Council Tax billing and payment queries

You can see your Council Tax payment history online. You need to sign in to or register for Enfield Connected and go to your transaction history page.

If you haven't done so already, you will first need to enter your Council Tax account number on your 'my details' page.

Council Tax end of year frequently asked questions

If you need help understanding your Council Tax bill, refer to our sample bill (PDF, 1MB).

If you think that a payment you have made is missing, first check your payment history in your Enfield Connected account. If the payment is not there, use this form to let us know.

If you think your bill is incorrect, you should use this form to let us know. If you would like another paper copy of your bill email us. Make sure the subject of your email includes your Council Tax number inside angled brackets, for example <XXXXXXXXX>.

If you are having difficulty paying your bill, we may be able to help.

You may have overpaid your Council Tax and received a bill that shows you are in credit. 

If we don't have your bank account details on file, you will need to request a refund.

Remember, you can ensure you make correct Council Tax payments at the correct time by paying by Direct Debit

Your Council Tax bill shows the yearly amount you need to pay, your payment plan and when you need to make these payments by.

If you are having difficulty paying your bill, we may be able to help.

If you don’t pay by the due date, we will start taking further steps to recover the money, such as:

First reminder notice

You will be sent this notice if you don’t pay by the due date and have not paid late in the past. If you don’t pay after you are sent this notice, you may no longer be able to pay by instalments and may be sent a court summons, which may mean you have to pay up to £100 costs.

Second reminder notice

You will be sent this if you have not paid in time again. This means you will have already received a first reminder notice and then paid this amount off. If you don’t pay after you are sent this notice, you may no longer be able to pay by instalments and may be sent a court summons which may mean you have to pay up to £100 costs.

Final notice

You may be sent this notice if you pay us late for a third time or were not entitled to instalments. This means you will have to pay your yearly Council Tax bill in full. You can contact us to make payment of the full amount or agree a payment plan by Direct Debit. If you do not pay in full or agree a payment plan, you may be issued with a court summons which may mean you have to pay up to £100 costs.

Court summons

You will be sent a court summons which includes a fee of £70 to cover court costs. If you pay the full balance, plus the £70 fee, before the hearing date, we will not take any further action. The summons is for the whole amount of Council Tax you owe for the year, up until the end of March.

If you can’t pay the full balance, plus the £70 fee, before the hearing date, you can contact us to agree a payment plan. Make sure the subject of your email includes your Council Tax number inside angled brackets, for example <XXXXXXXXX>. You will need to pay an additional £25 fee to cover the liability order costs.

You do not have to attend the Court hearing.

It is your right to attend the Court hearing to present your case if you feel that you are not liable to pay the Council Tax.

There are only eight valid legal reasons against the council obtaining a liability order at the hearing:

  • the property is not listed with the Valuation Office Agency for the period in which Council Tax is being charged
  • the Council Tax had not been properly set
  • a bill and subsequent recovery notices were not issued correctly
  • the amount demanded has been paid
  • more than six years have passed since the bill was issued
  • we were in breach of the duty to serve notices 'as soon as practicable' in the relevant year
  • the outstanding amount is for a penalty which is being appealed
  • bankruptcy or winding up proceedings have been initiated

If you feel your circumstances meet one of these defence reasons, you can contact us to discuss your situation before your Court date. Make sure the subject of your email includes your Council Tax number inside angled brackets, for example <XXXXXXXXX>. If you do not attend a Court Hearing a Liability Order will usually be granted in your absence. 

If you own or rent the property with somebody else and they are named on the Council Tax bill, they will also receive a summons letter. You only need to pay one ‘Total due’ amount. You do not both need to pay.

If you are a student, you may be able to claim a reduction or exemption on your Council Tax. This will depend on who else lives with you.

Only the Magistrates at the hearing can agree to someone speaking on your behalf. There are no crèche facilities at the Court building and children are not allowed into the Courts.

If you wish to ask for the Hearing to be adjourned you can write to the Court at the address on the summons stating your reasons. You will need to send us a copy of this letter. The Magistrates will consider the request at the Court hearing.

Court staff will direct you to the Courtroom where the application will be heard. Council officers will also be there to help. If there is not enough Court time, your case may be put back to a later date. If, after hearing both sides, the Court is satisfied that you are liable, by law the Court must grant a liability order.

Liability order notice

A liability order allows us to take further action without going back to the Court.

If you still can’t pay the balance owed once a liability order is in place, we may:

  • take money from your Jobseekers Allowance, Income Support or ESA
  • take money from your earnings
  • arrange for enforcement agents to recover the balance owed by selling your possessions. You can contact the enforcement agents on 0844 561 8807 or refer to the Equita Website. You can find out the extra costs that may be incurred if this happens
  • make you bankrupt or insolvent. Refer to the bailiff code of conduct (PDF, 20KB) for more information
  • put a charge on your property
  • apply for your committal to prison

If you’re experiencing financial difficulties and are struggling to pay your Council Tax, you may be eligible for Council Tax Support or Housing Benefit. You can use our benefits calculator to check if you are eligible for these or any other benefits.  

Once you have completed the benefits calculator you will be told what benefits you may be entitled to and will be able to apply online. You will be asked to upgrade your  Enfield Connected account to use the calculator if you don’t already have one.

Find out what benefits you may be entitled to

If you are already receiving these benefits, you may be able to claim  You can find more information on the benefits available in our Benefits section.

You may also be eligible for a discount.

For free and impartial money advice, refer to the Money Advice Service.