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Trading Standards

Our trading standards service is responsible for protecting consumers and businesses by ensuring a safe and fair trading environment. Our areas of work include:

  • rogue traders and scams
  • product safety
  • counterfeit goods
  • age restricted goods
  • metrology

We enforce trading standards legislation and provide advice to businesses on how to comply with the law.

If you would like to contact us for business advice you can email trading.standards@enfield.gov.uk.

We do not provide consumer advice. If you need consumer (civil advice) or wish to complain about a business, you can contact Citizens Advice.

Businesses acting unfairly during the coronavirus outbreak

If you think a business is acting unfairly during the coronavirus outbreak, you should report this to the Competition and Markets Authority. You can for example report a business raising prices unfairly. Please do not email Enfield Trading Standards.

Home improvements

If you’re looking for able trades people, you are advised to use Gas Safe, Part P Competent Persons Schemes, Which? Trusted Traders, TrustMark and other similar schemes. They offer advice on how you can check what registration and vetting procedures are in place. You can also find trusted traders at Age UK London or call them on 0800 334 5056.

If you’re thinking of having a complex build, we advise using the services of a RICS surveyor/project manager.

For consumer advice visit Citizens Advice.

You can find out more information on trading standards from the following websites:

  • Business Companion - if you want advice on complying with trading standards law this website offers free impartial legal guidance to businesses that sell goods or supply services to consumers
  • London Trading Standards - covers a wide range of issues including product safety, doorstep crime and scams, underage sales, counterfeit goods and unfair trading
  • National Trading Standards - for national information regarding all trading standards issues such as illegal money lending to copycat websites and doorstep crime
  • Chartered Trading Standards Institute - represents trading standards professionals working in the UK and overseas - in local authorities, business and consumer sectors and central government