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Our culture and behaviours

We want people who will work collaboratively, flexibly and constructively with residents, colleagues and partners. Our leaders drive these behaviours and encourage them in our staff at all levels. Our staff:

Responsibility logoTake responsibility 

We‘re willing to make decisions and be accountable for them. Our people have a positive can-do attitude and see problems as challenges to overcome. We accept responsibility for service delivery, are clear about our service offer and deliver what we promise.

Respectful logoAre open, honest and respectful

We’re comfortable and confident with the difficulties and the barriers we face. We’re able to constructively challenge the way things are done where there is evidence that it affects service delivery. Challenges are approached professionally, with the aim of reaching a mutually agreeable resolution.

Listening logoActively listen and learn  

We listen and reflect on customer concerns to understand their point of view. We’re able to receive constructive criticism and be prepared to adapt the way we operate and deliver services.

Work together logoWork together to find solutions

We work collaboratively with other departments and partners, sharing our knowledge and skills to identify solutions to address customer concerns.

As our people are our greatest asset, we have a set of competencies to reflect our working culture, complement our key behaviours and achieve our organisational priorities.

These help us to be more focused on our community and customers, and set standards for outstanding performance. They form the framework we use as part of our recruitment process and for ongoing assessment and development of our people.

The wheels show how we group these competencies. When you make an application, you should address these in your responses to the person specification criteria.

Leadership wheel
Staff wheel


At Enfield we also work together to ensure we are delivering the priorities of our Corporate Plan. We want:

  • good homes in well-connected neighbourhoods
  • sustainable strong and healthy communities
  • to build our economy and make it thrive

Customer service and experience is at the heart of our delivery of these priorities. Our guiding principles are:

  • communicating effectively
  • working with our customers
  • working smartly for our customers

We make our customers a promise to be:

  • friendly and helpful
  • honest and respectful
  • professional and courteous