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Enfield Council’s bogus caller warning issued

Published on:

03 August 2016

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Residents have been asked to be vigilant after the Metropolitan Police reported cases of bogus callers turning up at front doors unannounced and pretending to be from Enfield Council.

Residents have been asked to be vigilant after the Metropolitan Police reported cases of bogus callers turning up at front doors unannounced and pretending to be from Enfield Council.

On at least one occasion the fraudster was allowed into the property and proceeded to rob the occupant of cash and valuables while they were distracted.

People living in the borough are being reminded that Enfield Council staff will almost always make an appointment before visiting residents, except under exceptional circumstances, and will always show photographic identification before entering. Residents who have any suspicions at all should refuse the visitor entry while they double check their identity.

Enfield Council's Deputy Leader, Cllr Achilleas Georgiou, said: "If you have any doubts at all about the identity of a caller at your front door, don't let them into your home. On most occasions our staff will make an appointment to see you before paying a visit, so alarm bells should be sounding in your head if someone turns up unexpectedly at your door and claims to be from the council."

Enfield Council's Cabinet Member for Community Safety & Public Health, Cllr Krystle Fonyonga, said: "When anyone claiming to be from a service company comes to your door, always check their ID and call the customer services department to confirm it. Make sure you get the number from the internet or phone book, do not call the number on their ID. Any genuine caller will not mind waiting.

"Most utility companies operate password schemes, so call yours and set one up, any of their representatives will know this when they come to your house. If you feel at all unsure, schedule a time for the caller to come back again when a friend or relative can be with you."

Residents who are unsure of the identity of someone who claims to be from Enfield Council should ring our call centre on 020 8379 1000.  

If you believe a crime is being committed call 101, or 999 if it is an emergency.

Residents should never let anyone take them to a bank to withdraw money.

Additional advice for older people

While older people often feel more concerned about crime, they are actually less likely than other people to be victims. Measures like these will make you feel even more secure:

  • Always check who's at the door and don't open it if you feel anxious
  • Never keep large amounts of cash in your home
  • Don't keep your pension book somewhere obvious – like the hallway or a kitchen drawer.