Enfield Connected allows you to use our services online quickly and easily. Click on the headings for easy-to-follow guides to using your account.
You will experience problems signing in if you:
In all of these events, it’s easy to request a new email that will fix these problems. You can do this via our problems signing in page, where you need to enter your email address (the one you registered with), select the request you want to make, and click ‘submit’:
You will need to click on the link in either of these emails within 24 hours.
Remember, your password must have:
When you're signed in, you can use the website to make payments, request or apply for services, report problems and complete assessments.
You might use the website, for instance, to report graffiti on your street. If you do, you can view the progress of your report in your account.
There are two main ways to find what you're looking for:
Your account dashboard shows you a summary of your account, including your recent activity and your personal information. For more details about how we keep your personal information secure, you can read our privacy notice.
To access your dashboard, sign in and click on the link containing your name:
You'll arrive at your account dashboard. At the top of the page, you'll see a greeting and two links:
When you register with Enfield Connected, you will initially have a basic account. This allows you to do some tasks via the website, but not all. To access all of our online services, for example paying for and managing your Council Tax or applying for Housing Benefit, you need to upgrade your account.
This is simple. Near the top of your dashboard you will see this button:
Click on the button and you will arrive at a page where you can enter information that makes it much easier for you to complete future tasks. For example, providing your Council Tax number will allow you to set up a Direct Debit online and find out if you are eligible for any discounts. For more details about how we keep your personal information secure, you can read our privacy notice.
You can provide as much information as you like, but you must tell us your date of birth to complete the upgrade. This helps us to verify your identity and keep your information safe.
When you've finished entering your details, click the 'submit' button at the bottom of the page.
Your account dashboard shows a summary of your recent transactions. This will display all the tasks you've recently completed via the website. For example, the account below is being used to manage a Council Tax account and Direct Debit payment and to report an instance of graffiti.
The 'my transaction history' button at the top of the dashboard page will take you to a page that shows your transactions in more detail and going back further.
In the 'tasks for you to complete' area of your account dashboard, you will see a list of outstanding tasks related to your interactions with us. Generally, these tasks exist because we need more information or supporting evidence from you to either:
If you are receiving council services, for example housing benefit, you need to use these sections to tell us about relevant changes in your circumstances.
There are also menu items for 'your home and properties' (where you can change your main address and add other addresses) and 'evidence' (where you can see supporting documents that you've submitted as part of an application and upload any that you have not yet submitted).
You can use Enfield Connected to change your main address or add other addresses. These other addresses may be, for example, a business premises, a property you rent out, or a property you are going to move into in the near future.
You can provide us with evidence documents quickly and easily online using your Enfield Connected account. We will let you know what documents you need to provide when you have finished the application. There are two ways to give these documents to us:
We accept photographs and scans of documents.
Some forms you complete using Enfield Connected allow you to upload supporting information during the process. For example, if you wish to report graffiti, you can upload a photograph of the graffiti as part of the report.
The table below shows whether or not you are able to provide supporting documentation or evidence for actions made via your Enfield Connected account. Where this is not possible, you will need to provide evidence to us in person. You will always need to provide evidence in person when we need proof of identification.
|Action||Provide evidence or supporting documentation via Enfield Connected|
|Make a report about a council service||✓|
|Make a request for a council service||✓|
|Make a complaint||✓|
|Make a Subject Access Request||✓|
|Make a request for information about the council||✓|
|Report rubbish dumping (fly tipping)||✓|
|Report a change of circumstance as a third party||✓|
|Tell us about an empty property||✓|
|Change your personal information in your account profile||✗|
|Apply for Council Tax support hardship||✓|
|Apply for Council Tax exemptions, discounts and disregards||✓|
|Make a new claim for Housing Benefit and Council Tax Support||✗|
|Tell us about a change of circumstances affecting Housing Benefit and Council Tax Support||✗|
|Tell us your are homeless or threatened with homelessness||✗|
|Manage your Business Rates||✗|
|Apply for travel discounts||✗|