Privacy notice

The London Borough of Enfield collects and uses personal data and information about you in many different ways depending on how you use our services – to browse, search and share information, to apply for goods and services, or to use our services and facilities.

Your privacy is important to us and as a commissioner and provider of goods and services, we handle personal data in accordance with the provisions of the Data Protection Act 1998 (the Act) and we operate as a ‘data controller’ as defined by the Act.

This Privacy Notice, together with our terms of use and any other documents referred to on it, sets out the basis on which any personal data we collect about you, or that you provide to us, will be processed by us. It is important that you read this Privacy Notice carefully to understand our current policies and practices to safeguard your personal data and how we will treat it. By continuing to visit, search or use our site you are accepting and consenting to the safeguards and practices described in this Privacy Notice.

Before using our site, you should also read our Cookie Policy carefully and agree to our use of cookies to make our site more secure and easier to use.

Our Privacy Notice sets out:

  • personal data that we collect, process and store
  • how we process and use personal data we collect
  • combining personal data
  • disclosure of personal data
  • how and where we store personal data
  • your access to information
  • changes to our Privacy Notice
  • our contact information

Personal data that we collect

When you visit our site or if you give us any personal information about yourself or others, the London Borough of Enfield will treat it securely, fairly and lawfully. We collect personal data to provide better services to you and to make our Site more secure and easier to use.

We will only collect, ask for and process personal data that we believe to be adequate, relevant, and not excessive in relation to the purposes for which it is collected, or for which it is further processed, so you can continue searching the site or in response to you actively applying for or using one of our online products or services.

We collect personal data in the following ways:

Personal data you give us:

Data (for example, names, addresses, email addresses and phone numbers, financial and credit card information, personal descriptions and photographs) you enter about you and other persons by filling in forms or email correspondence when you register to use our site, subscribe to our services, search for a product, place an order, report a problem, participate in discussion boards or enter a competition, and other similar activities.

Personal data we collect from your use of our services:

When you visit or search our site for information or to access our online services, we collect, store and process information about that activity, the services you use and how you use the Site and our online services. For example, the pages you visited, your device information and unique identifiers, network (Internet Protocol (IP)) address, phone numbers, login data, your location, internet browser information, settings, unique application numbers, and cookie data

We also process the kind of information as described above when you use any other sites we operate or sites which operate on behalf of the London Borough of Enfield.

Why we process personal data

London Borough of Enfield processes this personal data we collect from all our services to continuously provide and maintain the highest possible quality products and services to its valued customers and the wider public, including to:

  • Carry out our legal and contractual obligations, and continuously improve the quality of our products and services.
  • Keep customer information up to date.
  • Provide you with tailored content and up to date information on our products and services, and to notify you of any changes as and when they occur.
  • Provide up to date information on products and services advertised and/or provided by affiliated third party organisations.
  • Ensure content on our site is of interest, useful and presented in the most relevant manner to you and our other valued customers and the wider public.
  • Encourage feedback and participation in interactive services.
  • Measure and understand the effectiveness of advertising and improve how we communicate.
  • Maintain and continuously improve security designed to prevent, deter, detect and manage unauthorised access and protect against errors, fraud, misuse and abuse of our Site.
  • Administration of our Site and for internal operations, including troubleshooting, data analytics, measurement, testing, research, statistical and survey purposes.

Data we use to improve our health and wellbeing

Combining personal data

We may combine data among our online services and equipment, across devices you use to access the Site, and across data obtained and processed from offline services and equipment, including personal data obtained when you visit our offices, communicate with us via postal services or from external sources for the purposes for processing described. For example, we may combine data you provide via the public postal services and data you provided in an online application on the Site to provide a service to you, or improve our services to the wider public. 

We may also use personal data you provide  for one service, product or process across all of the services we offer that require this same personal data or across departments or business units that process personal data to provide similar or additional services and products to you or on your behalf so that you are represented consistently across all our services and processes.

Sharing personal data

The London Borough of Enfield will always respect the choices and requests you make to limit sharing your personal data and only share personal data where it is compatible with the purposes for processing described or where there is a legal requirement to do so. 

The London Borough of Enfield will not share personal data to any external organisation or third party unless the London Borough of Enfield has the customer’s consent or is required by law or have previously informed the customer and has a legal basis to share their personal data.

We may share your information with selected third parties including:

  • Government and business partners, suppliers and sub-contractors for the provision of products or services, and performance of contracts we enter into, for example, IT service providers.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Site.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
  • In the event that we sell or buy any service or assets, in which case we may disclose personal data to the prospective seller or buyer of such business or assets.
  • If a partner or third party or substantially all of its assets are acquired by another third party, in which case personal data held by it about our customers will be one of the transferred assets.
  • If the London Borough of Enfield are under a duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of the London Borough of Enfield, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of crime prevention or investigation, fraud protection and credit risk reduction.
  • Additionally, we may share data with advertisers and advertising networks that require personal data to select and serve relevant adverts to you and others.
  • You have the right to ask the London Borough of Enfield not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, or by visiting your account details on our site and selecting 'Privacy options'. You can also exercise the right at any time by contacting us to raise your concerns.

Where we store personal data

All personal data provided to us is processed using managed devices and equipment, and stored on our secure servers or the servers of our contracted partners. 

Any payment transactions and transfer of sensitive personal data will be encrypted.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential and not to share with, or disclose to, anyone.

The transmission of personal data via the public internet is not secure. Although the London Borough of Enfield will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict policies, procedures and controls to prevent, detect and respond to unauthorised access.

The London Borough of Enfield will take all steps reasonably necessary to ensure that personal data is treated securely and in accordance with this privacy policy and applicable laws.

To operate effectively and efficiently, we use Information Technology (IT) Services, which may sometimes be based or supported outside the UK and European Economic Area (EEA). All our IT services comply with the principles of the Data protection Act 1998. The systems holding the data may be accessed from outside of the EEA when technical and operational support of our infrastructure and information systems is needed, or there is a legal or business requirement to do so.

Access to your personal data

Data protection laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request to the London Borough of Enfield may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these policies. Please check these notices before you submit any personal data to these websites.

Right to be forgotten

We do not retain your information longer than is required for our processing, and hence automatically delete your information when no longer required. However, we do retain information relating to Enfield Accounts in order to ensure you can see your account history.

Should you wish to delete your Enfield account, you can exercise the right at any time by contacting us. We will remove your Enfield account; the data in our systems relating to you will, as noted above, be removed when no longer required for processing. By taking this action you will no longer be able to log on, nor will we be able to contact you via the contact details provided.

Changes to our Privacy Notice

Any changes the London Borough of Enfield may make to our Privacy Notice in the future, will be posted on this page, and where appropriate notified to you by email. Please check back frequently to see any updates or changes to our Privacy Notice.

Our contact information

Questions, comments and requests regarding this Privacy Notice are welcomed.

For the purpose of the Data Protection Act 1998 (the Act), the data controller of your personal data is the London Borough of Enfield:

London Borough of Enfield
Civic Centre
Silver Street

Our nominated representative for the purpose of the Act is Rocco Labellarte.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Related link

For further information about information rights and independent advice, visit the Information Commissioner's Office (ICO) website.