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Appeal a Penalty Charge Notice

You can appeal a Penalty Charge Notice, also known as a parking ticket or fine, if you feel you have been charged unfairly. You must make your appeal before you pay for the charge unless your vehicle has been removed. We will put the charge on hold until we have made a decision about your case.

You can view our CCTV and other images to see if you were following parking and traffic restrictions. You will need your Penalty Charge Notice number and vehicle registration number. If you have lost your Penalty Charge Notice number and wish to pay or appeal, email parking@enfield.gov.uk for the details.

For our annual records of collected parking charge fees, refer to our parking statistics and reports.

Informal appeals for notices left on your vehicle

For notices left on your vehicle by traffic wardens, you will be able to make an informal appeal if you respond before the given date on the notice. You will need to provide the notice number, vehicle registration number and any other supporting documents. 

Documents for car park charges

  • If your season ticket allows you to park in the car park, you will need to provide a copy of your season ticket.
  • If you had a pay and display ticket but it was not shown properly, you will need to provide a copy of your pay and display ticket, and explain why the ticket was not shown.
  • If you paid for parking on your mobile phone, you will need to give us the booking reference number and your mobile phone.
  • If you parked outside of the parking space markings, you will need to explain why you did not park within the lines.

Documents for on-street parking charges

  • If you had a pay and display ticket but it was not shown properly, you will need to provide a copy of your pay and display ticket, and explain why it was not shown.
  • If you have a parking permit, you will need to provide a copy of your permit and explain why it was not shown.
  • If you have a Blue Badge but it was not shown properly, you will need to provide a copy of the Blue Badge and a letter from the Blue Badge holder if they were the passenger.
  • If your vehicle had broken down in the street, you will need to provide proof from a garage, breakdown company or a store where you purchased parts.
  • If you had to park on the street because of a medical emergency, you will need to provide a letter of confirmation from a medical professional.
  • If you were parked temporarily to make a delivery, you will need to provide a copy of the delivery note or invoice.
  • If you hired out the vehicle to someone else, you will need to provide a copy of the hire agreement.
  • If you did not own the vehicle when the Penalty Charge Notice was given, you will need to provide us with proof of purchase or sale.
  • If your vehicle was stolen during the time you received the Penalty Charge Notice, you will need to provide the police crime reference number and the phone number of the police station.
  • If the parking space didn’t have parking restriction signs or markings, you will need to provide photographs of the area.
  • If you accidentally received a second Penalty Charge Notice, you will need to let us know so we can cancel the extra charge.

You are not allowed to park on the pavement at any time unless there is an official pavement parking space. In these instances, make sure you are within the lines and the area marked by signs  or you may receive a Penalty Charge Notice.

You will have to pay the charge if you left your vehicle to get change for the meter, or if a family member or friend borrowed your car during the time you received the notice.

You can attach copies of the documents when you apply online or send it to:

NSL Ltd
PO Box 65732
Enfield
N13 9BL

Appeal a parking ticket

Formal appeals

If you don’t respond to notices left on your vehicle, you will receive a Notice to Owner and can make a formal appeal to us by the given date. If you get a Penalty Charge Notice in the post, it will also be considered as a Notice to Owner. You can make a formal appeal to us by the given date.

If we decide that your appeal is valid, you will receive a Notice of Acceptance and we will cancel the charge.

If we decide that your appeal is not valid, you will receive a Notice of Rejection and an appeal form. If you would like to further appeal, you can do this online with London Tribunals or send your completed appeal form to:

London Tribunals
P.O. Box 530
Sale
M33 0FP

An appeal cannot be made to London Tribunals unless you have received a Notice of Rejection and an appeal form, as you will need the verification number on the Notice of Rejection.

You can refer to London Councils for more information on the appeals process or contact London Tribunals on 020 7520 7200.

If you ultimately still haven’t paid the charge, we can send a debt collection agency to recover the payment and their service costs directly from you.

Debt collection agencies
Name Contact
Marston Group
Equita Ltd
Newlyn PLC