If you need help paying your rent or Council Tax, you can use the benefits calculator to see if you are eligible for Housing Benefit or Council Tax Support.
Once you have completed the benefits calculator you will be told what benefits you may be entitled to and will be able to apply online. You will be asked to upgrade your Enfield Connected account to use the calculator if you don’t already have one.
If you have had a change in your income, savings, childcare costs or household, you need to let us know within one month of the change coming into effect. To find out how, view our Change of circumstances page.
You may need to provide supporting documents as part of your application. You must do so within one month of submission. We will not consider your application to be complete until this has been done. You may need to provide documents for all of the adults living in your property.
You are likely to need to provide documents relating to:
You will need to email us these supporting documents. Make sure the subject of your email includes your Benefit Claim number inside angled brackets, for example <XXXXXXXXX>.
We accept photographs and scans of documents.
You may be asked to provide certain pieces of evidence to us in person. We will let you know if this is the case. You will always be asked to present proof of ID to us in person.
If we do not receive your supporting documents within the specified time, you will need to apply again.
You can track the progress of your applications in your Enfield Connected account. You should wait ten working days after submitting your application and all the required documents before enquiring about your application.
You may get Housing Benefit and Council Tax Support if you:
If you arrived in the UK within the last five years and wish to claim benefit, you will need to prove your right to stay in this country. We will ask you to provide extra information so that a decision may be made.
More information about eligibility is available at GOV.UK. However, if you are unsure whether you are eligible for or entitled to Housing Benefit, the best way to find out is to use our benefits calculator. If our assessment shows you are eligible and entitled, you will then be able to make a claim.
If you are of working age you will need to pay 25 per cent towards your Council Tax.
You will not have to pay this amount if you get:
For more information on Council Tax Support, refer to the Council Tax Support scheme (PDF, 3MB).
Once we have assessed your application and worked out you are eligible we will write to you to let you know. If you are having problems understanding your notification letter, download the example of our benefits letter (PDF, 750KB) or watch the help video.
We will pay Housing Benefit in arrears, into your bank account if you are a private sector tenant. If you are a council tenant we will credit your rent account.
You can tell us if you think you are missing a Housing Benefit payment and we will get back to you within ten working days.
Council Tax Support payments will be credited directly into your Council Tax account.
If you are having difficulty managing your rent or you are eight or more weeks behind with your payments, we can make payments to your landlord. You will need to provide evidence so that we can make that change.
We may backdate your claim if you provide proof of continuous good reason for not applying earlier for the whole period of your request.
If you have already made a claim but would like to have your claim backdated, you need to make your request in writing.
Email us with your capital and income evidence to request that your claim be backdated or post to the above address. Make sure the subject of your email includes your Housing Benefit reference number inside angled brackets, for example <XXXXXXXXX>.
To appeal your Housing Benefit or Council Tax Support decision, you must check the information we used to calculate the amount we will pay you. If you think that this is incorrect, you can request a review of our decision.
If we do not change our decision, you can appeal. For more information, refer to GOV.UK.
If you are a private tenant, your Housing Benefit is based on the Local Housing Allowance (LHA). You cannot appeal against the LHA rates.
If you disagree with an overpayment decision, you can request a review. Your request must be made within one month of receiving the decision letter.