Joining, borrowing and fees

When you join, you'll be able to borrow materials from any library in Enfield and the London Libraries Consortium.

You will be given a PIN and library card number, which you can use to log in to the online catalogue.

If you forget your PIN or want to change it, visit the online catalogue or contact your local library. You'll need to bring some ID with you if you are coming to visit. If you have more questions about your PIN, ask a member of staff.

What our libraries offer

All 17 Enfield libraries have free Wi-Fi and all of them, except Angel Raynham, have self-service terminals.

These provide a quick and convenient way to issue and return library items yourself. You can use self-service for all items, although some DVDs and consortium items must be collected from staff.

View our byelaws (PDF).

Apply online

You can also collect an application from your local library.

If handing an application in to your library, you will need to bring proof of your address, such as a utility bill or driving licence. If you are under 18, no identification is required.

You should receive your library card on the spot.

With an Enfield library card, you can borrow books, DVDs, CDs, audio books and language courses.

Concessionary cards

If you're over 60, your card automatically becomes concessionary. If you're registered as disabled, you should speak to your local hub library about updating your account or registering for a concessionary card.

Job seeker's concessions

If you're unemployed, you can qualify for a concessionary card. When updating or registering for an account, bring proof of unemployment. Job seekers also qualify for a Community Learning card, which provides an additional hour of free Internet use and 15 free black and white job-related prints per day. For more information, speak to your local hub library.

Item

Loan period

Books

Maximum of 12 books (including large print and audio books) for up to three weeks

DVDs

Maximum of six DVDs for a week

CDs

Maximum of six CDs for two weeks

You can also book a computer, as well as access several subscription-only databases and all our free online resources from the 24 hour virtual library.

Our staff will be happy to help you find books. You can also check the online catalogue on any library computer with Internet access. For a small fee, you can request a book to be sent to a library of your choice.

A loan can be renewed up to 99 times, unless it has been reserved by another library member.

Overdue books

You have to pay a charge for each day a book is overdue. You can pay the charge on the online catalogue by logging into your account, in a hub library or in cash at some of the self-service machines.

There are reduced charges for children, teenagers, over 60s and people with disabilities. For books that are long overdue, additional charges will occur. For more information, see our fees and charges leaflet (PDF).

We can send email reminders if books are overdue. To request this service, speak to your local hub library. You will need to provide them with your email address. If you are signed up to this service but are not receiving emails, you should check your junk mail.

It is your responsibility to ensure you return your borrowed items on time. You can ask a member of staff for a receipt to show the date your items are due back, or keep track via the online catalogue. You can also print a receipt at a self-service machine.

DVDs

Our hub libraries have DVDs of the latest:

  • blockbusters
  • children's and classic films
  • music
  • TV shows
  • world cinema, Bollywood and Greek films

You can borrow up to six DVDs on an adult account, and three DVDs on a child's account. Age restrictions may apply to some items.

CDs

You can borrow up to six CDs per fortnight. The below music is available to borrow on CD:

  • blues
  • chart and popular pop
  • classical
  • country
  • easy listening
  • jazz
  • musicals
  • world music (including African, Albanian, Asian, Brazilian, Chinese, Greek, Italian and Turkish)

Computer games

Check the online catalogue to see what computer games we have; you can borrow up to two games per fortnight.

Overdue items

You have to pay a charge for each day an item is overdue. These vary depending on the item. You can pay the charge in a hub library or in cash at some of the self-service machines.

There are reduced charges for children, teenagers, over 60s and people with disabilities. For items that are long overdue, additional charges will occur. For more information, see our fees and charges leaflet (PDF).

We can send email reminders if items are overdue. To request this service, speak to your local hub library. You will need to provide them with your email address. If you are signed up to this service but are not receiving emails, you should check your junk mail.

It is your responsibility to ensure you return your borrowed items on time. You can ask a member of staff for a receipt to show the date your items are due back, or keep track via the online catalogue. You can also print a receipt at a self-service machine.

You can use the online catalogue to look for items.

If an item is on loan you can reserve it online or at any library. If the item is not in stock you can request that our libraries purchase it. There may be a non-refundable administration charge of 60p per item which is payable at the time of the reservation or request.

We carefully consider all requests but cannot guarantee an item will be purchased or supplied.

Reduced charges are available for those with a concessionary card, children or those who reserve items online. Children can also reserve a limited number of children’s items for free.

You can select which library you want to collect your items from and we will tell you when they are available via your preferred method of communication. We’ll also aim to inform you if we are unable to satisfy your reservation or request.

Reserved items may be borrowed from the London Libraries Consortium, however availability is subject to demand. We can’t specify the exact date your reservation will arrive at your requested branch but aim to supply items as soon as possible.

We only buy or borrow items from libraries in the London Libraries Consortium.

Changes to CD and DVD provision

As part of the Library Development Strategy, core collections of CDs and DVDs are now available at our four hub libraries: Enfield Town, Edmonton Green, Palmers Green and Ordnance Unity Centre.

The hub library collections include single or double disc editions of popular new chart releases. We no longer buy back catalogue and limited interest titles because of their widespread availability via online streaming services.

We will attempt to satisfy reservations for titles that are not in stock in Enfield from the London Libraries Consortium, but will no longer buy additional CDs or DVDs to satisfy reservations.

Changes to provision of music score sets

The Enfield Libraries music score sets collection has been transferred to the Enfield Music Service in Edmonton. All requests for music score sets should now be directed to the Enfield Music Service.

For more information, including contact details, visit our About Enfield Music Service page.

If you require sets not held in the Enfield Libraries or Enfield Music Service collections, you can contact the Community and Youth Music Library, based at Hornsey Library. They have a large collection of vocal scores, orchestra sets and wind band music that is available to borrow for a small charge. They can also provide advice on how and where to obtain sets throughout the UK.

We provide a wide range of books, CDs and DVDs to borrow and enjoy. We ask in return that you take care of items you have borrowed and return them by the date they are due so others can enjoy them as well. Where items are returned late, fines and charges will apply.

If you think you might forget when your book is due, you can set up an email reminder. This will notify you two days before your items are due. You can also renew your loans online.

Owing money on your account

If you owe more than £10 on your account you will have 14 days to pay this amount off. If after 14 days you still owe more than £10 you will be referred to our Unique Management Services and you will have to pay a £10 administration fee.

Payments

You can make any payments or set up payment plans in person at any of our 17 libraries (except Millfield House Library)

Enfield Town, Edmonton Green, Ridge Ave, Southgate Circus and Ordnance Road Libraries all take card payment over the telephone. Remember to have your library card with you before phoning.

You can make any payments or set up payment plans in person at any of our hub libraries. These libraries take card or telephone payments. You should always have your library card to hand when making payments.

You can now also pay via our online catalogue by logging into your account and accessing your charges.

You can renew items:

  • via our 24 hour online catalogue
  • via our 24 hour renewal line 0333 370 4700 (you'll need to quote your library membership card number)
  • in person at any of our libraries
  • by telephone during library opening hours

We charge for late items. If there was a charge to borrow your item, you need to pay the same charge again when renewing it.

If your books are already overdue when you renew them, any overdue charges (PDF) will also be payable upon renewal.

If there is a request for the item you have on loan, you can't renew or extend its loan.

Community language books

Our libraries have a selection of books and DVDs in various languages. There are also collections of dual language books for children in some libraries. You should ask your local library which languages they stock.

Barrington Stoke books

Barrington Stoke books are dyslexia-friendly publications which are available in all libraries. If you can't find them, staff are on hand to help.