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Tenant and leaseholder information

Enfield Council insures the building you live in but not your furniture, belongings and personal possessions.

However, we can offer all our council tenants and leaseholders the chance to insure your home contents in an easy, affordable way.

For further information visit Crystal Insurance Scheme. You can also email us for an application pack.

Limits and exclusions apply. A copy of the full policy wording is available on request.

Your Customer Voice is the main representative body for tenants and leaseholders in Enfield and for our out of borough residents. We make sure that your views, aspirations and priorities are at the heart of the housing service.

We encourage resident engagement and work closely with you to set aims for the housing service. We regularly report back to you about our work plan.

Your Customer Voice looks at:

  • housing issues, including repairs and cleaning
  • changes to housing services
  • environmental improvement projects
  • monitoring contractors
  • developing ideas and policies

If you would like to get involved, email the team.

We explain what condensation is and how you can reduce it. Remember: prevention is better and cheaper than cure!

What is condensation and what causes it?

During cold weather, the warm air in a property - from things like cooking, bathing and even breathing - holds moisture. When this moisture meets the cold surfaces in rooms, it changes from being a vapour into a liquid. This is condensation, and it usually occurs at night when temperatures drop.

What can you do to reduce it?

Here are three easy steps to reduce the risk.

Produce less moisture:

  • Dry your washing outside the property whenever you can. You can also hang it in the bathroom, keeping the door closed and the window wide open
  • Never use portable gas bottles or paraffin (flueless) heaters. These are not allowed in our properties
  • Permanently vent your tumble drier to the outside of your home, using a suitable kit recommended by the manufacturer of the appliance
  • Always cover pans while cooking and do not leave kettles boiling
  • Keep doors closed even if they have extractor fans

Ventilate to remove moisture:

  • When a room is in use, keep a small window or a trickle vent open. This is important for kitchens and bathrooms
  • Don't overfill wardrobes and let the air circulate freely inside. You can cut holes in the back panel of the wardrobe and move it 50mm away from the surrounding wall. If possible, locate wardrobes against internal partition walls

Insulate and heat your home:

  • Keep your home warm with insulation, draught proofing and heating, which reduces the risk of condensation
  • A constant, low-level form of heating is the most economical and reduces the likelihood of condensation

Our free Local Energy Advice Programme (LEAP) service aims to help eligible residents stay warm and well. To book a free visit from a fully trained Green Doctor visit LEAP or call 0800 060 7567.

Antisocial behaviour includes:

  • playing music loudly, or at unreasonable hours but not day-to-day living noise
  • leaving rubbish in communal areas, or your garden
  • hate-related incidents based on race, sexual orientation, gender, disability, religion, age etc.
  • misusing or mistreating communal facilities

Children playing is not antisocial behaviour.

We have a policy on antisocial behaviour (PDF), and will investigate allegations of antisocial behaviour and take legal action if necessary. To report antisocial behaviour:

For more information, contact your neighbourhood officer or sheltered housing officer.

We are holding two housing conferences for Enfield Council tenants and leaseholders. They are free to attend but places are limited and are booked on a first come basis.

  • Leaseholder Conference - 9am to 3pm on Saturday 16 February 2019
  • Tenant Conference - 9am to 3pm on Saturday 23 March 2019

Both conferences are being held at Enfield Civic Centre, Silver Street, Enfield EN1 3XN.

Refreshments and lunch are provided and there will be a free prize draw.

To book your place email the team, stating which conference you want to attend, or call answerphone 020 8379 4650 to leave a message.

For more information view the my home invite (PDF).