In response to the current health situation, we have suspended our face to face duty officer appointment service. You can still get advice over the telephone by requesting an appointment. You can do this by using our live web chat service, or by emailing firstname.lastname@example.org.
You can seek advice from the planning team before making a formal application. Advice is policy based and we will not be able to tell you if your proposal will definitely be successful or not. We may be able to offer advice about how to make your proposal more acceptable.
This is a free service providing householders with informal advice for simple planning queries, either over the telephone or in person at a twenty-minute appointment.
If you’re a resident and want to extend your home, you can request an appointment by emailing email@example.com with the subject 'appointment request'. We need to know the full site address with postcode, and a brief explanation of what you are proposing to do.
For more complex queries, use the pre-application service.
If you’re a developer or considering a self-build, or there are heritage or conservation issues to consider, you will need to use our chargeable, pre-application service.
Send your pre-application request to firstname.lastname@example.org and include:
You also need to provide a pre-application advice fee. For guidance about fees for our planning pre-application advice service, view our latest fees schedule (PDF).
Once payment is received, we will acknowledge your request and send you the contact details of your planning officer.
The planning officer will consider your request and, if necessary, contact you to arrange a meeting.
The matters suitable for discussion include:
After the meeting, you will receive an advice letter outlining planning issues, constraints and application requirements.
For larger and more significant development proposals, or those raising more complex policy or planning issues, we encourage entering into a planning performance agreement.
Planning performance agreements set out an approach that takes a development proposal from conception to delivery. They are voluntary agreements between applicants and local planning authorities which help to:
This approach works best when applicants come forward to share their vision and engage as early as possible in the process. This allows us to work alongside you to shape a programme and identify resources which will deliver on a shared vision for high quality development and agreed outcomes
Advice about the following development types or planning-related situations are currently exempt from charge:
We have the right to decline a request if it is considered inappropriate or unnecessary.
Any views or opinions are given in good faith, without prejudice to the formal consideration of any planning application, which will be subject to public consultation and potentially, a decision by the Planning Committee.
As a result, officers can’t give guarantees about the final decision on a planning application.
However, the written advice is considered when determining future applications, if an application is made within three years.