Safe and Connected

Safe and Connected is a 24-hour emergency service that helps older and vulnerable people to remain living independently and safely in their own homes. The service is available to a range of people, including older people and those with a physical or learning disability, medical conditions, dementia, mental health needs, illness, those at risk of falling, suffering from abuse and social isolation.

It provides immediate help to you and 24-hour reassurance for family, friends and carers.

How it works

A connection to Safe and Connected is created using your telephone line or your mobile phone. In addition a range of devices are available from pendants, pull cords or other sensors depending on your needs. When you push the button on your phone or device it sends an alarm to Safe and Connected where staff will call you to check what the problem is and if necessary send out a response officer to your home so you get the help you need as soon as possible.

When an alert is sent to Safe and Connected, trained staff will know who you are and will talk to you to find out what help is required. Even if we cannot hear you, every call received is acted upon.

Safe and Connected Services

There are three different types of service:

  • Safe Alert - staff will let one of your nominated contacts know to visit you at home.
  • Safe Response - alerts a Safe and Connected officer to come out to you in an emergency situation, regardless of the time day or night.
  • Safe in Touch - includes all the benefits of Safe Response, plus a daily welfare call and a regular keep in-touch call from one of Safe and Connected staff.

All customers pay a weekly charge, which will differ depending on what service you need. It may cost less than 50p a day if you choose the basic service.

Apply for Safe and Connected (PDF , 84KB)

For more information, contact your social worker, email our team or contact us on 020 8803 1524. You can also view our Safe and Connected leaflet (PDF , 758KB).

Alarms and sensors

Standalone equipment uses sensors to alert family or carers when the person they care for is getting out of bed or even having a seizure. The equipment does not need a telephone line to operate. It connects to your carer's mobile phone and gives a warning sound when the sensor is activated. For example, a bed-occupancy sensor fitted under a mattress so that if the person leaves the bed at night, a warning alerts someone else in the same house.

To work out how much help is needed and if you qualify for equipment to be paid for by us, we carry out an assessment. If you already have a social worker or occupational therapist, they can advise on what equipment is needed. After the assessment we will agree your needs and discuss the help and support available.

If you do not qualify for a service, you can buy equipment or services directly. For other services, products and suppliers:

  • AskSARA has a directory of suppliers and can give you advice on how to find and buy equipment privately
  • Enfield Council Independence and Well Being Services