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Enfield Council to ensure that residents of housing associations receive quality services

Published on:

11 January 2021

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A charter setting out the standards of service that registered housing providers should deliver to their tenants and leaseholders has been agreed with Enfield Council

A charter setting out the standards of service that registered housing providers should deliver to their tenants and leaseholders and how they can work with Enfield Council to increase the delivery of new homes has been agreed.

The new effort will complement current initiatives being developed by Enfield Council to provide a greater supply of good quality housing in the borough, schemes such as the borough’s ambitious 3,500 council house building programme, estate renewal plans and Meridian Water – which will provide 10,000 new homes over the life of the project.

Enfield Council’s Cabinet Member for Social Housing, Cllr Gina Needs, said: “We want the best services for Enfield residents and its our job to work collaboratively with Registered Providers to ensure their services meet the needs of our residents. The new charter sets out our expectations and we will be asking registered providers to report to us on standards achieved.”

Enfield Council Leader, Cllr Nesil Caliskan, said: “It is no secret that we have a housing crisis in Enfield, as a local authority we are working hard to increase the supply of affordable homes in our borough. Working with the best performing Registered Providers will complement our efforts and help us to accelerate the delivery of new homes in Enfield.

Registered Providers are key partners in the provision of affordable housing in the borough and share a common purpose with the Council to provide good, well managed affordable housing. Currently there are 39 stock-owning Registered Providers in the Borough managing 8,840 homes.

The largest landlords are London and Quadrant, Metropolitan Housing Trust and Christian Action Trust but RPs also include local authority landlords which all seek to support people with a housing need. They are regulated by the Regulator of Social Housing, a non-departmental public body under the Ministry of Housing, Communities and Local Government.