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Rubbish and recycling collections

During the coronavirus outbreak, we ask for your patience and understanding to allow us to complete our work safely.

Some extra general rubbish will be collected during this difficult time. This is limited to two extra sacks of rubbish, left correctly alongside your rubbish bin (grey/black lidded bin) on your scheduled rubbish collection day.

We collect your rubbish, recycling, garden waste and food waste between 6:30am and 4pm on your collection day. Your bin or sack must be placed at the front of your property boundary by 6:30am or it may not be collected.

Any cases of negative behaviour towards our staff will not be tolerated and will be reported to the police.

Rubbish and recycling bins will still be collected on an alternate weekly basis. View more information about fortnightly collections.

Reducing waste

Taking simple steps to reduce your waste and recycling as much as possible will be helpful in managing your waste. Using up leftover food, planning meals in advance and managing portion size can really help the amount of food waste and packaging produced. Squashing bottles and cartons can free up essential space in your recycling bin. Remember that all food waste including meat, fish, bones, bread and dairy can all be recycled in your brown food bin, which is emptied weekly.

We will continue to collect reasonable amounts of flattened household cardboard alongside your blue-lidded recycling bin on your collection day. A reasonable amount of household cardboard would be 2-3 standard sized cardboard boxes. These are to be flattened and neatly placed next to your blue lidded recycling bin on collection day. These boxes should be small enough to fit in your bin, however the option to place cardboard next to your bin frees up space for other recyclable items.

Larger cardboard boxes, that would not fit in your bin, such as from furniture or electronic deliveries, should be stored and taken to Barrowell Green RRC once re-opened. Otherwise they should be broken down into more manageable pieces and placed out for collection with your recycling bin over a number of weeks.

You should avoid doing big clear-outs while at home. Hold on to large items, such as furniture and mattresses, until the virus outbreak has subsided.

Garden waste

Our paid garden waste service is still operating, and new customers can still subscribe. This service runs until the end of March 2021. We are unable to collect garden waste from non-subscribed households, or alongside your rubbish or recycling bins.

Composting at home is a low-cost alternative to the service and storing garden waste for a while will not pose any hazards. More information can be found on our paid for garden waste page. 

Infected items

Any potentially infected items, such as used tissues or cleaning cloths, should be placed in separate plastic bags and double-bagged. These bags should be put aside for at least three days before being put in your rubbish bin.

Find your collection day and week

If you don't have space on your property, place your bin on the pavement as close as possible to your home on collection day only.

Having the property name or number on your bin will help us return it to you.

We begin collections at 6am on some red routes, shopping and time-banded areas. We will notify you if this is the case.

Time-banded collections

We are trialling a system of time-banded collections in the town centre. If you live in this area, you will only be able to place your rubbish and recycling on these roads and pavements at specific times for collection.

If you miss the time-band to put out your bins, you must wait until the next collection.

Residents who don't follow the time-band restrictions will first receive a warning letter. If they don't correct the problem, they will receive a formal notice. If the property still puts out their rubbish incorrectly, they can receive an £60 Fixed Penalty Notice (FPN).

Assisted collections

We offer assisted collections to elderly or disabled residents who can't move their bins.

After your application, a council officer will visit you to determine a pick-up location. Bins will be collected and returned to this pre-agreed site.

You can only request an assisted collection if:

  • there's no one else living with you who could put the bins out
  • you don't have a carer who could put the bins out
  • you live in a house

Request an assisted collection

Bank holidays

We collect your rubbish as normal on bank holidays, except for Christmas Day, Boxing Day and New Year's Day.

Missed collections

You can report a missed collection if your rubbish, recycling, food or paid for garden waste hasn't been picked up by 4pm on your collection day. Bins are picked up at different times by different vehicles throughout the day. Allow all vehicles to complete collections by late afternoon before reporting a missed collection.

We will not collect your bin or sack if:

  • it contains the wrong items (there will be a sticker to show this)
  • it is not put out for collection by 6:30am
  • it is put out in an area that is difficult to get to
  • it is too heavy (there will be a hanger to show this)

We will not collect items placed by the side of your bin or an overflowing bin or sack.

You can only report a missed collection within 24 hours of your collection day so we can investigate. If your bins were put out correctly, we will revisit your address within five working days.

From 2 March 2020, rubbish and recycling bins will be collected on alternate weeks. If you have put your bin out on the wrong collection week, it will not be emptied and you will be unable to report a missed collection. A hanger on your bin will tell you that you have put out the wrong bin. Please return the bin to your property and place it back out for collection on the correct week. You can check your collection day and week above.

Report a missed collection

From 2 March 2020, most residents will have:

  • a 140 litre grey/black lidded rubbish bin collected every other week
  • a 240 litre blue lidded recycling bin collected every other week
  • a 23 litre brown food recycling bin collected weekly (from 4 November 2019)
  • a 140 or 240 litre garden waste bin collected fortnightly (this service is optional and paid for)

If you live on a property with limited front space, you may have:

  • a 140 litre rubbish bin
  • a 240 litre recycling bin
  • a 23 litre brown food recycling bin collected weekly (from 4 November 2019)

If you live in a flat or estate, you may have shared rubbish and recycling bins or sacks.

Properties with no front space are given grey rubbish and blue recycling sacks.

For information on what you can put in your bin or sack, see what goes in your bins.

The separate collection of garden waste is now a paid for service. For more information see upcoming changes to bin collections.

Request a bin or sacks

You can request a new bin for a charge of £57.70. Brown food recycling bins are currently free of charge. If you get sacks, these are delivered twice a year.

This includes when you have just moved house and there is no bin. Speak to your landlord if you are renting.

If you have a bin that has been damaged, lost or stolen, you can only request a new bin for a charge of £57.70. We won't collect any rubbish or recycling that's placed out for collection on the street or next to your bin.

It's your responsibility to prevent your bins from being stolen. You can do this by:

  • labelling your bin
  • not putting your bin out the night before
  • having your bin brought in as soon as possible after collection (your neighbour may be able to help)

If you don't want to pay for a new bin, you can take your rubbish and recycling to one of our recycling centres. We only collect rubbish or recycling from bins purchased from us. All bin charges are fixed.

We do however offer a reduced price of £28.60 for each additional bin (maximum of two) purchased at the same time. For example, if you purchase a rubbish bin at £57.70 and an additional recycling bin, this will be charged at £28.60.

We will deliver your bins within ten working days after we receive your payment. While you are waiting for your bin, store your rubbish and recycling or take it to Barrowell Green Recycling Centre. You must contact us if you find your missing bin (within three working days), or you may be charged a cancellation fee of £17.30.

If we deliver your new or replacement bins and see that you have a full set of bins, you will not receive a bin or refund. Only one 140 litre rubbish bin (grey lidded bin) is allowed per household.

Request a new or replacement bin or sacks

Larger recycling bins

In line with our planned rubbish and recycling collection changes in spring 2020, you will be able to upgrade your recycling bin to a 240 litre blue-lidded bin free of charge. View information on recycling bin sizes (PDF).

For the latest information on your new service, see upcoming changes to collections.

Apply for a larger rubbish bin

You can apply for a larger rubbish bin if there are five or more permanent residents in your house, at least two children in nappies or you produce large amounts of medical or incontinence waste. We will carry out a waste survey at your property to assess if you're eligible. If you qualify you will receive a 240 litre rubbish bin.

From 1 December 2019, eligible residents will receive their larger bin free of charge.

You can view the latest information about your new service on upcoming changes to collections.

Assessment for larger rubbish bin

During the coronavirus outbreak, we will no longer be able to assess and deliver larger rubbish bins. If you have applied for a larger rubbish bin and unfortunately, we cannot fulfil your request at this time, we will contact you to provide further information.

Assessments involve face to face interactions, as well as paperwork transfer, all of which pose a risk to you and to our staff.

As soon as it’s safe for us to begin assessments and delivery of larger rubbish bins, we will inform you.

Some extra waste will be collected during this difficult time. This is limited to two extra sacks of rubbish presented correctly alongside your rubbish bin. This will extend your rubbish capacity, including your current bin, to the equivalent of a larger 240 litre bin.

You should avoid doing big clear-outs while at home. Hold on to large items, such as furniture and mattresses, until the virus outbreak has subsided.

Any potentially infected items, such as used tissues or cleaning cloths, should be double-bagged and placed separately. These bags should be put aside for at least three days before being put in your rubbish bin.

An assessment will be needed to get a larger rubbish bin. Applications will be reviewed within four weeks. Assessments will take place within fourteen days of us contacting you, and will be carried out the day before your scheduled collection.

More information about assessments

As part of this assessment, there are some important things to remember:

  • you will need to make sure your bins are available for inspection - failure to do so may result in a delay
  • if you have asked for a larger rubbish bin because you have two or more children in nappies, you will need to show us the birth certificate of children on the day
  • if you have asked for a larger rubbish bin because you have large family with five or more people residing at the property, you will need to have proof of address and other documents to show this
  • if you are unavailable on the day of assessment, we will leave an acknowledgement card through your door on next steps to follow

Following a successful assessment, your smaller bin will be swapped for a larger bin within four weeks. We will remove your smaller bin after collection when empty, and replace with a larger bin. The exchange may not happen at the same time, but the replacement bin will be delivered on the same day.

Your assessment may be unsuccessful if you can’t demonstrate that you are recycling correctly, reducing your waste effectively or have adequate capacity in your bins.

You can reduce the amount of waste generated by following the simple tips:

  • recycle your waste wisely
  • think before you shop, avoid buying too much and stick to your shopping list
  • buy products with less packaging
  • avoid wasting food (this can also help you save money)

Most flats above shops and some blocks of flats don't have an appropriate space for recycling bins. In these instances, an alternative service is provided through regular collections of blue recycling sacks.

Blue recycling sacks are provided to residents for free and a wide range of materials can be put into them for recycling. These will be picked up at the same times and locations as existing grey rubbish sacks.

Your grey rubbish sacks are delivered twice a year (spring and autumn). If you've requested blue recycling sacks, these will be delivered at the same time as your grey rubbish sacks.

To find out what can go in your blue recycling sacks, see what goes in your bins.

For information on communal rubbish and recycling bins (shared bins), see landlords, letting agents and tenants.

We sometimes need to make changes to your bin collection service. You can find out the latest information by viewing our upcoming changes to bin collections.