Facebook Campaign enables us to measure response and retarget from campaigns we run on Facebook and Instagram

Enfield's response to coronavirus (COVID-19)

The health and wellbeing of our residents, staff and service users is our top priority. We are dedicated to maintaining key services and will prioritise essential areas as the country deals with the coronavirus pandemic.

We will keep this page updated to provide the latest guidance and advice on service changes and closures, so your communities have all the information you need during this time. As this is an ongoing situation, please be aware that service information could change at short notice.

We are also in regular contact with colleagues at Public Health England (PHE) and central government. We will follow and share their guidance as appropriate.

Enfield stands together is a community resilience programme created by Enfield Council and Enfield Voluntary Action. The aim is to bring key local partners and organisations together, to coordinate efforts across the borough to organise volunteers and get to those who need help.

If your organisation can offer assistance or if you would like to register for help, please fill out the form on the Enfield stands together page.

We understand this is a challenging and uncertain time for businesses and we are working to develop support for our business community. The Government has set out a package of temporary measures to support businesses in response to disruption caused by COVID-19.

For a summary of the latest guidance to help businesses plan and consider their next steps, see our COVID-19: guidance for employers and businesses page.

Residents may be concerned about their financial position, and how this might be impacted by the coronavirus pandemic. If you need information, help or advice, visit our benefits page, or complete the support referral form.

Enfield Council has:

  • suspended all new debt related court action
  • adjourned cases in progress where appropriate
  • suspended any new Enforcement Agent referrals
  • suspend Enforcement Agent visiting

Universal Credit

If you are unable to work due to contracting coronavirus, are self- isolating, or your working hours are reduced so reducing your income, you can make a claim for Universal Credit. View how to claim Universal Credit to see step by step information on making a claim.

When you have made a claim for Universal Credit, we will be notified. You don’t need to make a separate claim for Council Tax Support.

If Universal Credit is awarded and you find that your full housing costs (rent) aren’t being met, and you are struggling to pay the rent shortfall, you can also apply for further assistance from the council through a Discretionary Housing Payment.

Council Tax Support

If you are getting Council Tax Support and still have difficulty paying your Council Tax, you may also qualify for further support by way of a Council Tax Support Hardship payment. You can apply for this on the Enfield Council website.

Council Tax

If you don’t qualify for Council Tax Support:

  • we can recalculate instalments. i.e. changing instalments from ten months to twelve, start instalments from June to March, or shorten instalments
  • if you can’t afford the instalment amount, or wish to rearrange your Council Tax payments, email revs@enfield.gov.uk. Make the subject line your Council Tax account number inside pointed brackets, for example <XXXXXXXX>.

Council housing and temporary accommodation

If you don’t qualify for assistance with the payment of your rent by way of Universal Credit or Housing Benefit, we have a specialist team who can offer advice.

To rearrange your rent payments, email:

Housing Benefit overpayment

If you can’t afford the current repayment amount for your Housing Benefit overpayment, we can reduce or suspend direct earnings attachments or clawback from on-going benefit.

To rearrange your housing benefit overpayment repayments email revs@enfield.gov.uk. Make the subject line your Council Tax account number inside pointed brackets, for example <XXXXXXXX>.

All non-essential council meetings will be cancelled until further notice. The only meetings that must take place are the Licensing Sub-Committee meetings and Planning Committee meetings, which will be managed under strict social distancing arrangements along with other necessary restrictions. View the meeting calendar.

Following careful consideration and government guidance on coronavirus, all Enfield libraries will be closed until further notice. We apologise for any inconvenience and will let you know as soon as our regular service resumes.

Meanwhile to support you during this time, we will be implementing the following:

  • The return date for all items currently out on loan will be extended to 30 April 2020
  • Any library card due to expire will be extended until 30 June 2020
  • Any fines for overdue items will be cancelled until 30 April 2020
  • You can become a new member and access a full range of online resources and eBooks without having to physically visit a library until 30 April 2020

If you're already a library member, don't forget you can access a range of online resources including newspapers and magazines – visit the digital library.

Citizens Advice Enfield will no longer host outreach services in libraries. This includes face-to-face advice for those applying to the EU Settlement Scheme. However, telephone services are being increased. You can call the Adviceline on 0300 330 1167, Monday to Friday between 10am and 4pm.

Visit our Brexit page for more information.

Bin collections

Your bins will be collected as scheduled. You can help by making sure the right bins are put out on the correct day. Use our online look-up tool to find your rubbish and recycling collections.

Further information about bins can be found at www.enfield.gov.uk/bins.

Barrowell Green Recycling Centre

Barrowell Green Recycling Centre and Revive reuse shop will not be open to the public for the foreseeable future.

Since Monday 23 March 2020 we have not been enforcing in Controlled Parking Zones (CPZs) around North Middlesex Hospital and Chase Farm Hospital. This is to assist NHS staff who need to work during this serious period. 

We will also not be enforcing resident permit bays in all-day CPZs, and bays or single yellow lines in CPZs which are four hours or less in length, so residents can park on yellow lines in these zones.

We will be enforcing:

  • waiting and loading restrictions in all-day zones (double and single yellow lines)
  • pay and display bays and car parks (except NHS staff and volunteers, social and care workers, and the emergency services displaying their identification)
  • loading and business bays
  • disabled bays
  • school keep clear areas
  • footways
  • pedestrian crossings
  • bus stops
  • cycle lanes
  • obstruction of dropped kerbs
  • CCTV cameras

We will be answering parking appeals but will not be taking calls.

Due to the coronavirus outbreak, the Housing Service has had to amend its procedures to keep members of the public and staff safe. We will only be seeing people by appointment.

  • if you are homeless today and have not been in contact with us already, call 020 3821 1769 for advice about what to do and how we can help
  • if you need help with a housing problem or are at risk of becoming homeless (or have been given a notice by your landlord or a court), call 020 3821 1769
  • if we are already working with you and you need to speak to your caseworker, call them on the number they have given you. If they are not available, your call will be forwarded to another officer who will assist you. We are likely to be very busy. Unless your query is urgent (you are due to be evicted in the next 14 days, or you have found a new property), you should email your case officer and only call if you don’t hear from them in three working days.
  • if you need to submit information, use your smartphone to take pictures of the documents that you have been asked to provide. Photograph all the relevant pages/sides of your documents and include your housing application reference in the email subject line. These can be emailed to:
  • if someone has asked you to come in for an appointment, make a note of the person’s name. When you arrive, let the security guard know your name and the name of the person who has asked you to come in.

Following the Government's instructions, the Civic Centre is closed to the public until further notice. Please use our online facilities or call 020 8379 1000.

Our Registrars Office is only open for death registration appointments.

In line with official government guidance to theatres regarding coronavirus, the Millfield Theatre and Dugdale Centre will be closed until further notice. The Box Office team is in the process of transferring audiences to new dates or issuing refunds.

For more information go to Enfield Presents. For Archive Services, we are currently able to offer a limited appointment-only system with email reply local.history@enfield.gov.uk

To protect both staff and visitors to the register office, people will be seen by appointment only. Marriage and civil partnership guest numbers are restricted, and currently no new bookings are being taken. Citizenship ceremonies have been cancelled until further notice.

You should not attend Enfield Register Office if you, or someone you have been in contact with, has shown symptoms of coronavirus.

Advice and guidance for current licence holders and new applicants

Licence holders must follow all government guidance, by regularly checking GOV.UK for updates.

General guidelines on changes to our licensing service

Face to face appointments

This service is not available.

Submitting applications

All applications must be sent electronically to licensing@enfield.gov.uk. Do not send applications by post.

During this time, all applications will take longer to review and process.

You can download copies of all our applications.

Your application must be signed and include all necessary documentation. If you don't have scanned/electronic copies of documents, you can provide photographs. Images of documents must be clear and legible.

Payments must be made online, or by following the steps below:

  • open council website at www.enfield.gov.uk
  • scroll down to 'Business and licensing'
  • scroll down and click on 'Licensing fees'
  • click on 'pay all other licence fees'
  • enter existing licence number if applicable, or name of premises into the first
    box
  • enter the type of licence you are paying for into the second box

Email payment confirmation to licensing@enfield.gov.uk

Guidance for existing licence holders

Annual fees and renewals

Annual fees and renewal fees must still be paid. There are currently no exemptions to this.

If you fail to pay your annual fee (licences issued under the Licensing Act 2003 and the Gambling Act 2005) the council will suspend your licence. It will only be reinstated once the outstanding fee is paid.

If you fail to pay the renewal fee (all other licence types), the licence will expire.

Temporary Event Notices (TENs)

If you want to maintain your available number of TENs for the rest of the year, you can cancel the one/s that you can't proceed with now, or you may provide us with an alternative date, for no extra fee.

Only the event date can change, the times and activities must remain as per the original application. The proposed new date will be subject to further consultation; therefore, it cannot be assumed the rearranged date will be agreed.

There is no provision for the return of the £21 fee that you paid.

Guidance for licence holders under the Licensing Act 2003

Food takeaway and delivery services

Businesses that are permitted to remain open must follow all Government guidance. You must have arrangements to manage social distancing, for example, the queues inside and outside of the premises to ensure there is a two metre distance between customers and shop employees, at all times.

Your licence will specify if you are licensed for the supply of alcohol or the supply of late-night refreshment, for consumption on or off the premises or both. In relation to alcohol sales, you must comply with these terms.

During this emergency period, we will permit off sales of late-night refreshment, if not already stated on your licence.

Guidance for licence holders of large capacity events

Rescheduled events

You need to check the most up to date government guidance for mass gatherings at GOV.UK. With effect from 23 March 2020, the government has introduced the measure of stopping all gatherings of more than two people in public. This will be reviewed in three weeks.

If your event is due to take place in a park and you already hold a Premises Licence, email parkactivities@enfield.gov.uk to discuss the possibility of rescheduling.

If you have conditions on your licence which specify that the event will only take place on specific days or within a specific window of time, you will need to apply for a minor variation or a full variation.

Contact licensing@enfield.gov.uk if you have any of queries.

Enforcement

The Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 (the Health Protection Regulations) came into force at 1pm on 26 March 2020.

Schedule 2 of the Health Protection Regulations list the premises which are subject to closure or restrictions. It does not include those premises which are open to sell food or drink for consumption off the premises.

Officers will use their powers under Regulation 8 of the Health Protection Regulations to close non-compliant premises and prosecute those responsible.

Council officers will be undertaking checks to ensure businesses are complying with the new regulations.

Further guidance

We will continue to update this guidance as necessary. If you have an urgent specific query you can contact us by email. Due to the anticipated volume of enquiries please be aware that it may take some time to respond. All queries should be sent to licensing@enfield.gov.uk.

Following government advice to slow the spread of coronavirus, some local support services for those seeking help and support have had to change.

A number of national support services are available. For more information, see our domestic abuse page.

Currently refuges are still in operation and can be accessed via the National Domestic Abuse free helpline on 0808 2000 247. The line is open 24 hours a day. A chatbot is also available at National Domestic Abuse Helpline.

In an emergency always call 999.

Local support

  • Solace Women’s Aid - the duty phone line is currently open Monday to Friday, 9am to 6pm on 020 3795 5068. They are not currently able to carry out face-to-face visits. Those seeking support can also email advocacy.enfield@solacewomensaid.org.
  • Enfield Saheli - provides telephone advice and counselling over the phone on 020 8373 6218. They can also be contacted by emailing info@enfield-saheli.org.uk.
  • Enfield Women’s Centre - currently providing support over the phone on 020 8638 6941
  • Victim Support - independent domestic violence advisors are available in the borough. Referrals and phone calls are being accepted. Please use the contact details you have been given.

Online support

  • Women’s Aid is running an online support service which is open Monday to Friday, 10am to 12pm
  • Refuge offers lots of support for victims of domestic abuse, including online chatbots
  • Respect is an advice line to support male victims of domestic abuse. They also run a web chat on Wednesdays, Thursdays and Fridays, from 10am to 11am and 3pm to 4pm.

During the efforts to contain the coronavirus pandemic, some of Enfield Council’s youth services will have to change. However, support is still available. All children and young people have the right to live in safety, without emotional cruelty, neglect, violence, or sexual abuse.

If you need advice or support, speak with the on-call youth worker on 020 8132 2783. The phone lines are open from Monday to Friday 5pm to 8pm, and Saturday 12pm to 3pm. This service is for young people aged 11 to 19 years, or up to 25 years if SEND (special educational needs and disability).

All open access sessions are closed at this time.

Online mental health services

Kooth is an online platform for children and young people to support their emotional and mental health. Children and young people aged 11 to 19 years in Enfield can use the website to access a range of help from peer-support, information and advice, through to professional support from an accredited counsellor.

The platform is available 24/7, 365 days a year. Counsellors can be accessed via drop-in or by scheduled appointments, and are available until 10pm every day.

To register and for more information visit the Kooth website. 

Reporting abuse

If you are worried about the welfare of a child you encounter whilst volunteering, please contact Enfield Council to raise your concerns:

  • report abuse via the Children’s Multi-Agency Safeguarding Hub (MASH) on 020 8379 5555 or email childrensMASH@enfield.gov.uk. The phone lines are open Monday to Friday, 9am to 5pm.
  • outside of office hours, call 020 8379 1000
  • you can also make a referral via the Children’s Portal  
  • in an emergency, call 999

During this difficult time, Enfield Council has made many online resources available to residents, family members and friends to help meet their needs. Particularly for those during periods of self-isolation.

The MyLife Enfield resources page has information on:

  • the latest coronavirus information, available in 34 languages
  • Public Health England advice for British Sign Language users
  • how to stay connected with friends and family using technology
  • looking after your mental health
  • meals and recipes
  • and much more

If you are vulnerable, in isolation and need practical support, you can register your needs with Enfield Stands Together, the community outreach programme run by Enfield Council and Enfield Voluntary Action. All requests will be triaged in accordance with need. We will prioritise the most vulnerable, including those over the age of 70 and people extremely vulnerable to coronavirus.

You can also read guidance for people in social care and residential settings