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COVID-19: guidance for employers and businesses

The current coronavirus (COVID-19) crisis means this is a challenging time for all businesses. We will help you and our local economy to get through this unprecedented time.

This web section provides a hub for businesses in Enfield to find support, stay informed with the latest updates, and find resources to help you and your business.

supporting Enfield businesses

We have launched a COVID-19 response service. This will provide businesses in Enfield with guidance on how to respond to the challenges they are currently facing. On our business pages you will find links to the latest information, guidance and support from local and national sources.

If you can’t find what you are looking for, or have further questions, you can complete our Business Response form and a team member will get back to you as soon as possible.

We are currently dealing with a high level of enquires, but we aim to respond within two working days.

Other ways to contact us

If you can’t complete the online form and would like to speak to our team, you can call 020 3821 1956. If you are calling, be prepared to provide our Response Team member with the same information requested by the Business Response form. This will help us to better understand your business and know how we can best direct your enquiry.

Our phone lines are open Monday to Friday, 9:30am to 4:30pm.

Outside of these hours, you can complete our form to receive a call back, or email business@enfield.gov.uk.

You can also get the latest information in our frequent newsletter, and opting in to ‘Information for Local Businesses’.

There will also be regular updates on the Enfield Council LinkedIn page. 

For information on the wider community support package being delivered by Enfield Council, visit Enfield’s Response to COVID-19

More information will be added to the website soon, so please keep checking this page. This is an ongoing situation so be aware the guidance could change at short notice.

How we use your information

Information you give will be used for the purpose of contacting you and directing you to the right help. The information will be managed in accordance with the council’s privacy policy, and used for business support purposes only. If you want us to refer you to partner organisations (the Federation of Small Businesses) for further support, please inform us. If you do not consent, only council facilities will be directly available, although our staff may signpost you to contact others yourself.

You should note that we are not business advisors and can’t provide business advice. Our team offers an initial business triage service only. We will be able to signpost to the latest information and guidance available and refer you to partner organisations (also other council departments where relevant).

Discretionary grant

The Government has announced that it will provide a Discretionary Payment Scheme for small businesses. Enfield Council is now reviewing the process for determining eligible grants.

The exact amount of funding which will be received by Enfield Council will be confirmed soon, and we are currently determining the criteria for eligibility in line with Government guidance.

Local authorities have been asked by Government to prioritise the following types of businesses for grants from within this funding:

  • small businesses in shared offices or other flexible workspaces
  • regular market traders who don’t have their own business rates assessment
  • bed and breakfasts which pay Council Tax instead of business rates
  • charity properties receiving charitable business rates relief, which would otherwise have been eligible for Small Business Rates Relief or Rural Rate Relief

These grants can only go to businesses:

  • with ongoing fixed building-related costs
  • which can demonstrate that they have suffered a significant fall in income due to the coronavirus (COVID-19) crisis
  • with fewer than 50 employees
  • that were trading on 11 March 2020

Please note these criteria are subject to change and businesses should check if they are eligible before applying.

To get updates on the criteria for this grant and how to apply, you can sign up to our newsletter and opt-in to ‘Information for Local Businesses’. Or alternatively keep checking this page.

Grant funding

The government has released guidance about the Small Business Grant Fund, and the Retail, Hospitality and Leisure Grant Fund.

If you were registered to pay business rates on the 11 March 2020, you will qualify for:

  • a £10,000 grant if your rateable value is under £15,000 and you receive small business rates relief, or the lower multiplier
  • a £25,000 grant if your rateable value is between £15,000 and £51,000 and you are in receipt of the retail, hospitality and leisure rates relief

For further information and to apply, visit our business and licensing page.

Find coronavirus financial support for your business

You can use the Government’s business support finder to see what support is available for you and your business.

London Growth Hub

You can find a support scheme for your business using the London Growth Hub. They have listed hundreds of programmes and initiatives, including ways to unlock finance, access workspace and business mentoring.

The London Growth Hub are offering a webinar series to navigate the challenges of COVID-19. They can also help you access financial help through a free one-to-one advice session with a business adviser.

Human resources

Under the Coronavirus Job Retention Scheme, all UK employers with a PAYE scheme will be able to access support to continue paying part of their employees’ salary, if they would otherwise have been laid off during this crisis. Government grants will cover 80% of the salary of retained workers up to a total of £2,500 a month.

The government will bring forward legislation to allow small and medium-sized businesses to reclaim Statutory Sick Pay (SSP) paid for staff sickness absences, due to coronavirus.


Businesses affected by coronavirus can access bank lending and overdrafts via a Business Interruption Loan. For loans up to £5 million, the government is providing a guarantee of 80% for each loan.

Businesses will be able to borrow between £2,000 and £50,000 through Bounce Back Loans, and access the cash within days. The government will guarantee 100% of the loan and there won’t be any fees or interest to pay for the first twelve months. Businesses can apply online through a short and simple form from Monday 4 May.

The Future Fund will provide government loans to eligible UK-based companies, ranging from £125,000 to £5 million, subject to at least equal match funding from private investors.

Business rates

The government has introduced a business rates holiday for all retail, hospitality and leisure businesses for the 2020 to 2021 tax year. This is in addition to over 1,900 business in Enfield that already pay no business rates, due to full small business rate relief. The business rates holiday has also been extended to include estate agents, letting agents and bingo halls.

The council will automatically identify eligible businesses for the enhanced relief and then reissue your business rates bill. Direct debits due to be taken for eligible businesses from 1 April 2020 have been stopped.

If you’re concerned about your business rates account, visit our business and licensing page. 


All businesses and self-employed people in financial distress, and with outstanding tax liabilities, may be eligible to receive support with their tax affairs through HMRC’s Time To Pay service.

To find out more, visit GOV.UK – difficulties paying HMRC.


The government will support businesses by deferring Valued Added Tax (VAT) payments for three months.

The Self-employment Income Support Scheme (SEISS) will support self-employed individuals (including members of partnerships) whose income has been negatively impacted by COVID-19.

Check the latest information from the government on how to claim a grant and find other help available

If you are in financial hardship, you can find out what support might be available to you by visiting Enfield’s Response to COVID-19 – Financial Hardship.

To provide help to our small-business community, Enfield Council has partnered with the Federation of Small Businesses (FSB), who are able to provide smaller businesses in Enfield with information to respond to the challenges they are facing due to COVID-19.

You can find out more by visiting the Federation of Small Businesses (FSB) website.

Discounted one-year membership promotion

As part of Enfield Council’s partnership with The Federation of Small Businesses, The FSB are offering Enfield business owners a one-year FSB membership, wavering the £30 joining fee. Enfield Council will then offer a £50 refund to everyone that applies for this support by filling out the FSB Support form (PDF), and emailing it to business@enfield.gov.uk quoting 'FSB Membership Discount' in the subject.

For information on FSB memberships and annual subscription fees see the FSB membership page.

Commercial tenants and rent

Until June 30 2020, commercial tenants who can’t pay their rent because of coronavirus will be protected from eviction.

To keep up to date with the latest government guidance affecting businesses and commercial tenants, visit BusinessSupport.gov.uk.

Council commercial tenants

Enfield Council recognises the impact that the COVID-19 virus has had on small and medium sized local businesses, as well as local community groups, sports clubs and other social enterprises occupying under lease council property.

We have therefore agreed to provide a rent payment holiday, for the three-month period covering 25 March 2020 to 23 June 2020, for any business that meets the following criteria:

  • a locally-based registered charity, community group, sports club or social enterprise who occupies a council owned building under a lease
  • a locally-based small and medium sized retail, hospitality and light industrial business who occupies council owned building under a lease

To find out if you are eligible, send details of your business size, turnover, address, use and any other relevant information to propertymatters@enfield.gov.uk.

If you are changing how you trade

Many businesses are launching delivery or takeaway services and moving towards online shops and services. If you are one of these organisations, contact business@enfield.gov.uk as we might be able to help promote what you are doing to residents and other businesses.

Keep your staff informed of the latest government guidance

The main points of information from UK Government during the COVID-19 crisis are GOV.UK and Public Health England.

Get involved in our community support hub

Enfield Council, together with Enfield Voluntary Action and other community partners, have been working to build community resilience in Enfield in response to the coronavirus crisis. This has resulted in the Enfield Stands Together campaign and programme. We now have a coordinated effort across our borough to organise volunteers and provide critical support to those who need it.

For further information and to get involved, visit Enfield Stands Together.

Make sure your company follows the social distancing guidance

If you run a food establishment, read our food safety and hygiene page for information on social distancing.

Share our social media content

We post the latest information for residents and businesses on our social media channels. By sharing our content you will be helping to keep people safe, and help our local economy survive this crisis.

You can find us on Twitter, Facebook, and on LinkedIn.

Make sure you keep up to date with the last public health guidance to keep you, your staff and your customers safe.

View the latest COVID-19 food safety and hygiene information from Enfield Council.

You can also download our COVID-19 in-store poster (PDF).

Advice and guidance for current licence holders and new applicants

Licence holders must follow all government guidance, by regularly checking GOV.UK for updates.

General guidelines on changes to our licensing service

Face to face appointments

This service is not available.

Submitting applications

All applications must be sent electronically to licensing@enfield.gov.uk. Do not send applications by post.

During this time, all applications will take longer to review and process.

You can download copies of all our applications.

Your application must be signed and include all necessary documentation. If you don't have scanned/electronic copies of documents, you can provide photographs. Images of documents must be clear and legible.

Payments must be made online, or by following the steps below:

  • Open council website at www.enfield.gov.uk
  • Scroll down to 'Business and licensing'
  • Scroll down and click on 'Licensing fees'
  • Click on 'pay all other licence fees'
  • Enter existing licence number if applicable, or name of premises into the first
  • Enter the type of licence you are paying for into the second box

Email payment confirmation to licensing@enfield.gov.uk

Guidance for existing licence holders

Annual fees

Annual fees must still be paid. There are currently no exemptions to this.

If you fail to pay your annual fee (licences issued under the Licensing Act 2003 and the Gambling Act 2005) the council will suspend your licence. It will only be reinstated once the outstanding fee is paid.


If your premises are still permitted to be open during the emergency period, and you fail to pay the renewal fee (all other licence types), the licence will expire.

If your premises are required to be closed by law during the emergency period, you will still receive the renewal payment reminder before your licence expires. The letter will give you the option to delay payment until two months after your premises are permitted to re-open. The fee will remain the same. However, you will receive an extension to the new licence period by the number of months to match the number of months the premises had to be closed.

Animal licensing

Regulation 9 of the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 allows the local authority to vary licences by extending the licence period for three months, where necessary, during this emergency period. Licence holders must make this request by emailing licensing@enfield.gov.uk before the current licence period expires.

Temporary Event Notices (TENs)

If you want to maintain your available number of TENs for the rest of the year, you can cancel the one/s that you can't proceed with now, or you may provide us with an alternative date, for no extra fee.

Only the event date can change, the times and activities must remain as per the original application. The proposed new date will be subject to further consultation; therefore, it cannot be assumed the rearranged date will be agreed.

There is no provision for the return of the £21 fee that you paid.

Guidance for licence holders under the Licensing Act 2003

Food takeaway and delivery services

Businesses that are permitted to remain open must follow all government guidance. You must have arrangements to manage social distancing, for example, the queues inside and outside of the premises to ensure there is a two-metre distance between customers and shop employees, at all times.

Your licence will specify if you are licensed for the supply of alcohol or the supply of late-night refreshment, for consumption on or off the premises or both. In relation to alcohol sales, you must comply with these terms.

During this emergency period, we will permit off sales of late-night refreshment, if not already stated on your licence.

Guidance for licence holders of large capacity events

Rescheduled events

You need to check the most up to date government guidance for mass gatherings at GOV.UK. With effect from 23 March 2020, the government has introduced the measure of stopping all gatherings of more than two people in public. This will be reviewed in three weeks.

If your event is due to take place in a park and you already hold a Premises Licence, email parkactivities@enfield.gov.uk to discuss the possibility of rescheduling.

If you have conditions on your licence which specify that the event will only take place on specific days or within a specific window of time, you will need to apply for a minor variation or a full variation.

Contact licensing@enfield.gov.uk if you have any of queries.


The Health Protection (Coronavirus, Business Closure) (England) Regulations 2020 (Business Closure Regulations) came into effect on 21 March 2020.

The Business Closure Regulations list the premises which must be closed. It doesn't include those premises which are open to sell food or drink for consumption off the premises, nor does it apply to food or drink sold by a hotel or other accommodation provider as part of room service.

Officers will use their powers under Regulation 4 of the Business Closure Regulations to close non-compliant premises and prosecute those responsible.

Council officers will be undertaking checks to ensure businesses are complying with the new regulations.

Further guidance

We will continue to update this guidance as necessary. If you have an urgent specific query you can contact us by email. Due to the anticipated volume of enquiries please be aware that it may take some time to respond. All queries should be sent to licensing@enfield.gov.uk.

Enfield construction firms during COVID-19

We want to hear from Enfield-based SME companies working in the following industries:

  • construction
  • property development
  • landownership

The council has ambitious plans to increase house building for the benefit of local residents over the next ten years. This includes supporting the local business sector to be part of the growth we are looking to achieve. It's therefore vital that we support your business continuity during these unprecedented times.

To begin, we can help by signposting you to relevant support. Visit our COVID-19 guidance for employers page for general information for businesses during the crisis. For construction-specific support information, visit Build UK.

We would also like to invite construction-related SME companies to send us information that will help us to assess the extent and nature of the issues impacting your business. You can do this by completing the form below.

Any information you give will help us to streamline the support that we and/or the government may be able to provide in the circumstances. Alternatively, you can email ESB@enfield.co.uk (we aim to respond in priority order within five working days).

The council can help with planning issues and funding, to deal with such issues as ransom strips, disputed ownership and leases.

We may also be able to signpost you to sources of funding and support that may be accessed through the council, such as grants and loans. For example, in helping to support the development of sites for much needed homes for Enfield residents and helping us through the housing crisis.

If you have any other general questions about the COVID-19 business response, email business@enfield.gov.uk (inbox monitored weekdays only).

You can visit our web section, Enfield’s response to COVID-19, for the latest coronavirus information for finding or offering help in the community.

shopappy logo

Grow your retail business and sell to your local community

ShopAppy provides a single platform for shoppers to browse and buy local products and online services from businesses across Enfield.

This online marketplace offers both a fantastic opportunity to grow your retail business or online service, and supports shopping locally.

Sell to your local community

Register with ShopAppy and your business will be displayed on the Enfield page, where shoppers can browse and order products and online services from multiple traders in the borough. Shoppers simply add the products they want to their basket and ShopAppy organises them to arrive in a single delivery.

This offers shoppers greater flexibility to get what they need from multiple traders rather than having to book several different deliveries - all while exposing your business to new customers.

If your business sells a service that can't be provided at the moment, find out more about Pay it Forward.

Supporting your business through the COVID-19 crisis

ShopAppy provides an easy way for businesses to continue trading and attract new customers during the COVID-19 crisis. Through online shopping and home deliveries, ShopAppy helps your staff and customers to maintain safe social distancing practices.

ShopAppy is not just a tool for helping local businesses to survive the COVID-19 crisis. It promotes your business, encourages shopping locally and helps your business to grow its reach across the borough with a convenient delivery service.

Register your business

You can register with ShopAppy for the first twelve months, free of charge. If you find that it's not right for you, you don’t have to continue after that, but there's support available to help make it work for your business.

If you would like to register your business, learn more about how ShopAppy works and start trading online, email business@enfield.gov.uk

If you aren't already trading online this is your opportunity, so take advantage of this fantastic way to grow your business!

We will be promoting ShopAppy to residents across Enfield so don't miss out.

Free crowdfunding to pre-sell your services

The Mayor of London has launched a new crowdfunding initiative called Pay it Forward London. It’s aimed at helping Londoners support businesses which are currently struggling, in industries including hospitality, retail and leisure.

Pay it Forward offers 100% free fundraising to help businesses to secure trade by pre-selling vouchers, goods and services.

This is an opportunity to support your London business and market the products and services that your customers still wish to purchase while we are in lockdown.

What can I crowdfund?

Crowdfunding is a way to raise money for good ideas. It is a trusted fundraising platform that people can use to donate to businesses or projects securely.

You can use Pay it Forward crowdfunding to pre-sell your business’s services or products to customers, so they can use them at a later date when it is safe to do so – while your business gets the money now.

This could be a haircut, a meal or an event your venue plans to host, for example.

How can I set up my page and start raising money?

Pay it Forward will help you to set up your fundraising campaign page. They are partnered with the London Growth Hub to offer support and guidance needed to sustain your business through this challenging period.

For more information and to start crowdfunding for your business visit Pay it Forward.

Make sure you include ‘Enfield’ in the title or description of your campaign, so it can be easily located and promoted.

There are lots of other ways you can get support during the COVID-19 crisis. Here is some of the latest guidance from government and partners.

Note that this is an ongoing situation and the guidance could change at short notice.

Information for businesses

London Growth Hub

You can find a support scheme for your business through the London Growth Hub, who have listed hundreds of programmes and initiatives. These include ways to unlock finance, access workspace and business mentoring.

The London Growth Hub has also launched a series of free webinars, designed to guide London’s small businesses across various problem areas, as they navigate the challenges of COVID-19.

You can also access free one-to-one support. If you have any queries or concerns about the potential impact COVID-19 may have on your business, you can speak to one of their business advisers. Book a one-hour telephone appointment.

Sector-specific organisations

Free online support and resources for businesses

These organisations offer a range of support including free guidance, one-to-one appointments, webinars and other resources:

Member access support and resources for businesses

These organisations offer guidance and resources to their members. There may be a fee to sign up as a member:

General COVID-19 information