on 'My addresses' in the menu on this page. Here, you will see your 'primary' or main address.
4. Select the 'update address details' button.
5. Complete the 'update primary address' form that begins on the next screen.

Adding another address

1. Follow steps 1 to 3, as above.
2. Scroll down and select the 'add other address' button.
3. Complete the 'add additional address' form that begins on the next screen.

You can provide us with evidence documents quickly and easily online using your Enfield Connected account. We will let you know what documents you need to provide when you have finished your application. There are two ways to give these documents to us:

1. If you have all the documents handy, upload them while you're on the application summary screen.
2. If you need to come back at a later date, you can sign in to your Enfield Connected account and either:
   • select the relevant application from the 'tasks for you to complete' section
   • select 'evidence' from the menu on the 'my details' page

We accept photographs and scans of documents.

Some forms you complete using Enfield Connected allow you to upload supporting information during the process. For example, if you want to report graffiti, you can upload a photograph of the graffiti as part of the report.

The table below shows whether you can provide supporting documentation or evidence via your Enfield Connected account. Where this is not possible, you will need to provide evidence to us in person. You will always need to provide evidence in person when we need proof of identification.