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Get involved

Your Customer Voice represents Enfield Council tenants and leaseholders. We make sure your views, aspirations and priorities are at the heart of the housing service.

We encourage resident engagement and work closely with you to set aims for the housing service. We regularly report back to you about our work plan.

Your Customer Voice looks at:

  • housing issues, including repairs and cleaning
  • changes to housing services
  • environmental improvement projects
  • monitoring contractors
  • developing ideas and policies

If you would like to get involved, email hcrest@enfield.gov.uk.

Ward Tenants' and residents' association
Bowes
Beale Close
Enfield Lock
Princes Avenue
Southbury
Ayley Croft
Turkey Street
Kemp Hall
Ponders End
Alma Estate
The Shires
Lower Edmonton
Walmer House
Upper Edmonton
Scott House
Snells Park
Chase
Holbrook Close
Four Hills
Cockfosters
Chaddlewood
Buckfast House
The Poplars
Merryhills
Broxbourne
Whitefields Estate

To contact the crest officer for your tenants' and residents' association, email hcrest@enfield.gov.uk.

Come and join us and your fellow residents on our virtual conferences for 2020.

  • The Tenants' Conference - Saturday 3 October, 1pm to 4pm
  • The Leaseholders' Conference - Saturday 10 October, 1pm to 4pm

Due to the coronavirus situation, we are unable to meet face to face. However, we will be holding these events via an online video link, to continue to enable us to discuss some of the council services which affect you and your home (such as our repairs service, housing advice, caretaking, waste services and advice on employment and benefits).

If you don't have access to the internet, there will also be a freephone option to dial in and listen to the event. There is no need to travel and you can join us from the comfort of your own home.

For more details of how to participate in these events, email myhome@enfield.gov.uk and state what conference you would like to attend. Or call the conference booking line 020 8132 1014, where you will hear an answerphone message asking you to leave your name and number for a call back. We will aim to call you back within two working days to discuss the events and your booking with you.

We look forward to you joining us in October!