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Appeal a Penalty Charge Notice

You can appeal a Penalty Charge Notice, also known as a parking ticket or fine, if you feel you have been charged unfairly. You must make your appeal before you pay for the charge unless your vehicle has been removed. We will put the charge on hold until we have made a decision about your case.

You can view our CCTV and other images to see if you were following parking and traffic restrictions. You will need your Penalty Charge Notice number and vehicle registration number. If you have lost your Penalty Charge Notice number and wish to pay or appeal, email parking@enfield.gov.uk for the details.

For our annual records of collected parking charge fees, refer to our parking statistics and reports.

Informal appeals for notices left on your vehicle

For notices left on your vehicle by traffic wardens, you will be able to make an informal appeal if you respond before the given date on the notice. You will need to provide the notice number, vehicle registration number and any other supporting documents. 

Documents for car park charges

  • If your season ticket allows you to park in the car park, you will need to provide a copy of your season ticket.
  • If you had a pay and display ticket but it was not shown properly, you will need to provide a copy of your pay and display ticket, and explain why the ticket was not shown.
  • If you paid for parking on your mobile phone, you will need to give us the booking reference number and your mobile phone.
  • If you parked outside of the parking space markings, you will need to explain why you did not park within the lines.

Documents for on-street parking charges

  • If you had a pay and display ticket but it was not shown properly, you will need to provide a copy of your pay and display ticket, and explain why it was not shown.
  • If you have a parking permit, you will need to provide a copy of your permit and explain why it was not shown.
  • If you have a Blue Badge but it was not shown properly, you will need to provide a copy of the Blue Badge and a letter from the Blue Badge holder if they were the passenger.
  • If your vehicle had broken down in the street, you will need to provide proof from a garage, breakdown company or a store where you purchased parts.
  • If you had to park on the street because of a medical emergency, you will need to provide a letter of confirmation from a medical professional.
  • If you were parked temporarily to make a delivery, you will need to provide a copy of the delivery note or invoice.
  • If you hired out the vehicle to someone else, you will need to provide a copy of the hire agreement.
  • If you did not own the vehicle when the Penalty Charge Notice was given, you will need to provide us with proof of purchase or sale.
  • If your vehicle was stolen during the time you received the Penalty Charge Notice, you will need to provide the police crime reference number and the phone number of the police station.
  • If the parking space didn’t have parking restriction signs or markings, you will need to provide photographs of the area.
  • If you accidentally received a second Penalty Charge Notice, you will need to let us know so we can cancel the extra charge.

You are not allowed to park on the pavement at any time unless there is an official pavement parking space. In these instances, make sure you are within the lines and the area marked by signs  or you may receive a Penalty Charge Notice.

You will have to pay the charge if you left your vehicle to get change for the meter, or if a family member or friend borrowed your car during the time you received the notice.

You can attach copies of the documents when you apply online or send it to:

NSL Ltd
PO Box 65732
Enfield
N13 9BL

Appeal a parking ticket

Formal appeals

If you don’t respond to notices left on your vehicle, you will receive a Notice to Owner and can make a formal appeal to us by the given date. If you get a Penalty Charge Notice in the post, it will also be considered as a Notice to Owner. You can make a formal appeal to us by the given date.

If we decide that your appeal is valid, you will receive a Notice of Acceptance and we will cancel the charge.

If we decide that your appeal is not valid, you will receive a Notice of Rejection and an appeal form. If you would like to further appeal, you can do this online with London Tribunals or send your completed appeal form to:

London Tribunals
P.O. Box 530
Sale
M33 0FP

An appeal cannot be made to London Tribunals unless you have received a Notice of Rejection and an appeal form, as you will need the verification number on the Notice of Rejection.

You can refer to London Councils for more information on the appeals process or contact London Tribunals on 020 7520 7200.

If you ultimately still haven’t paid the charge, we can send a debt collection agency to recover the payment and their service costs directly from you.

If you have received an Order for Recovery of Unpaid Penalty, there are two options available to you at this stage. You must either pay the notice or, if you have grounds to do so, you may file a Witness Statement / Statutory Declaration.

Payment can be made through the 24hr automated payment line on 0330 088 4798. Or you can pay online through the parking website. You will need the Penalty Charge Notice number and vehicle registration number to access the website.

During the current circumstances, the council will extend the deadline for payment if it’s required. All requests for a payment extension can be made online through the parking website or by email to enfield.pcns@nslservices.co.uk.

If you want to file a Witness Statement (TE9) or Statutory Declaration (PE3) you may do so by contacting the Traffic Enforcement Centre on 0300 123 1059, or email tec@justice.gov.uk and requesting the necessary forms to be sent to you. Alternatively, you can download the necessary forms.

Witness Statement forms

A Witness Statement (TE9) form requires you to fill in the necessary details:

  • Penalty Charge Notice number
  • Vehicle registration number
  • Applicant (London Borough of Enfield)
  • Location of contravention
  • Date of contravention
  • Your full name
  • Your current address

You may make a witness statement under the following grounds, which apply to you:

Note - If your penalty charge relates to a London Borough Parking Contravention you may make a witness statement under ONE of the following grounds

  • You did not receive the notice to owner / penalty charge notice
  • You made representations about the Penalty Charge Notice to the local authority within 28 days of service of the notice to owner, but did not receive a reply (rejection notice)
  • You appealed against the local authority’s decision to reject your representation within 28 days, but you had no response to your appeal
  • You paid the penalty charge notice in full. You must provide details of the date payment was made, the method of payment (cash, cheque etc.) and who the payment was made to. You may be asked to provide proof of payment upon request. 

If you mark more than one box your application will be returned by the court. After you have selected a ground in which to file the Witness Statement the form must then be signed and dated. The courts will accept a typed/electronic signature on the form if completing an electronic copy rather than a physical copy. Once completed send the form to:

County Court Business Centre
St Katharine’s House,
21 – 27 St Katharine’s Street
Northampton
NN1 2LH

Or submit via email to tec@hmcts.gsi.gov.uk

Statutory Declaration forms

A Statutory Declaration (PE3) form requires you to fill in the necessary details:

  • Penalty Charge Notice number
  • Vehicle registration number
  • Applicant (London Borough of Enfield)
  • Location of contravention
  • Date of contravention
  • Your full name
  • Your current address
  • Reasons for filing declaration

You may make a Statutory Declaration under the following grounds, which apply to you:

Note - If your penalty charge relates to a London Borough Parking Contravention you may make a Statutory Declaration under ONE of the following grounds

  • You did not receive the notice to owner / penalty charge notice
  • You made representations about the penalty charge notice to the Local Authority within 28 days of service of the notice to owner but did not receive a reply (rejection notice)
  • You appealed against the Local Authority’s decision to reject your representation within 28 days, but you had no response to your appeal

Once you have completed the form it needs to be sworn by a Commissioner of Oaths at a County Court or by a solicitor. Given the current restrictions in place, the courts are currently closed and access to a solicitor is not feasible. As such, all notices currently at the Order for Recovery stage will not have any warrants requested until a period of 28 days has elapsed from the re-opening of the courts. This will enable those who wish to file a Statutory Declaration adequate time in which to do so.

What to do if you receive a Notice of Enforcement

If you have received a Notice of Enforcement from Marston Group, Newlyn PLC or Phoenix Commercial Collections Ltd, it will be in connection with an unpaid Penalty Charge Notice. At this point there are two options available to you. Either pay the debt or, if you have grounds to, you may file an Out of Time Witness Statement / Out of Time Statutory Declaration.

To make payment of the debt, you should contact the enforcement agent to settle the debt. If payment cannot be made in full, you can request that a payment plan be set up for you.

To file an Out of Time Witness Statement (TE7 and TE9) or Statutory Declaration (PE2 and PE3) you may do so by contacting the Traffic Enforcement Centre on 0300 123 1059 or via email at tec@justice.gov.uk and requesting the necessary forms to be sent to you. Alternatively, you may download the necessary forms.

An Out of Time Witness Statement form can be completed if you are in self-isolation and have access to a computer and internet.

An Out of Time Statutory Declaration needs to be sworn by a Commissioner of Oaths at a County Court or by a solicitor. Given the current restrictions in place, the courts are currently closed and access to a solicitor is not feasible. If you notify the council via email enfield.pcns@nslservices.co.uk that you intend to file an Out of Time Statutory Declaration, the council will temporarily hold debt recovery until 28 days has elapsed from the re-opening of the courts. This will enable those who wish to file an Out of Time Statutory Declaration enough time in which to do so.

Debt collection agencies
Name Contact
Marston Group
Phoenix Commercial Collections Ltd
Newlyn PLC