If you receive Housing Benefit, Universal Credit housing costs or Council Tax Support and still have difficulty paying your rent or Council Tax, you may get a Council Tax Support Hardship payment or a Discretionary Housing Payment (DHP).
If you make a claim for a DHP you will also be considered for a Council Tax Hardship payment. To get help with your Council Tax only you should complete the Council Tax Hardship application.
You can apply for a DHP if you get Housing Benefit or Universal Credit housing costs and think that you need extra help paying your rent.
Before applying, you should tell us or the Jobcentre about your current situation to receive the correct payments. The DHP Fund is limited so we will look at your income and expenses to make a decision.
You may need to give evidence of:
If you receive Universal Credit you must also provide the following:
You should answer all the questions and give your contact details so we can get in touch if we have any queries.
If your claim is successful, we will send you a letter with details of the payment.
If you disagree with our decision, you can request a review of our decision by emailing firstname.lastname@example.org. Your request must be made within one month of receiving the decision letter.
We are offering a discretionary scheme which makes our review decision final with no right of appeal.
You can apply for a Council Tax Hardship payment if you get Council Tax Support and have severe difficulty paying your Council Tax.
You are eligible if you are:
We will use the information given in your Council Tax Support claim to make a decision.
You should only apply if you are asking for help with your Council Tax. Before applying you should check if you are entitled to a Council Tax discount.
You should speak to your social worker if you need help:
If you don’t have a social worker but need help getting food, you may be able to get food vouchers from:
For help with resettling, speak to the person who is housing you to see if they can help.