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Rubbish and recycling collections

During lockdown our crews were collecting extra black sacks left out with your general rubbish (grey-lidded bin) to help clear additional waste. As we are now out of lockdown this will no longer happen, so our collection crews will stop taking extra sacks from 5 October 2020.

Reducing waste

Taking simple steps to reduce your rubbish and recycling as much as possible will be helpful in managing your waste. Using up leftover food, planning meals in advance and managing portion size can really help the amount of food waste and packaging produced. Squashing bottles and cartons can free up essential space in your recycling bin. Remember that all food waste including meat, fish, bones, bread and dairy can be recycled in your brown food bin, which is emptied weekly.

Extra recycling will be collected as well as flattened cardboard. This can be placed neatly alongside your blue-lidded recycling bin on your scheduled collection day. Larger cardboard boxes should be broken down into more manageable pieces.

Extra sacks of general rubbish will not be taken.

For more information, see how you can prevent waste and how you can recycle more (PDF).

Garden waste

Our paid for garden waste collection service runs until the end of March 2021. Customers will be contacted in early 2021 and advised on how to renew their subscription. We are unable to collect garden waste from non-subscribed households, or alongside your rubbish or recycling bins.

Composting at home is a low-cost alternative to the service and storing garden waste for a while will not pose any hazards. 

Infected items

Any potentially infected items, such as used tissues or cleaning cloths, should be placed in separate plastic bags and double-bagged. These bags should be put aside for at least three days before being put in your rubbish bin.

Find your collection day and week

If you don't have space on your property, place your bin on the pavement as close as possible to your home on collection day only.

Having the property name or number on your bin will help us return it to you.

We begin collections at 6am on some red routes, shopping and time-banded areas. We will notify you if this is the case.

Time-banded collections

We are trialling a system of time-banded collections in the town centre. If you live in this area, you will only be able to place your rubbish and recycling on these roads and pavements at specific times for collection.

If you miss the time-band to put out your bins, you must wait until the next collection.

Residents who don't follow the time-band restrictions will first receive a warning letter. If they don't correct the problem, they will receive a formal notice. If the property still puts out their rubbish incorrectly, they can receive an £60 Fixed Penalty Notice (FPN).

Assisted collections

We offer assisted collections to elderly or disabled residents who can't move their bins.

After your application, a council officer will visit you to determine a pick-up location. Bins will be collected and returned to this pre-agreed site.

You can only request an assisted collection if:

  • there's no one else living with you who could put the bins out
  • you don't have a carer who could put the bins out
  • you live in a house

Request an assisted collection

Bank holidays

We collect your rubbish as normal on bank holidays, except for Christmas Day, Boxing Day and New Year's Day.

Missed collections

You can report a missed collection if your rubbish, recycling, food or paid for garden waste hasn't been picked up by 4pm on your collection day. Bins are picked up at different times by different vehicles throughout the day. Allow all vehicles to complete collections by late afternoon before reporting a missed collection.

We will not collect your bin or sack if:

  • it contains the wrong items (there will be a sticker to show this)
  • it is not put out for collection by 6:30am
  • it is put out in an area that is difficult to get to
  • it is too heavy (there will be a hanger to show this)

If waste is too compacted in the bin, some items may remain inside after emptying. Our collection crew are unable to loosen waste by hand.

We will not collect items placed by the side of your bin or an overflowing bin or sack.

You can only report a missed collection within 24 hours of your collection day so we can investigate. If your bins were put out correctly, we will revisit your address within five working days.

From 2 March 2020, rubbish and recycling bins will be collected on alternate weeks. If you have put your bin out on the wrong collection week, it will not be emptied and you will be unable to report a missed collection. A hanger on your bin will tell you that you have put out the wrong bin. Please return the bin to your property and place it back out for collection on the correct week. You can check your collection day and week above.

Report a missed collection

From 2 March 2020, most residents will have:

  • a 140 litre grey/black lidded rubbish bin collected every other week
  • a 240 litre blue lidded recycling bin collected every other week
  • a 23 litre brown food recycling bin collected weekly (from 4 November 2019)
  • a 140 or 240 litre garden waste bin collected fortnightly (this service is optional and paid for)

If you live on a property with limited front space, you may have:

  • a 140 litre rubbish bin
  • a 240 litre recycling bin
  • a 23 litre brown food recycling bin collected weekly (from 4 November 2019)

If you live in a flat or estate, you may have shared rubbish and recycling bins or sacks.

Properties with no front space are given grey rubbish and blue recycling sacks.

For information on what you can put in your bin or sack, see what goes in your bins.

The separate collection of garden waste is now a paid for service. For more information, see paid for garden waste collection service.

Request a bin or sacks

You can request a new bin for a charge of £57.70. Brown food recycling bins are currently free of charge. If you get sacks, these are delivered twice a year.

This includes when you have just moved house and there is no bin. Speak to your landlord if you are renting.

If you have a bin that has been damaged, lost or stolen, you can only request a new bin for a charge of £57.70. We won't collect any rubbish or recycling that's placed out for collection on the street or next to your bin.

It's your responsibility to prevent your bins from being stolen. You can do this by:

  • labelling your bin
  • not putting your bin out the night before
  • having your bin brought in as soon as possible after collection (your neighbour may be able to help)

If you don't want to pay for a new bin, you can take your rubbish and recycling to one of our recycling centres. We only collect rubbish or recycling from bins purchased from us. All bin charges are fixed.

We do however offer a reduced price of £28.60 for each additional bin (maximum of two) purchased at the same time. For example, if you purchase a rubbish bin at £57.70 and an additional recycling bin, this will be charged at £28.60.

We will deliver your bins within ten working days after we receive your payment. While you are waiting for your bin, store your rubbish and recycling or take it to Barrowell Green Recycling Centre. You must contact us if you find your missing bin (within three working days), or you may be charged a cancellation fee of £17.30.

If we deliver your new or replacement bins and see that you have a full set of bins, you will not receive a bin or refund. Only one 140 litre rubbish bin (grey lidded bin) is allowed per household.

Request a new or replacement bin or sacks

Larger recycling bins

In line with our planned rubbish and recycling collection changes in spring 2020, you will be able to upgrade your recycling bin to a 240 litre blue-lidded bin free of charge. View information on recycling bin sizes (PDF).

Apply for a larger rubbish bin

You can apply for a larger rubbish bin if there are five or more permanent residents in your house, at least two children in nappies or you produce large amounts of medical or incontinence waste. We will carry out a waste survey at your property to assess if you're eligible. If you qualify you will receive a 240 litre rubbish bin.

From 1 December 2019, eligible residents will receive their larger bin free of charge.

Assessment for larger rubbish bin

If you have applied for a larger rubbish bin, we will be in contact about when we can carry out your assessment visit.

Assessments will involve a bin inspection, to make sure you are recycling correctly and using your brown food caddy regularly. Failure to demonstrate this may cause us not to progress with your application.

Staff will be equipped in full PPE to maximise safety during these assessments. If our staff knock at your door to show their presence, or you see them at the property, it's important to maintain the two-metre social distancing rule at all times.

Any potentially infected items, such as used tissues or cleaning cloths, should be double-bagged. These bags should be put aside for at least three days before being put in your rubbish bin.

An assessment will be needed to get a larger rubbish bin. Assessments will take place within fourteen days of us contacting you and will be carried out the day before your scheduled collection.

More information about assessments

As part of this assessment, there are some important things to remember:

  • you will need to make sure your bins are available for inspection - failure to do so may result in a delay
  • you must maintain the two-metre social distancing rule if you see any staff
  • if you are unavailable on the day of assessment, we will leave an acknowledgement card through your door on next steps to follow

Following a successful assessment, your smaller bin will be swapped for a larger bin within four weeks. We will remove your smaller bin after collection when empty and replace with a larger bin. The exchange may not happen at the same time, but the replacement bin will be delivered on the same day.

Your assessment may be unsuccessful if you can’t demonstrate that you are recycling correctly, reducing your waste effectively or have adequate capacity in your bins.

You can reduce the amount of waste generated by following the simple tips:

  • recycle your waste wisely
  • think before you shop, avoid buying too much and stick to your shopping list
  • buy products with less packaging
  • avoid wasting food (this can also help you save money)

Most flats above shops and some blocks of flats don't have an appropriate space for recycling bins. In these instances, an alternative service is provided through regular collections of blue recycling sacks.

Blue recycling sacks are provided to residents for free and a wide range of materials can be put into them for recycling. These will be picked up at the same times and locations as existing grey rubbish sacks.

Your grey rubbish sacks are delivered twice a year (spring and autumn). If you've requested blue recycling sacks, these will be delivered at the same time as your grey rubbish sacks.

To find out what can go in your blue recycling sacks, see what goes in your bins.

For information on communal rubbish and recycling bins (shared bins), see landlords, letting agents and tenants.

The new optional paid for garden waste service is a fortnightly collection of a small 140 litre or larger 240 litre green lidded garden waste bin. This replaces your existing mixed food and garden waste service.

The annual charge for the garden waste collection service is £65 per bin and runs from April to March. If you apply by 12 March 2020, you will get a full twelve months' service.

You can subscribe for more than one bin or upgrade to a larger bin if needed when you pay. If you already subscribe, you can also add additional bins to your subscription.

You will receive a permit along with information on the service once you subscribe (within ten working days). Due to the coronavirus situation, permits may take slightly longer to arrive but this should not affect your collections. Stick the permit on your garden waste bin, following the instructions included about where to place it. The permit will also have your address pre-printed on it to identify it as your bin. You are expected to continue using your existing green bin for garden waste as this is better for the environment than issuing new bins. If your bin has been removed, you can request a replacement when you subscribe.

View the full terms and conditions of the service (PDF).

Subscribed customers

If you subscribe to the garden waste service, you can:

  • cancel your subscription
  • reduce the number of bins collected
  • tell us if you're moving out of Enfield
  • tell us if you're moving within Enfield
  • request a replacement permit

For information on what you can put in your garden waste bin, see what goes in your bins.

Collection days

Once you subscribe to the service your garden waste will be collected fortnightly. Allow ten working days for us to process the information and add your address to our collection list. Your collection week may have changed, so you should check back in early November to confirm.

Missed collections

We collect your garden waste between 6:30am and 4pm on your collection day. Your bin must be placed in the front of your property boundary by 6:30am or it may not be collected. Missed collections must be reported within 24 hours of collection day. Reports made after this time may not be investigated

Our collection vehicles are fitted with electronic systems to record each time we collect bins. If bins are not out for collection at the required time the system will record this information.

All properties that have kerbside wheeled bins receive a free weekly food recycling service. All food waste should be recycled using this service. This replaces the previous mixed garden and food waste collection service.

Your food recycling will be collected each week on your normal collection day.

By recycling food waste you will be creating compost for agriculture, which is good for Enfield and the planet.

To use your smaller silver indoor kitchen caddy, line the caddy with a 100% compostable liner or use newspaper or a compostable paper bag. You must not use plastic bags. All food waste, leftovers and kitchen scraps can be placed into the kitchen caddy.

The kitchen caddy can be stored on a work surface or in a cupboard. The lid closes securely to stop smells. Once full, place the filled compostable liner into the larger brown outdoor caddy. The lids on brown caddies are lockable, to prevent spillages and keep out wildlife.

On collection day, place the brown outdoor caddy out for collection. This must be placed in the front of your property boundary by 6:30am or it may not be collected. Make sure the lid is closed and secure, using the handle.

The smaller silver kitchen caddy is for indoor use only and should not be placed out for collection.

For information on what you can put in your caddy, see what goes in your bins.

View the weekly food recycling booklet (PDF).

If you need a replacement bin, including food recycling caddy, you can request one below.

To find out about rubbish and recycling events in the borough, visit Wise up to Waste.