If you need help paying your rent, you can claim Universal Credit unless you:
If any of these apply, you can use the benefits calculator to see if you are eligible for Housing Benefit or Council Tax Support.
For more information on Universal Credit and to claim, visit GOV.UK.
Once you have completed the benefits calculator you will be told what benefits you may be entitled to and will be able to apply online. You will be asked to upgrade your Enfield Connected account to use the calculator if you don’t already have one.
Frequently asked questions to help you before you make a claim.
If you've had a change in your income, savings, childcare costs or household, you need to let us know within one month of the change coming into effect. To find out how, see change of circumstances.
To apply, you may need to provide evidence relating to your identity, rent, income and capital.
Original proof of identity should be given in person. You can email us copies of other documents. If you have a smart phone, you can email a photo of your other documents. The subject line must be your reference number inside pointed brackets, for example <XXXXXXXX>. Attach the photo of your documents and send an explanation if needed. You will receive an automated response confirming receipt of your email.
To give your original proof of identity or for self-help assistance, you can visit:
You will need to collect your original documents from our offices as they will no longer be returned to you by post.
View the contact details and opening hours.
Self-help scanners are available at the following libraries:
Some services may also be available at community libraries.
You can track the progress of your application in your Enfield Connected account. You should wait ten working days after submitting your application and all required documents before asking about your application.
You may get Housing Benefit and Council Tax Support if you:
If you arrived in the UK within the last five years and wish to claim benefit, you will need to prove your right to stay in this country. We will ask you to provide extra information so that a decision may be made.
More information about eligibility is available at GOV.UK. However, if you are unsure whether you are eligible for or entitled to Housing Benefit, the best way to find out is to use our benefits calculator. If our assessment shows you are eligible and entitled, you will then be able to make a claim.
If you are of working age you will need to pay 26.5 percent towards your Council Tax.
You will not have to pay this amount if you get:
Once we have assessed your application and worked out you are eligible we will write to you to let you know. If you are having problems understanding your notification letter, download the example of our benefits letter (PDF) or watch the help video.
We will pay Housing Benefit in arrears, into your bank account if you are a private sector tenant. If you are a council tenant we will credit your rent account.
You can tell us if you think you are missing a Housing Benefit payment and we will get back to you within ten working days.
Council Tax Support payments will be credited directly into your Council Tax account.
If you are having difficulty managing your rent or you are eight or more weeks behind with your payments, we can make payments to your landlord. You will need to provide evidence so that we can make that change.
We may backdate your claim if you provide proof of continuous good reason for not applying earlier for the whole period of your request.
If you have already made a claim but would like to have your claim backdated, you need to make your request in writing.
Email us with your capital and income evidence to request that your claim be backdated or post to the above address. Make sure the subject of your email includes your Housing Benefit reference number inside angled brackets, for example <XXXXXXXXX>.
To appeal your Housing Benefit or Council Tax Support decision, you must check the information we used to calculate the amount we will pay you. If you think that this is incorrect, you can request a review of our decision.
If we do not change our decision, you can appeal. For more information, refer to GOV.UK.
If you are a private tenant, your Housing Benefit is based on the Local Housing Allowance (LHA). You cannot appeal against the LHA rates.
If you disagree with an overpayment decision, you can request a review. Your request must be made within one month of receiving the decision letter.