If you have a food safety concern, you should speak with the business or manufacturer first to resolve the issue.
We will only investigate complaints where there is a high public health risk.
This includes certain infectious diseases (ie E. coli), evidence of pests in food business and complaints where a contaminant in food has caused injury (ie glass in your food). We will also investigate food poisoning where we have a confirmed laboratory stool sample and there is more than one ill person, or they are in an 'at risk' category (ie under five or elderly).
We don't investigate claims of food sold after the 'best before' date, as this only means food will be at its best quality up to that date. It's not illegal to sell food after the 'best before'.
If we receive a high risk complaint and there is a home or primary authority relationship with the company, we will pass it onto them to investigate and take action. This may take up to six weeks. We can't carry out an investigation without the food and packaging to examine, so you will need to provide them.
Most complaints we receive are resolved informally after the companies are contacted.
If you want to take further private action, the council won't be able to help. We also cannot help with refunds for food.
We carry out regular food safety inspections on all food businesses in Enfield.
The frequency of these inspections is based on a risk assessment, taking into account the:
Premises that pose a higher risk will be inspected more often. Inspections range from every six months to every five years.
The Food Standards Agency Code of Practice is used for the Food Hygiene Rating Scheme, where businesses are rated from 5 to 0. Those rated from 2 to 0 are deemed non-compliant.
Businesses can appeal against the rating or request a re-inspection. It is free to appeal but re-inspection costs £292 per visit. The rating may stay the same.
Re-inspections will be carried out within three months of receiving the request, evidence of works done and proof of payment.
You will need to enter the information below when making a payment:
Food safety qualifications are required to meet new National Occupational Standards. We offer the following food safety courses, accredited by the Chartered Institute of Environmental Health (CIEH).
The CIEH Level 2 Award in Food Safety is designed to meet the food safety and hygiene needs of the catering, manufacturing and retail sectors. This is a basic training course for all food handlers.
This is a one-day course which covers:
The CIEH Intermediate Certificate in Food Safety is for managers or supervisors responsible for developing and maintaining a food safety management system. This course follows on from the Foundation Certificate in Food Safety (Level 2).
This is a three-day course which covers:
It is recommended that all food environments have at least one person trained to level 3.
This course is run subject to demand. For more information, email email@example.com.
The SFBB workshop is for managers or supervisors responsible for maintaining a food safety management system. You must have the food safety level 2 certificate or equivalent to attend this workshop.
This is a one-day course that provides advice and guidance on how to use the Safer Food, Better Business pack.
All courses will be held at:
Enfield Civic Centre
You must pay in advance and bring your proof of payment with you to the course.Fees for courses:
You will need to enter the information below when making a payment online:
You can also pay in person with cash or cheque at the Civic Centre cashiers, Monday to Friday, 10am to 2pm.
You must provide proof of payment prior to the course. Email your proof of payment (photo or screenshot of receipt) to firstname.lastname@example.org.
There is no refund for cancelling your booking, but you can choose someone else to take your place. You must let us know at least 24 hours before the course starts.
You must bring proof of identity (e.g. passport or full UK driving license) to the course. If you don't bring this, you won't be able to take the exam.
If you have any special requirements, you should let us know in advance so we can meet your needs (e.g. oral exams).
If you want to cancel or change your booking, tell us about any special requirements, or have queries about proof of identification, email email@example.com.