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Tenant and leaseholder information

We do not cover your contents as part of the tenancy agreement. It's a good idea to consider what a home contents insurance policy would cover you for, to help you make an informed decision on whether you need one.

Contents insurance is designed to help protect your possessions. No matter how careful you are, there's always a risk that your belongings could be broken, damaged or stolen, so home contents insurance can help provide peace of mind.

To help you decide whether home contents insurance is right for you, we have teamed up with Thistle Tenant Risks and Ageas Insurance Ltd who provide the Crystal Insurance Scheme, a specialist tenants contents insurance policy.

The Crystal Insurance Scheme can offer you insurance for the contents of your home including cover for items such as:

  • furniture
  • carpets
  • curtains
  • clothes
  • bedding
  • electrical items
  • jewellery
  • pictures
  • ornaments

For more information or to request a call back, visit Crystal Insurance Scheme or call Thistle Tenant Risks on 0345 450 7286. You can also ask your housing officer or email tenancy.council.housing@enfield.gov.ukfor an application pack.

We explain what condensation is and how you can reduce it. Remember: prevention is better and cheaper than cure!

What is condensation and what causes it?

During cold weather, the warm air in a property - from things like cooking, bathing and even breathing - holds moisture. When this moisture meets the cold surfaces in rooms, it changes from being a vapour into a liquid. This is condensation, and it usually occurs at night when temperatures drop.

What can you do to reduce it?

Here are three easy steps to reduce the risk.

Produce less moisture:

  • Dry your washing outside the property whenever you can. You can also hang it in the bathroom, keeping the door closed and the window wide open
  • Never use portable gas bottles or paraffin (flueless) heaters. These are not allowed in our properties
  • Permanently vent your tumble drier to the outside of your home, using a suitable kit recommended by the manufacturer of the appliance
  • Always cover pans while cooking and do not leave kettles boiling
  • Keep doors closed even if they have extractor fans

Ventilate to remove moisture:

  • When a room is in use, keep a small window or a trickle vent open. This is important for kitchens and bathrooms
  • Don't overfill wardrobes and let the air circulate freely inside. You can cut holes in the back panel of the wardrobe and move it 50mm away from the surrounding wall. If possible, locate wardrobes against internal partition walls

Insulate and heat your home:

  • Keep your home warm with insulation, draught proofing and heating, which reduces the risk of condensation
  • A constant, low-level form of heating is the most economical and reduces the likelihood of condensation

Our free Local Energy Advice Programme (LEAP) service aims to help eligible residents stay warm and well. To book a free visit from a fully trained Green Doctor visit LEAP or call 0800 060 7567.

Antisocial behaviour includes:

  • playing music loudly, or at unreasonable hours but not day-to-day living noise
  • leaving rubbish in communal areas, or your garden
  • hate-related incidents based on race, sexual orientation, gender, disability, religion, age etc.
  • misusing or mistreating communal facilities

Children playing is not antisocial behaviour.

We have a policy on antisocial behaviour (PDF), and will investigate allegations of antisocial behaviour and take legal action if necessary. To report antisocial behaviour:

For more information, contact your neighbourhood officer or sheltered housing officer.

Employment and skills support route map

The COVID-19 pandemic has caused huge challenges for our residents. If you're out of work or training, there is support available to help you access work or training opportunities.

The employment and skills support route map (PDF) sets out national and local programs in six different pathways, depending on your support needs.

How to use the route map

  • Identify the pathway that most applies to you
  • Browse the available support
  • Click on each program to find out more
  • Follow the links and contact the relevant organisation to refer yourself for support

Organisations offering advice and support

If you're unsure where to start, you can get advice and guidance from the following organisations:

  • National Careers Service - provides information, advice and guidance to help you make decisions on learning, training and work. To speak to an advisor, call 0800 100 900.
  • Job Entry Targeted Support (JETS) Program - supports adults who have been out of work for at least 13 weeks. JETS will provide light touch, flexible and online support to help you build your CV, and access employment and training opportunities. For more information, email jetslondon@maximusuk.co.uk or call 0300 456 8161.
  • Love London Working - a training and employment program that aims to help anyone over the age of 16 years living in London into employment. They offer a range of support, including training opportunities, financial support and help developing key skills such as IT. They also provide support with CV writing, job applications and interview practice.
  • Tottenham Hotspur Foundation - works with individuals across the community to help with CVs, job applications and access to training and employment opportunities, including targeted programs for over 50s and SEND clients. To find out more, email foundation@tottenhamhotspur.com or call 020 8365 5138.