The health and wellbeing of our residents, staff and service users is our top priority. We are dedicated to maintaining key services and will prioritise essential areas as the country deals with the coronavirus pandemic.
We will keep this page updated to provide the latest guidance and advice on service changes and closures, so your communities have all the information you need during this time. As this is an ongoing situation, please be aware that service information could change at short notice.
We are also in regular contact with colleagues at Public Health England (PHE) and central government. We will follow and share their guidance as appropriate.
Enfield stands together is a community resilience programme created by Enfield Council and Enfield Voluntary Action. The aim is to bring key local partners and organisations together, to coordinate efforts across the borough to organise volunteers and get to those who need help.
If your organisation can offer assistance or if you would like to register for help, please fill out the form on the Enfield stands together page.
We understand this is a challenging and uncertain time for businesses and we are working to develop support for our business community. The Government has set out a package of temporary measures to support businesses in response to disruption caused by COVID-19.
For a summary of the latest guidance to help businesses plan and consider their next steps, see our COVID-19: guidance for employers and businesses page.
Residents may be concerned about their financial position, and how this might be impacted by the coronavirus pandemic. If you need information, help or advice, visit our benefits page, or complete the support referral form.
Enfield Council has:
If you are unable to work due to contracting coronavirus, are self- isolating, or your working hours are reduced so reducing your income, you can make a claim for Universal Credit. View how to claim Universal Credit to see step by step information on making a claim.
When you have made a claim for Universal Credit, we will be notified. You don’t need to make a separate claim for Council Tax Support.
If Universal Credit is awarded and you find that your full housing costs (rent) aren’t being met, and you are struggling to pay the rent shortfall, you can also apply for further assistance from the council through a Discretionary Housing Payment.
If you are getting Council Tax Support and still have difficulty paying your Council Tax, you may also qualify for further support by way of a Council Tax Support Hardship payment. You can apply for this on the Enfield Council website.
If you don’t qualify for Council Tax Support:
If you don’t qualify for assistance with the payment of your rent by way of Universal Credit or Housing Benefit, we have a specialist team who can offer advice.
To rearrange your rent payments, email:
If you can’t afford the current repayment amount for your Housing Benefit overpayment, we can reduce or suspend direct earnings attachments or clawback from on-going benefit.
To rearrange your housing benefit overpayment repayments email email@example.com. Make the subject line your Council Tax account number inside pointed brackets, for example <XXXXXXXX>.
All non-essential council meetings will be cancelled until further notice. The only meetings that must take place are the Licensing Sub-Committee meetings and Planning Committee meetings, which will be managed under strict social distancing arrangements along with other necessary restrictions. View the meeting calendar.
Following careful consideration and government guidance on coronavirus, all Enfield libraries will be closed until further notice. We apologise for any inconvenience and will let you know as soon as our regular service resumes.
Meanwhile to support you during this time, we will be implementing the following:
If you're already a library member, don't forget you can access a range of online resources including newspapers and magazines – visit the digital library.
Citizens Advice Enfield will no longer host outreach services in libraries. This includes face-to-face advice for those applying to the EU Settlement Scheme. However, telephone services are being increased. You can call the Adviceline on 0300 330 1167, Monday to Friday between 10am and 4pm.
Visit our Brexit page for more information.
Your bins will be collected as scheduled. You can help by making sure the right bins are put out on the correct day. Use our online look-up tool to find your rubbish and recycling collections.
Further information about bins can be found at www.enfield.gov.uk/bins.
Since Monday 23 March 2020 we have not been enforcing in Controlled Parking Zones (CPZs) around North Middlesex Hospital and Chase Farm Hospital. This is to assist NHS staff who need to work during this serious period.
We will also not be enforcing resident permit bays in all-day CPZs, and bays or single yellow lines in CPZs which are four hours or less in length, so residents can park on yellow lines in these zones.
We will be enforcing:
We will be answering parking appeals but will not be taking calls.
Due to the coronavirus outbreak, the Housing Service has had to amend its procedures to keep members of the public and staff safe. We will only be seeing people by appointment.
Following the Government's instructions, the Civic Centre is closed to the public until further notice. Please use our online facilities or call 020 8379 1000.
Our Registrars Office is only open for death registration appointments.
In line with official government guidance to theatres regarding coronavirus, the Millfield Theatre and Dugdale Centre will be closed until further notice. The Box Office team is in the process of transferring audiences to new dates or issuing refunds.
To protect both staff and visitors to the register office, people will be seen by appointment only. Marriage and civil partnership guest numbers are restricted, and currently no new bookings are being taken. Citizenship ceremonies have been cancelled until further notice.
You should not attend Enfield Register Office if you, or someone you have been in contact with, has shown symptoms of coronavirus.
Licence holders must follow all government guidance, by regularly checking GOV.UK for updates.
This service is not available.
All applications must be sent electronically to firstname.lastname@example.org. Do not send applications by post.
During this time, all applications will take longer to review and process.
You can download copies of all our applications.
Your application must be signed and include all necessary documentation. If you don't have scanned/electronic copies of documents, you can provide photographs. Images of documents must be clear and legible.
Payments must be made online, or by following the steps below:
Email payment confirmation to email@example.com
Annual fees and renewal fees must still be paid. There are currently no exemptions to this.
If you fail to pay your annual fee (licences issued under the Licensing Act 2003 and the Gambling Act 2005) the council will suspend your licence. It will only be reinstated once the outstanding fee is paid.
If you fail to pay the renewal fee (all other licence types), the licence will expire.
If you want to maintain your available number of TENs for the rest of the year, you can cancel the one/s that you can't proceed with now, or you may provide us with an alternative date, for no extra fee.
Only the event date can change, the times and activities must remain as per the original application. The proposed new date will be subject to further consultation; therefore, it cannot be assumed the rearranged date will be agreed.
There is no provision for the return of the £21 fee that you paid.
Businesses that are permitted to remain open must follow all Government guidance. You must have arrangements to manage social distancing, for example, the queues inside and outside of the premises to ensure there is a two metre distance between customers and shop employees, at all times.
Your licence will specify if you are licensed for the supply of alcohol or the supply of late-night refreshment, for consumption on or off the premises or both. In relation to alcohol sales, you must comply with these terms.
During this emergency period, we will permit off sales of late-night refreshment, if not already stated on your licence.
You need to check the most up to date government guidance for mass gatherings at GOV.UK. With effect from 23 March 2020, the government has introduced the measure of stopping all gatherings of more than two people in public. This will be reviewed in three weeks.
If your event is due to take place in a park and you already hold a Premises Licence, email firstname.lastname@example.org to discuss the possibility of rescheduling.
If you have conditions on your licence which specify that the event will only take place on specific days or within a specific window of time, you will need to apply for a minor variation or a full variation.
Contact email@example.com if you have any of queries.
The Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 (the Health Protection Regulations) came into force at 1pm on 26 March 2020.
Schedule 2 of the Health Protection Regulations list the premises which are subject to closure or restrictions. It does not include those premises which are open to sell food or drink for consumption off the premises.
Officers will use their powers under Regulation 8 of the Health Protection Regulations to close non-compliant premises and prosecute those responsible.
Council officers will be undertaking checks to ensure businesses are complying with the new regulations.
We will continue to update this guidance as necessary. If you have an urgent specific query you can contact us by email. Due to the anticipated volume of enquiries please be aware that it may take some time to respond. All queries should be sent to firstname.lastname@example.org.
Following government advice to slow the spread of coronavirus, some local support services for those seeking help and support have had to change.
A number of national support services are available. For more information, see our domestic abuse page.
Currently refuges are still in operation and can be accessed via the National Domestic Abuse free helpline on 0808 2000 247. The line is open 24 hours a day. A chatbot is also available at National Domestic Abuse Helpline.
In an emergency always call 999.
During the efforts to contain the coronavirus pandemic, some of Enfield Council’s youth services will have to change. However, support is still available. All children and young people have the right to live in safety, without emotional cruelty, neglect, violence, or sexual abuse.
If you need advice or support, speak with the on-call youth worker on 020 8132 2783. The phone lines are open from Monday to Friday 5pm to 8pm, and Saturday 12pm to 3pm. This service is for young people aged 11 to 19 years, or up to 25 years if SEND (special educational needs and disability).
All open access sessions are closed at this time.
Kooth is an online platform for children and young people to support their emotional and mental health. Children and young people aged 11 to 19 years in Enfield can use the website to access a range of help from peer-support, information and advice, through to professional support from an accredited counsellor.
The platform is available 24/7, 365 days a year. Counsellors can be accessed via drop-in or by scheduled appointments, and are available until 10pm every day.
To register and for more information visit the Kooth website.
If you are worried about the welfare of a child you encounter whilst volunteering, please contact Enfield Council to raise your concerns:
During this difficult time, Enfield Council has made many online resources available to residents, family members and friends to help meet their needs. Particularly for those during periods of self-isolation.
The MyLife Enfield resources page has information on:
If you are vulnerable, in isolation and need practical support, you can register your needs with Enfield Stands Together, the community outreach programme run by Enfield Council and Enfield Voluntary Action. All requests will be triaged in accordance with need. We will prioritise the most vulnerable, including those over the age of 70 and people extremely vulnerable to coronavirus.
You can also read guidance for people in social care and residential settings.