If you are affected by noise between 9pm and 3am on Friday or Saturday nights, you should contact us on 020 8379 1000. We will contact you to arrange a visit and assess the noise.
We will send you a log sheet to fill in so we have a record of when the noise is happening and how it is affecting you. We will also contact the person and let them know a complaint has been made.
Most noise issues are resolved informally after we contact the person living in the property. If the noise continues and the nuisance is witnessed, we can serve an abatement notice. If the notice is breached, we can issue a Fixed Penalty Notice or prosecute, and may seize noise making equipment if it still carries on.
If you’re affected by noise from a party or gathering taking place in public, which breaks the requirements of the current lockdown, please contact the police.
For parties and gatherings in commercial premises, email firstname.lastname@example.org.
For complaints about single households, officers will not be available to visit residents in their homes but do visit those responsible for the noise. All measures due to COVID-19 will be in place until lockdown restrictions are lifted.
If you are affected by noise from a residential property, we ask that you first speak to your neighbour and let them know it’s bothering you.
If it continues, or you are not happy to speak to them, you can report it and we may take action depending on the type of noise.
We can’t deal with noise due to poor insulation or from normal living activities, such as children playing or vacuuming during the day.
You can report noise from a commercial property and we will take action if we believe it is a statutory nuisance.
We can’t deal with noise from road works or people in the street.
You can report noise from a construction site and we will take action if we believe it is a statutory nuisance.
Noisy building works that can be heard at the site boundary, should only take place:
Noisy building works are not allowed outside of these times or on bank holidays, unless by prior agreement with us.