We work with parents, carers and young people to reach agreements about what is needed to meet a child or young person’s needs. Professionals work in collaboration with parents, carers and young people to produce the Education, Health and Care Plan (EHCP), determine their outcomes and what services and support are required.
If you have any concerns, we recommend you talk to a member of the SEN team or our SEND Information, Advice and Support Service (SENDIASS), which is independent of the council and provides informal, impartial advice. Both teams will work with you to address your concerns and reach a satisfactory resolution for all parties. It is in everyone’s interest to try and resolve any disagreements without the additional burden of having to go to tribunal.
If you have a disagreement or issue that you wish to discuss we encourage you to talk to the relevant service:
If the relevant service is unable to resolve your issue, it may be necessary for parents, carers and young people to use the mediation or disagreement resolution service.
Mediation is a voluntary and confidential process. You will be helped by a neutral third party mediator to resolve problems. The mediator helps participants reach a solution they are happy with.
Disagreement resolution is a formal process where the council, schools, parents and carers meet to find a solution to a difference of opinion.
Participation in mediation and disagreement resolution does not take away the parent or carers right to appeal to the SEN tribunal. However, we aim to resolve all disagreements and disputes at a local level by having honest and open dialogue.
If your issues remain unresolved despite the involvement of Kids, you have the option to proceed to the SEND tribunal. You will be asked to produce a copy of a certificate at the SEND tribunal which will demonstrate whether you have sought to resolve your issue through mediation.
For more information, email the team or contact them on 01325 289 350.
Visit our Facebook page