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Enfield's response to coronavirus (COVID-19)

The health and wellbeing of our residents, staff and service users is our top priority.

We will keep this page updated to provide the latest guidance on service changes, so your communities have all the information you need during this time. As this is an ongoing situation, please be aware that service information could change at short notice.

For the latest advice and information about coronavirus, as well as guidance on how to get a test, visit the NHS website.

We are also in regular contact with colleagues at Public Health England (PHE) and central government. We will follow and share their guidance as appropriate.

Enfield Council and its partners came together to support the community, through Enfield Stands Together, during the lockdown restrictions issued due to the COVID-19 crisis.

Thankfully the number of people with the virus, and so the risk to you, is coming down. As lockdown restrictions are being eased and those shielding no longer have to, it will be easier for you to see family and friends and also go out to get essential items, such as shopping or your medication.

If you still need support, there are several organisations which may be able to help. For more information, see our Enfield stands together page.

We understand this is a challenging and uncertain time for businesses and we are working to develop support for our business community. The government has set out a package of temporary measures to support businesses in response to disruption caused by COVID-19.

For a summary of the latest guidance to help businesses plan and consider their next steps, see COVID-19: guidance for employers and businesses.

Access to allotments during the coronavirus crisis

We want to keep allotments open for as long as we can but need your support.

Allotments are currently open to support your health and wellbeing, so we are providing the following guidance to help prevent the spread of coronavirus:

  • No social gatherings, such as meeting up with friends
  • Keep your visit to the allotment as short as possible
  • Use hand sanitiser before opening and closing any gate locks
  • Do not share tools
  • Do not wash your hands in water tanks
  • Keep a distance of at least one metre from other people

For more guidance, visit The National Allotment Society.

Following guidance from the government, the following cemeteries have reopened:

  • Edmonton Cemetery
  • Lavender Hill Cemetery
  • Strayfield Road Cemetery
  • Southgate Cemetery
  • Hertford Road Cemetery

Social distancing measures must still be respected, but individuals will now be able to make private visits to the resting places of their loved ones. From Saturday 20 June, vehicles and pedestrians will be allowed to enter all cemeteries during opening hours, including Lavender Hill Cemetery. The service entrance at Strayfield Road, which had been temporarily opened to pedestrians, will now be closed.

Enfield Council cemeteries are still operational for funerals. For funeral services at the graveside, families are limited to ten mourners and are asked to keep the services as short as possible, in line with government guidelines on social distancing.

Cemeteries must not be used for recreational activities, or to congregate with other people, other than at funerals where attendance is limited to ten people as stated above.

Memorial work will not be possible during this time except where it is required for a burial.

We are constantly reviewing the situation and, if needed, will make further changes to these restrictions. Information to help bereaved families, friends or next of kin make important decisions can be found at GOV.UK.

You can find more information at enfield.gov.uk/bereavement. You can also email cemeteries@enfield.gov.uk, or call our office on 020 8379 3767.

Following government guidance, the Civic Centre is closed to the public until further notice. Please use our online services or call 020 8379 1000.

Use Live Chat

You can also speak to the Customer Services team, Monday to Friday, 9am to 5pm, using Live Chat. Click on the blue speech bubble towards the bottom of this page to begin. (The service may be temporarily unavailable at busy times.)

Paying council bills

If you usually come to the Civic Centre to make payments to us, the easiest way to now make a payment is online or by direct debit.

PayPoint

Alternatively, we have introduced PayPoint - a new convenient way for you to pay your council bills at your local PayPoint retailer.

There are many PayPoint retailers across the borough. You just need to look for the PayPoint sign outside. Give your bill, that contains a unique barcode, to the shop assistant with your payment. The payment will be processed to your Enfield account and you will be given a receipt.

PayPoint can be used to pay:

  • Council Tax
  • housing rent
  • business rates
  • leaseholder service charges
  • Housing Benefit overpayments
  • invoices to pay for a council service or charge

If you’re experiencing financial hardship or homelessness, please look on our website for further assistance and advice. You can also call the housing advice line on 020 3821 1769.

We are still accepting complaints and Freedom of Information requests, which we will continue to acknowledge within the published timescales of three days.

Please be aware that many of our services are operating with reduced staffing levels and there may be delays in a response being sent to you. We will continue to monitor all requests and make sure any urgent issues are directed to the most appropriate team as required.

View the guidance below from the ombudsman about making a referral to the Local Government and Housing Ombudsman.

Local Government and Social Care Ombudsman

The Local Government and Social Care Ombudsman is now able to accept new complaints.

The Ombudsman looks at individual complaints about councils and some other organisations providing local public services. It also investigates complaints about all adult social care providers (including care homes and home care agencies) for people who self-fund their care.

You can contact them at Local Government and Social Care Ombudsman or by calling 0300 061 0614, Monday to Friday from 10am to 4pm (except bank holidays).

Housing Ombudsman

This service is operating as normal, within current government restrictions. Visit Housing Ombudsman Service for the latest advice and guidance.

Enfield Environmental Health officers are helping Public Health England to undertake contact tracing for local residents.

If you've received a phone call, text message or email about contact tracing and need to speak to Environmental Health, you can:

Please do not use the above email address or phone number if you're trying to book a COVID-19 test.

For information about Enfield testing sites, see test and trace.

NHS COVID-19 app

The NHS COVID-19 app is available to download. The app has several tools to protect people including:

  • contact tracing
  • checking into venues through an in-built QR code scanner
  • risk alerts by postcode
  • symptom checker
  • test booking

Importantly, the app alerts people at risk of coronavirus, asking them to isolate before they potentially pass the virus on to others. The more people who use the app and self-isolate when alerted, the more chance we have to stop infection rates from rising.

You can download the app using your smart phone or device either from the Google Play Store or the Apple App Store.

You can find out more information at NHS COVID-19.

Some council meetings can now take place remotely. A link will be made available in advance of meetings that can be hosted online. Check the monthly calendar of meetings for the Microsoft Teams links, which are usually made available a week in advance.

During the COVID-19 crisis, cycling can offer a reliable transport alternative for key workers who need to carry out their duties, whilst helping them keep a safe physical distance from others.

Enfield Council, in conjunction with Cycle Confident, have launched a new Fix and Ride service to help key workers cycle to work. Dr Bike mechanics will come to your home, free of charge, to check and make minor repairs to your bike and provide advice on safe cycling and route planning.

Cycle Confident have developed ways to keep customers and staff safe while providing this service. Their mechanics will wash their hands on arrival, wipe down handlebars and saddle with disinfectant and wear gloves whilst working on the bike. They will always maintain a two-metre distance.

The walking and cycling charity Sustrans has launched an online map helping key workers find free and discounted bicycles, equipment and schemes in their local area. It also shows bike stores that remain open. For more information, visit  Sustrans.

Please revisit this page, as more opportunities for active travel from Enfield Council will be coming soon.

Following government advice to slow the spread of coronavirus, some local support services for those seeking help and support have had to change.

A number of national support services are available. For more information, see our domestic abuse page.

Currently refuges are still in operation and can be accessed via the National Domestic Abuse free helpline on 0808 2000 247. The line is open 24 hours a day. A chatbot is also available at National Domestic Abuse Helpline.

In an emergency always call 999. If you are unable to speak to the operator, press 55 when they answer to signal that you need help. A police officer will be sent to assist you.

Local support

  • Enfield Council and its partners have set up a dedicated Domestic Abuse Hub, to help tackle increasing numbers of cases caused by the COVID-19 lockdown. Support and advice are available from specialist officers. Call the freephone helpline on 0800 923 9009.
  • Solace Women’s Aid - the duty phone line is currently open Monday to Friday, 9am to 6pm on 020 3795 5068. They are not currently able to carry out face-to-face visits. Those seeking support can also email advocacy.enfield@solacewomensaid.org.
  • Enfield Saheli - provides telephone advice and counselling over the phone on 020 8373 6218. They can also be contacted by emailing info@enfield-saheli.org.uk.
  • Enfield Women’s Centre - currently providing support over the phone on 020 8638 6941
  • Victim Support - independent domestic violence advisors are available in the borough. Referrals and phone calls are being accepted. Please call on 0808 168 9111.

Online support

  • Women’s Aid is running an online support service which is open Monday to Friday, 10am to 12pm
  • Refuge offers lots of support for victims of domestic abuse, including online chatbots
  • Respect is an advice line to support male victims of domestic abuse. They also run a web chat on Wednesdays, Thursdays and Fridays, from 10am to 11am and 3pm to 4pm.

Following latest guidance from central government, Enfield Council has begun to open some venues and is welcoming back members of the public. However, strict social distancing guidelines are in place, as well as other measures to keep staff and visitors safe.

The Dugdale Centre

  • All visitors must wear a face covering at all times and sanitise their hands on entry
  • The café will have a limited number of seats indoors - it will operate table service-only for people wanting to eat and drink inside
  • All customers must be prepared to leave their contact details for track and trace purposes
  • The café will only be accepting card payments
  • The art gallery reopens on 8 July - for information about exhibitions in the gallery, visit Dugdale Centre
  • From 14 July, the museum exhibition will be accessible on the first floor
  • For archive services, we are currently able to offer a limited appointment-only system - to contact us, email local.history@enfield.gov.uk

Forty Hall and gift shop

  • All visitors must wear a face covering at all times and sanitise their hands upon entry
  • We will only be accepting card payments in the gift shop
  • Only two customers will be allowed in the gift shop at any one time
  • Tours of the hall have restarted, but must be booked online
  • To manage numbers and ensure social distancing, you may be asked to wait outside before entry. You should keep to staff advice and be respectful of each other's personal space.

Salisbury House and Green Towers

  • Salisbury House and Green Towers are now available again for the community to hire
  • All hirers must provide a method statement of how they will operate within the guidelines of social distancing and hygiene. You must follow the house-rules of the venue of mask wearing, hand washing and hand sanitising.
  • You must also provide a register of attendance with contact details for track and trace purposes

There is a one-way system in operation at all venues.

Millfield House and Theatre remain closed.

For further information on all these venues, visit Enfield Presents.

As lockdown restrictions change, Enfield Council has been making extensive preparations to make sure the possibility of COVID-19 outbreaks are minimised.

If outbreaks do happen, we have robust plans in place to protect residents and businesses and make sure people who need help receive it quickly. You can find out more about our emergency planning arrangements and read our Local Outbreak Control Plan.

Following the government's statement on 22 September 2020, further restrictions have been introduced to help slow the spread of coronavirus.

There is not a general instruction to stay at home and there is not a return to the full lockdown seen in March 2020. Businesses can stay open in a COVID-compliant way.

For the latest government guidance, visit GOV.UK.

Enjoy Enfield safely logo

European Union ERDF and HM Government logos

There are several precautions that everyone can take while out and about:

  • Where possible, keep your distance from people outside of your household. The risk of infection increases the closer you are to another person with the virus, and the amount of time you spend in close contact with them.
  • You must not meet in groups of more than six when meeting with people outside of your household.
  • Consider cycling, scooting or walking. If you must use public transport, avoid peak travel times and wear a face covering.
  • It is compulsory for both customers and those working in retail to wear a face covering. This includes staff and customers in indoor hospitality, except when seated at a table to eat or drink. All users of taxis or private hire vehicles should wear face coverings too. The new rule doesn't apply to children under the age of eleven, and those with certain disabilities. You should also wear a face covering in enclosed public spaces where social distancing isn't possible. The penalty for failing to wear a mask or breaking the rule of six is now £200 for a first offence.
  • When in shops or public places, you may be asked to follow a certain route or use different entrances and exits to what you are used to, to help ensure social distancing. There may also be restrictions on the number of people allowed in a shop at one time. Please try and be mindful and follow these instructions.
  • From Thursday 24 September all pubs, bars and restaurants must operate table-service only, except for takeaways. All hospitality venues must close at 10pm. 
  • You will be asked to scan a QR code with your smartphone or to leave your contact details when visiting certain venues such as restaurants, pubs, community centres or places of worship. This is to help contact tracing and to let you know if you have been near someone who has tested positive for coronavirus.
  • Wash your hands often and particularly when returning home and before and after handling food. Outside of your home, you can use a hand sanitiser especially as you enter a building and after you have had contact with surfaces. Avoid touching your face.
  • Wash your clothes regularly. There is some evidence that the virus can stay on fabrics for a few days.
  • If you have any of the main symptoms of COVID-19, you should not leave your home. These are:
    • a high temperature
    • a new, continuous cough
    • loss or change to your sense of smell or taste

If you're an Enfield business, visit our COVID-19: guidance for employers and businesses page, where you can read about the support Enfield Council is offering to help keep your premises safe and operating successfully.

Reopening High Streets Safely Fund

Enfield Council will give you our full support to enable you to open safely, to take care of your staff and customers, and begin on your road to recovery. This work is supported by the Reopening High Streets Safely Fund, established through a grant from the European Regional Development Fund (EDRF). It’s important that we all follow the government guidelines to limit the spread of coronavirus and save lives. If your business is open, it is a legal obligation to put in place precautions to reduce risks to your employees and the public.

Citizens Advice Enfield will no longer host outreach services in libraries. This includes face-to-face advice for those applying to the EU Settlement Scheme. However, telephone services are being increased. You can call the Adviceline on 0300 330 1167, Monday to Friday between 10am and 4pm.

Visit our Brexit page for more information.

COVID-19 has caused many residents immediate financial hardship, due to loss of employment or changes to income. This could leave you with no income and affect your ability to pay Council Tax, rent, mortgage and other household bills. Please check our advice and information page to help you during this difficult time.

If after reading this you're still unsure what to do and need further help, you can complete our financial support referral form. Our Welfare Advice and Debt Support team will then contact you to help.

If you're in crisis now and can't afford food or essential items, or need help completing the financial support referral form, ring 020 8379 1000.

Residents may be at risk of online, door-to-door or telephone scams.

Trading Standards has received reports of COVID-19 scams from unscrupulous people and traders, who are taking advantage of the current unusual situation our society is facing. This includes:

  • coronavirus-themed unsolicited text and emails
  • door-to-door coronavirus testers
  • driveway disinfecting services
  • fake HMRC texts and emails
  • fake COVID-19 testing kits
  • fake coronavirus websites
  • traders who sell personal protective equipment and sanitisers that never arrive
  • unsafe vitamins and other medicines

You are urged to be extra vigilant and never respond to messages that ask for your personal or financial details.

For support and to safeguard against scams:

  • Call Action Fraud on 0300 123 2040 or report incidents on the Action Fraud website 
  • If you need advice, call the Citizens Advice consumer helpline on 0800 223 113
  • To learn more about different types of scams and how to protect yourself and others, visit Friends Against Scams and complete the free online training
  • Your bank or the police will never ask for your bank details over the phone. If you think you have been scammed, contact your bank directly as soon as possible.
  • Read the Metropolitan Police’s latest edition of Little Book of Big Scams (PDF), which explains a wide variety of frauds, provides tips on how to avoid them and advice on getting help
  • Call 101 to report non-emergency incidents to your local police, or 999 if a crime is in progress or someone is in immediate danger

During this difficult time, Enfield Council has made many online resources available to residents, family members and friends to help meet their needs. Particularly for those during periods of self-isolation.

The MyLife Enfield resources page has information on:

  • the latest coronavirus information, available in 34 languages
  • Public Health England advice for British Sign Language users
  • how to stay connected with friends and family using technology
  • looking after your mental health
  • meals and recipes
  • and much more

Information is also available in an easy to read format.

If you are vulnerable, in isolation and need practical support, you can register your needs with Enfield Stands Together, the community outreach programme run by Enfield Council and Enfield Voluntary Action. All requests will be triaged in accordance with need. We will prioritise the most vulnerable, including those over the age of 70 and people extremely vulnerable to coronavirus.

You can also read guidance for people in social care and residential settings

Due to the coronavirus outbreak, the Housing Service has amended its procedures to keep members of the public and staff safe. We will only be seeing people by appointment.

  • If you're homeless today and have not been in contact with us already, call 020 3821 1769 for advice about what to do and how we can help
  • If you need help with a housing problem or are at risk of becoming homeless (or have been given a notice by your landlord or a court), call 020 3821 1769
  • If we are already working with you and you need to speak to your caseworker, call them on the number they have given you. If they are not available, your call will be forwarded to another officer who will assist you. We are likely to be very busy. Unless your query is urgent (you're due to be evicted in the next 14 days, or you have found a new property), you should email your case officer and only call if you don't hear from them in three working days.
  • If you need to submit information, use your smartphone to take pictures of the documents that you have been asked to provide. Photograph all the relevant pages/sides of your documents and include your housing application reference in the email subject line. These can be emailed to:
  • If someone has asked you to come in for an appointment, make a note of the person's name. When you arrive, let the security guard know your name and the name of the person who has asked you to come in.
  • If a change to your income has affected your ability to pay Council Tax, rent, mortgage and other household bills, check our advice and information page to help you during this difficult time. If after reading this you're still unsure what to do and need further help, you can complete our financial support referral form. Our Welfare Advice and Debt Support team will then contact you to help.
  • If you're in crisis now and can't afford food or essential items, or need help completing the financial support referral form, ring 020 3821 1966.

Enfield Council is committed to supporting the local community during these troubling times. Many businesses may have been forced to make the difficult decision to let people go, due to economic pressures amid the coronavirus pandemic.

At the same time, Enfield Council will from time to time have short-term vacancies due to employees self-isolating, recovering from sickness or looking after loved ones.

To help fill these staff shortages we will be making temporary employment opportunities within Enfield Council available to unemployed people.

We are working in partnership with Matrix/CDL and Independence & Well Being Enfield to help people find relevant jobs.

We are currently looking for candidates in the following areas:

  • Care work
  • Parks and cemeteries

For care worker roles, please apply directly to Independence & Well Being.

This list is updated on a regular basis and more roles are expected to become available. Please email a copy of your CV and confirm which of the above roles you are interested in to Matrix/CDL: payroll@client-directs.com. By registering your interest, you are agreeing to your details being kept on Matrix/CDL's database. You will only be contacted if an appropriate position has been matched to your skills.

You can also visit Matrix temporary jobs where you will be able to view more information about these roles as well as other temporary work opportunities at Enfield Council. Start your search by entering your postcode. Please return to this page periodically to check on further vacancies at Enfield Council.

Given the current situation the council is not able to receive calls about these roles so please apply online.

Matrix logo
Enfield Council logo

We will be gradually reopening libraries from 13 July, in line with government guidance following closures due to the coronavirus lockdown.

The library team is working hard to reopen safely, as we know how important our services and spaces are to you and the whole community.

Our main priority is the safety of staff and customers. This means these libraries will operate differently, with social distancing measures strictly enforced and some services not available. There will also be limited capacity in our buildings and additional cleaning measures in place.

When visiting the library, you must now wear a face covering and provide your details for test and trace purposes.

Due to the current restrictions, libraries can't be used for recreational or social use.

To support you during this time, we have implemented the following:

  • The return date for all items currently out on loan will be extended to 1 October 2020
  • Any library card due to expire will be extended until 15 October 2020
  • Any fines for overdue items will be cancelled until 1 October 2020
  • You can become a new member and access a full range of online resources and eBooks without having to physically visit a library until 1 October 2020

Services available

Edmonton Green, Enfield Town, Ordnance Unity Centre and Palmers Green libraries are now open Monday to Friday, 9am to 5pm (ground floor or first only) and offer the following services:

  • Click and Collect library services (reserve items online, by phone or in-person)
  • Return of library items
  • Library computers (one-hour session per person)
  • Help for customers needing additional support to access council services

Additional new services available:

  • Grab and go – 30-minute book browsing sessions. Appointments can be booked in advance by phone or in person.
  • Children's area – one-hour appointment for family-bubble browsing and PC use. This is limited to a maximum of five people from the same family. You can make appointments on the phone or in person.

To book an appointment by phone, call:

  • Edmonton Green Library on 020 8379 2610
  • Enfield Town Library on 020 8379 8341
  • Ordnance Unity Centre Library on 020 8379 2688
  • Palmers Green Library on 020 8379 2711

The coronavirus pandemic is going to affect daily life for all children and young people. The situation may be especially difficult for some, depending on their age, and how they can understand information and cope with stress.

During this time, it’s also important that parents, carers and guardians look after themselves both physically and mentally. Particularly as government guidance recommends staying home to limit the spread of the virus.

We have collated the latest advice to help you talk to your children about what is happening, and to support them. Guidance is available for younger children and those who are secondary school age. There are also resources for parents and guardians working from home, information on wellbeing support and a step-by-step guide detailing what to do if your child is unwell or injured.

For the latest general advice on coronavirus (COVID-19), including information in various languages, braille and other formats, visit MyLife Enfield.

Controlled parking zones (CPZs)

NHS and health and social care staff, and NHS COVID-19 volunteers (critical care workers) will continue to receive free parking in CPZs when displaying their identification.

South Edmonton (Tottenham Hotspur Stadium) controlled parking zone

There will be no enforcement of South Edmonton (Tottenham Hotspur Stadium) CPZ when football matches are played behind closed doors at the stadium.

Disabled Blue Badges

Enforcement won't take place to those displaying a Disabled Blue Badge that has an expiry date 1 January 2020 onwards. This relaxation of enforcement against expired Blue Badges should continue initially until 31 October 2020.

Taxi Card Scheme

Taxi Card Scheme members can use the Taxi Card service for the collection of groceries and medicines, by a driver or a person nominated by the Taxi Card member, without travelling themselves until 31 December 2020.

For information on the use of face coverings and travel, visit GOV.UK and Transport for London.

There are now a limited number of things you can do in parks and open spaces in Enfield.

These include:

  • spending time outdoors in groups of up to six people from different households while following social distancing guidelines
  • exercise outdoors as often as you wish

Enjoy Enfield safely logo

European Union ERDF and HM Government logos

Enfield Council has taken the following action in response to the latest government guidelines:

  • Car parks in parks and open spaces are open
  • Tennis and basketball courts are available for use
  • Angling is permitted at Grovelands Park, Trent Park and Forty Hall Park, although overnight fishing is not permitted
  • Park benches are available for use, in line with social distancing rules
  • Whitewebbs golf course is open with strict safety measures. You should follow any guidance you are given
  • Playgrounds are open. Families using the playgrounds are asked to maintain social distancing, to wash and sanitize hands regularly, and if they are busy to return at a later time.
  • All public toilets in parks are available to use. You should note that, to enable us to reopen toilets safely, opening hours will be reduced during peak times.

Some fitness classes or activities may take place in parks and open spaces with limited numbers of people. If you want to host a group class, contact the Parks team by emailing parkactivities@enfield.gov.uk for the latest advice and requirements.

We urge everyone to continue to respect the social distancing guidelines that stay in place. You should observe the advice given on signs or banners, or instructions from council staff. We will change these arrangements if people fail to observe these restrictions and put the health and wellbeing of others at risk.

If you're showing coronavirus symptoms, or if you or any of your household are self-isolating, you should stay at home. This is critical to staying safe and saving lives.

Reopening High Streets Safely Fund

Enfield Council will give you our full support to enable you to open safely, to take care of your staff and customers, and begin on your road to recovery. This work is supported by the Reopening High Streets Safely Fund, established through a grant from the European Regional Development Fund (EDRF). It’s important that we all follow the government guidelines to limit the spread of coronavirusvand save lives. If your business is open, you must put in place precautions to reduce risks to your employees and the public.

We are following government advice and will be continuing to provide the best planning service we can during the COVID-19 emergency. We recognise that by keeping the planning system functioning we can play an important role in supporting the local economy.

Planning applications

By working remotely, we can process and consult on existing and new planning applications, and issue decisions using our existing delegated powers. You can submit an application on our planning applications page.

For applications that would normally be reported to Planning Committee, we are exploring how best to hold these meetings virtually, so that they can continue to be determined.

Commenting on planning applications

Currently, you need to submit your comments through our website. Instructions on how to do so can be found on our consultation letters page.

Pre-application

We are continuing to provide our full pre-application service, including our Strategic and Major Applications meeting and Design Review Panel meetings remotely.

Residents can still also make an appointment to discuss their proposals by telephone with the duty planning officer, by emailing planning.support@enfield.gov.uk.

Enfield Register Office

In line with government advice, the Enfield Register Office has reopened for birth registrations, notice of marriage appointments, and marriage and civil partnership ceremonies. You must not attend the Register Office unless you have a pre-booked appointment.

Please follow instructions when you're inside the building and be mindful of social distancing and hygiene measures at all times. From 8 August 2020, it is mandatory for you to wear a face covering when entering the building.

Ceremonies

Ceremonies of marriage and civil partnership formations can now take place.

We are accepting new bookings for ceremonies of marriage and civil partnership formations. We are experiencing a high volume of calls, so please bear with us during this time.

For all existing bookings up to 31 October 2020, we will contact customers in priority date order.

For ceremonies at the Admiral's Suite, the maximum attendance is eight people until further notice. This includes the couple, two witnesses and any other person, such as a translator or photographer. All guests will need to wear a face covering but the couple are not required to do so.

At community venues and approved venues, up to 15 people can attend the ceremony. This includes the couple, two registrars, two witnesses and any staff, such as photographers. Couples will need to contact their venue to find out how many the venue can accommodate, while observing social distancing.

Receptions are not currently allowed to take place.

Birth registrations

We are now offering appointments to register babies.

We are currently experiencing high levels of demand. Appointment availability is updated regularly on our online system, so if there are no appointments available, please don't call or email us, you should continue to check the booking system.

See more information on how to register a birth.

Notice of marriage and civil partnership

We are now offering notice appointments for all couples who have ceremonies booked and due to take place before 1 January 2021, and who need to give notice so their ceremony can proceed.

See information on how to give notice of marriage or civil partnership.

Death registrations

Death and stillbirth registrations are available over the telephone, so there is no need for you to travel to the office for registration.

You can book an appointment online.

Keep up-to-date

You should check our website before calling or emailing us about registrations. We will continue to update this page when new information is available.

Bin collections

Your bins will be collected as scheduled. You can help by making sure the right bins are put out on the correct day. See our rubbish and recycling collections page to use our online collection look-up tool, or find more information about bins.

Barrowell Green Recycling Centre

Barrowell Green Recycling Centre is now open Monday to Sunday, 10am to 6pm. Admission to the centre is by appointment only. For more information, see our places you can recycle page.

Unfortunately, the Revive reuse shop will not be open to the public for the foreseeable future.

Book a test if you have at least one of the most common COVID-19 symptoms

The main symptoms are:

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste

If you have any coronavirus symptoms you must isolate immediately for 10 days. Don’t wait for a test or a test result before doing so.

If you're identified as a contact of a positive case, you must isolate for the full 14 days (even if for some reason you got a negative test during that period).

If you test positive for COVID-19 or are contacted by NHS Test and Trace, it is a legal requirement to self-isolate. Failure to comply with these requirements, including employers who don't allow employees to self-isolate, may result in a fine of at least £1,000 and up to £10,000 for a repeated or serious offence. Full guidance on self-isolation is available on GOV.UK.

If you don’t have symptoms, don’t get a test

If you don’t have coronavirus symptoms and have not been advised to take a test by a doctor, a public health professional or your local council, you should not book a test.

Do not use this service to get a test in order to travel to another country – you should pay for a private test.

We all need to play our part to protect the NHS Test and Trace service for those who really need it.

For official testing guidance and to book an appointment, visit the self-referral booking portal at GOV.UK.

Testing sites

In Enfield there are several sites where you can get a COVID-19 test:

Lee Valley Athletics Park, N9 0AR

Lee Valley is a fixed testing centre and is drive-in only. Testing is available every day by appointment only.

Edmonton Green (North car park), N9 0SN

Edmonton Green is a mobile testing location. Testing is available on various days throughout the week. Appointments are available between 10:30am and 3:30pm on the testing dates. Testing is by appointment only for walk-in or drive-in.

Lodge Drive Car Park, Palmers Green, N13 5UB

Lodge Drive is a mobile testing location. Testing is available on various days throughout the week. Appointments are available between 10:30am to 3:30pm on the testing dates. Testing is by appointment only for walk-in or drive-in.

Raynham Road Car Park, Edmonton, N18 2SJ

Raynham Road is a mobile testing location. Testing is available on various days throughout the week. Appointments are available between 8am and 8pm on the testing dates. Testing is by appointment only for walk-in or drive-in.

Important information to note:

  • The booking portal can become very busy and there is very high demand for tests. If you don't have coronavirus symptoms, you should not be booking a test.
  • Bookings will only become available after 8pm the night before the day you want to visit. Trying to book before this time may result in your closest test centre not being displayed.
  • Testing centres operate by appointment only. One appointment is required per person, for example if there are four people in one car that want to be tested, four appointments must be booked.
  • If you don’t have an appointment you are likely to be turned away and told to make an appointment online.
  • Appointments are for drive-in and walk-in. When booking a walk-in appointment, you will still be prompted to enter a car registration. Please select ‘unknown’ to proceed with your booking.

NHS COVID-19 app

The NHS COVID-19 app is available to download. The app has several tools to protect people including:

  • contact tracing
  • checking into venues through an in-built QR code scanner
  • risk alerts by postcode
  • symptom checker
  • test booking

Importantly, the app alerts people at risk of coronavirus, asking them to isolate before they potentially pass the virus on to others. The more people who use the app and self-isolate when alerted, the more chance we have to stop infection rates from rising.

You can download the app using your smart phone or device either from the Google Play Store or the Apple App Store.

You can find out more information at NHS COVID-19.

During the efforts to contain the coronavirus pandemic, some of Enfield Council’s youth services will have to change. However, support is still available. All children and young people have the right to live in safety, without emotional cruelty, neglect, violence, or sexual abuse.

If you need advice or support, speak with the on-call youth worker on 020 8132 2783. The phone lines are open from Monday to Friday 5pm to 8pm, and Saturday 12pm to 3pm. This service is for young people aged 11 to 19 years, or up to 25 years if SEND (special educational needs and disability).

All open access sessions are closed at this time.

Online mental health services

Kooth is an online platform for children and young people to support their emotional and mental health. Children and young people aged 11 to 19 years in Enfield can use the website to access a range of help from peer-support, information and advice, through to professional support from an accredited counsellor.

The platform is available 24/7, 365 days a year. Counsellors can be accessed via drop-in or by scheduled appointments, and are available until 10pm every day.

To register and for more information visit Kooth

Reporting abuse

If you are worried about the welfare of a child you encounter whilst volunteering, please contact Enfield Council to raise your concerns:

  • Report abuse via the Children’s Multi-Agency Safeguarding Hub (MASH) on 020 8379 5555 or email childrensMASH@enfield.gov.uk. The phone lines are open Monday to Friday, 9am to 5pm.
  • Outside of office hours, call 020 8379 1000
  • You can also make a referral via the Children’s Portal  
  • In an emergency, call 999