Our ways of working

Our staff are our greatest asset and so we have a set of competencies to reflect our working culture and guide everything we do. These competencies represent the qualities all our employees need to display in order to achieve the organisational vision.

These help us to be more focused on communities and customers, and setting standards for outstanding performance. They form the framework we use as part of our recruitment process and for ongoing assessment and development of staff.

The wheels below show how we group our competencies into clusters and how they continuously work together. For more information, see our leadership competencies (PDF) and staff competencies (PDF).