You can appeal a Penalty Charge Notice, also known as a parking ticket or fine, if you feel you have been charged unfairly. You must make your appeal before you pay for the charge unless your vehicle has been removed. We will put the charge on hold until we have made a decision about your case.
You can view our CCTV and other images to see if you were following parking and traffic restrictions. You will need your Penalty Charge Notice number and vehicle registration number. If you have lost your Penalty Charge Notice number and wish to pay or appeal, email email@example.com for the details.
For our annual records of collected parking charge fees, refer to our parking statistics and reports.
For notices left on your vehicle by traffic wardens, you will be able to make an informal appeal if you respond before the given date on the notice. You will need to provide the notice number, vehicle registration number and any other supporting documents.
You are not allowed to park on the pavement at any time unless there is an official pavement parking space. In these instances, make sure you are within the lines and the area marked by signs or you may receive a Penalty Charge Notice.
You will have to pay the charge if you left your vehicle to get change for the meter, or if a family member or friend borrowed your car during the time you received the notice.
You can attach copies of the documents when you apply online or send it to:
PO Box 65732
If you don't respond to notices left on your vehicle, you will receive a Notice to Owner and can make a formal appeal to us by the given date. If you get a Penalty Charge Notice in the post, it will also be considered as a Notice to Owner. You can make a formal appeal to us by the given date.
If we decide that your appeal is valid, you will receive a Notice of Acceptance and we will cancel the charge.
If we decide that your appeal is not valid, you will receive a Notice of Rejection and an appeal form. If you would like to further appeal, you can do this online with London Tribunals or send your completed appeal form to:
P.O. Box 530
An appeal cannot be made to London Tribunals unless you have received a Notice of Rejection and an appeal form, as you will need the verification number on the Notice of Rejection.
If you ultimately still haven’t paid the charge, we can send a debt collection agency to recover the payment and their service costs directly from you.
If you have received an Order for Recovery of Unpaid Penalty, there are two options available to you at this stage. You must either pay the notice or, if you have grounds to do so, you may file a Witness Statement/Statutory Declaration.
Payment can be made through the 24hr automated payment line on 0330 088 4798. Or you can pay online through the parking website. You will need the Penalty Charge Notice number and vehicle registration number to access the website.
During the current circumstances, the council will extend the deadline for payment if it's required. All requests for a payment extension can be made online through the parking website or by email to firstname.lastname@example.org.
If you want to file a Witness Statement (TE9) or Statutory Declaration (PE3) you may do so by contacting the Traffic Enforcement Centre on 0300 123 1059, or email email@example.com and requesting the necessary forms to be sent to you. Alternatively, you can download the necessary forms.
A Witness Statement (TE9) form requires you to fill in the necessary details:
You may make a witness statement under the following grounds, which apply to you:
Note - If your penalty charge relates to a London Borough of Enfield parking contravention, you may make a Witness Statement under ONE of the following grounds.
If you mark more than one box your application will be returned by the court. After you have selected a ground in which to file the Witness Statement the form must then be signed and dated. The courts will accept a typed/electronic signature on the form if completing an electronic copy rather than a physical copy. Once completed send the form to:
County Court Business Centre
St Katharine's House
21 – 27 St Katharine's Street
or submit via email to firstname.lastname@example.org
A Statutory Declaration (PE3) form requires you to fill in the necessary details:
You may make a Statutory Declaration under the following grounds, which apply to you:
Note - If your penalty charge relates to a London Borough of Enfield moving traffic contravention, you may make a Statutory Declaration under ONE of the following grounds.
Once you have completed the form it needs to be sworn by a Commissioner of Oaths at a County Court or by a solicitor.
If you have received a Notice of Enforcement from Marston Group, Newlyn PLC or CDER Group (formally Phoenix Commercial Collections Ltd), it will be in connection with an unpaid Penalty Charge Notice. At this point there are two options available to you. Either pay the debt or, if you have grounds to, you may file an Out of Time Witness Statement / Out of Time Statutory Declaration.
To make payment of the debt, you should contact the enforcement agent to settle the debt. If payment cannot be made in full, you can request that a payment plan be set up for you.
To file an Out of Time Witness Statement (TE7 and TE9) or Statutory Declaration (PE2 and PE3) you may do so by contacting the Traffic Enforcement Centre on 0300 123 1059 or via email at email@example.com and requesting the necessary forms to be sent to you. Alternatively, you may download the necessary forms.
An Out of Time Witness Statement form can be completed if you are in self-isolation and have access to a computer and internet.
An Out of Time Statutory Declaration needs to be sworn by a Commissioner of Oaths at a County Court or by a solicitor.