You must tell us if there has been a change in your circumstances.
You should email us at firstname.lastname@example.org and provide proof of the change. If you have a smart phone, you can email a photo of your documents. The subject line must be your reference number inside pointed brackets, for example <XXXXXXXX>. Attach the photo of your documents and send an explanation if needed. You will receive an automated response confirming receipt of your email.
If you are making a new claim, refer to Housing Benefit and Council Tax Support.
If your income changes, you will need to let us know and provide proof of the changes (payslip, employment letter, contract). If your employer has changed, you need to provide the new name and address, phone number and email address. If you're self-employed, provide the name and address of the business.
You will need to let us know if you or you and your partner’s savings or Pension Credit is more than £16,000. This does not apply if you receive Guarantee Pension Credit.
If you or your partner get Guarantee Pension Credit, you may have £10,000 before it affects the benefit you get.
You need to tell us if you are moving out of or moving within the area. You should provide your forwarding address. If you have moved within Enfield, provide details of your new landlord, the start date of your tenancy and email a copy of your tenancy agreement.
You will need to tell us if someone moves in or moves out of your property. If the person moving in is your partner, you need to provide two forms of identity, proof of their National Insurance number and current income (payslip, employment letter or contract).
You must email email@example.com to tell us if you are or your partner is admitted to hospital while claiming Housing Benefit or Council Tax Support. In most cases, this will not result in any change to your benefit payments up to one year.
We will also need to know if your partner goes into hospital and this affects the household income.
You must let us know as soon as you or your partner return home. You will need to provide proof such as a letter from the hospital confirming how long you were there.