We charge you rent for your home and other services you receive, such as water and heating charges. You need to pay your rent in full, every Monday, as part of your agreement. You can choose to make these payments monthly or two-weekly, if agreed.
Paying rent is your responsibility. If you don't pay your rent, or reduce your arrears, you may be evicted. Respond immediately to any letters you receive about non-payment of rent. If you are having trouble paying, you should email firstname.lastname@example.org. Don't wait until you receive an eviction letter.
Your rent payments allow us to:
We will send you a statement every three months but you can ask for a statement at any time. You can view your rent account online by registering for Enfield Connected.
You can make single payments at any post office or PayZone outlet.
We can help if you're struggling to pay your rent.
If you're receiving Housing Benefit or Universal Credit (UC), you may be eligible for extra help towards your rent, such as Discretionary Housing Payments (DHP).
To claim for Universal Credit, you will need to know:
As an Enfield Council tenant, there are no rent-free weeks.
After applying for UC, you may not get your first payment for at least five weeks. If you're in financial need and cannot wait, you can ask for an advance payment, which you will have to pay back over a period of time.
If you're receiving UC, this replaces Housing Benefit. Your housing costs are included in your UC payment, which means you will be responsible for paying your rent. We may ask the Department for Work and Pensions to pay your UC directly to us. It will be your responsibility to pay any rent shortfall.
Your UC is paid monthly so you will need to know your monthly rent charge. To work this out, multiply your weekly rent by 52 and divide by 12.