Rubbish and recycling collections

We collect your rubbish, recycling, and garden and food waste between 6:30am and 4pm on your collection day. Your bin or sack must be placed in the front of your property boundary by 6:30am or it may not be collected. Any items which didn’t fit in your bin will not be collected. 

Find your collection day

If you don’t have space on your property, place your bin on the pavement as close as possible to your home on collection day only.

Having the property name or number on your bin will help us return it to you.

We begin collections at 6am on some red routes, shopping and time-banded areas. We will notify you if this is the case.

We are trialling a system of time-banded collections in the town centre. If you live in this area, you will only be able to place your rubbish and recycling on these roads and pavements at specific times for collection.

If you miss the time-band to put out your bins, you must wait until the next collection.

Residents who do not follow the time band restrictions will first receive a warning letter. If they do not correct the problem, they will receive a formal notice. If the property still puts out their rubbish incorrectly, they can receive an £80 Fixed Penalty Notice (FPN). The household may receive a second £80 FPN and even be prosecuted if the problem continues.

Assisted collections

We offer assisted collections to elderly or disabled residents who can’t move their bins.

After your application, a council officer will visit you to determine a pick up location. Bins will be collected and returned to this pre-agreed site.

You can only request an assisted collection if:

  • there’s no one else living with you who could put the bins out
  • you don’t have a carer who could put the bins out
  • you live in a house

Request an assisted collection

Bank holidays

We collect your rubbish as normal on bank holidays with the exception of Christmas Day, Boxing Day and New Year’s Day.

Missed collections

You can report a missed collection if your rubbish, recycling, and garden and food waste hasn’t been picked up by 4pm on your collection day. Bins are picked up at different times by different vehicles throughout the day. Allow all vehicles to complete collections by late afternoon before reporting a missed collection.

We will not collect your bin or sack if:

  • it contains the wrong items (there will be a sticker to show this)
  • it is not put out for collection by 6:30am
  • it is put out in an area that is difficult to get to
  • it is too heavy (there will be a hanger to show this)

We will not collect items placed by the side of your bin or an overflowing bin or sack.

You must report a missed collection within 24 hours of collection day and we will pick it up during the next working day.

Report a missed collection

Most residents have a set of three bins:

  • a 140l rubbish bin
  • a 240l recycling bin
  • a 240l garden and food waste bin

If you live on a property with limited front space, you may have:

  • a 140l rubbish bin
  • a 240l recycling bin

If you live in a flat or estate, you may have shared rubbish and recycling bins or sacks.

Properties with no front space are given grey rubbish and blue recycling sacks.

You can learn more about what goes in your bin or sack.

Request a bin or sacks

You can request a new or a replacement bin for a charge. If you get sacks, these are delivered twice a year.

This includes when you have just moved house and there is no bin. Speak to your landlord if you are renting.

If you have a bin that has been damaged, stolen or lost, you can only request a replacement bin. We will not collect any rubbish or recycling that is placed out for collection on the street or next to your bin.

Contact us soon if you find your missing bin or you may receive a £15 late cancellation fee for less than three working days’ notice. If we deliver your replacement bin and see that you have a full set of bins, you will not receive a bin or a refund.

You can prevent your bins from being stolen by:

  • labelling your bin (email us to request a property sticker)
  • not putting your bin out the night before
  • having your bin brought in as soon as possible after collection (your neighbour may be able help)

If you do not want to pay for a new bin, you can take your rubbish and recycling to one of our recycling centres. We do not offer discounts on any of our bins.

Bin prices  
Type Prices
New or replacement bin £51
Price for each additional bin (maximum of 2) £25
Second green and food waste bin hire 2017/2018

Fortnightly collection service £35 (annual charge). Service will begin in March and residents will be able to hire a second bin during January 2017. Price will be annually reviewed and published, with existing customers notified.

Cancellation fee (less than 3 working days) £15

We will deliver your bins within ten working days after we receive your payment. While you are waiting for your bin, store your rubbish and recycling or take it to Barrowell Green Recycling Centre or our recycling centres.

Request a new or replacement bin or sacks

Request an additional 240 litre green lidded garden & food waste bin

Apply for a larger bin

You can apply for a larger rubbish bin for a charge if there are five or more permanent residents in your house or at least two children in nappies.

Email us if you need a larger bin or additional recycling bin for medical purposes.

If you want to swap your bin, such as from a larger to a smaller one, you will still have to pay a fee. 

Most flats above shops, and some blocks of flats, do not have an appropriate space for recycling bins to be placed. In these instances, an alternative service is provided through regular collections of blue sacks.

Blue sacks are provided to residents for free and a wide range of materials can be put into them for recycling. These will be picked up at the same times and locations as existing grey rubbish sacks.

You can request a new or a replacement bin for a charge. If you get sacks, these are delivered twice a year. This includes when you have just moved house and there is no bin. Speak to your landlord if you are renting.

Find out what goes in your bins.