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Enfield Armed Forces Covenant

A community covenant is a statement of mutual support between civilians and their local armed forces community. It exists alongside the Armed Forces Covenant, which outlines a moral agreement between the nation, government and the armed forces.

The covenant encourages local government and the armed forces community to work together to:

  • encourage local communities to support the armed forces community and nurture understanding and awareness of issues affecting them
  • support activities to integrate the armed forces community into local life
  • inspire the armed forces community to help and support the wider community, through events, projects and other engagement
  • recognise and remember the sacrifices made by the armed forces

Enfield signed the Community Covenant on 26 June 2013 to renew its commitment to servicemen and women. We have supported the armed forces through the Armed Forces Day Parade, Remembrance Day events, and working with local Royal British Legions and other charities.

View the Community Covenant (PDF).

Enfield Armed Forces Covenant Forum

Armed forces covenant logo

We set up an Enfield Armed Forces Covenant Forum in April 2017. This brings together relevant partners and stakeholders who meet bi-annually to improve our understanding of the issues facing the armed forces community and their families. We want Enfield to be better placed to deliver fair access to joined up services.

Our main point of contact for the armed forces is Ilhan Basharan and our Cabinet Armed Forces Champion is Councillor Nneka Keazor, who also chairs our Armed Forces Covenant Forum.

If you need help from Enfield Council, you should be asked if you or a close member of your family have ever been in the armed forces. This is to help us deliver a better service to our veterans.

If this statement relates to you but you have not been asked this question, or if you have any problems, email communities@enfield.gov.uk.

Veterans Gateway

Veterans' Gateway logo

Veterans' Gateway can help you find one-to-one support, whether you're based in the UK or abroad.

You can call them on 0808 802 1212 (24-hour support line). You can also contact them on Facebook or Twitter.

Veterans UK

Veterans UK logo

The Ministry of Defence’s (MOD) Veterans UK helpline can help with many issues including benefits, housing and welfare.

You can call them on freephone 0808 1914 218 (UK only) or +44 1253 866 043 (overseas), or email veterans-uk@mod.gov.uk.

The helpline is open from 8am to 5pm, Monday to Friday. When the helpline is closed, callers will be given the option to be redirected to Combat Stress or The Samaritans 24hr helpline.

As part of the MOD’s move to a new IT network, the email addresses of several Defence Business Services' (DBS) Enquiry Centres have changed, but their IT network security remains the same. If you need to send sensitive information to the DBS, make sure you know of your own or your organisation’s IT security procedures.

Veterans Welfare Service (VWS)

The Veterans Welfare Service, part of Veterans UK, provides one-to-one support to veterans via a network of welfare managers across the UK and Ireland.

You can call them on 02392 702232 or email veterans-uk-vws-south@mod.uk.

Partner organisations

Veterans UK also works in partnership with the Department of Health and NHS, Royal British Legion, Combat Stress, and Soldiers, Sailors, Airmen and Families Association (SSAFA) to provide support for veterans. Some of their helplines are open when the Veterans UK helpline is closed.

Veterans can get medical assistance by calling the NHS 111 service. If it’s an emergency, call 999.

Royal British Legion

Royal British Legion logo

The Royal British Legion helps members of the Royal Navy, British Army, Royal Air Force, and veterans and their families. Support starts after seven days of service and continues through life.

To find your local branch, visit the Royal British Legion or call 0808 802 8080. Phone lines are open from 8am to 8pm, Monday to Sunday.

Big White Wall

Big White Wall offers mental wellbeing support to any serving or ex-serving personnel and their families. where you can share your concerns with others who feel like you. It’s safe and anonymous and has counsellors available 24/7. This service is free to veterans.

For more information visit Big White Wall, email theteam@bigwhitewall.com or call 020 3405 6196.

Combat Stress

Combat Stress is the UK’s leading mental health charity for veterans, offering free treatment and support to ex-servicemen and women of the UK armed forces. The 24-hour free and confidential helpline is available for veterans, serving military personnel, and their families.

You can call them on 0800 138 1619, text 07537 404 719 (standard charges may apply, so check with your provider) or email helpline@combatstress.org.uk.

Soldiers, Sailors, Airmen and Families Association (SSAFA)

SSAFA provides lifelong support to veterans and serving military personnel in the British Army, Royal Navy, Royal Air Force, and their families. They offer practical, emotional and financial support to meet individual needs through their network of trained volunteers and staff.

You can call them on 0800 731 4880 (free of charge on landlines and most mobiles). Opening hours are 9am to 5:30pm, Monday to Friday.

Royal Air Forces Association (RAFA)

You can contact RAFA on freephone 0800 018 2361 or 0116 266 5224.

For Armed Forces Compensation Scheme advice, call 01392 464445 or email chris.francis@rafa.org.uk.

Service personnel can also contact their Hive or speak to the community support team on their station.

More help and information

Members of the armed forces, veterans, and their families can get help and advice on life in Enfield via services and information on our website. Further information is also available at: