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Enfield's response to coronavirus (COVID-19)

The health and wellbeing of our residents, staff and service users is our top priority. We are dedicated to maintaining key services and will prioritise essential areas as the country deals with the coronavirus pandemic.

We will keep this page updated to provide the latest guidance and advice on service changes and closures, so your communities have all the information you need during this time. As this is an ongoing situation, please be aware that service information could change at short notice.

We are also in regular contact with colleagues at Public Health England (PHE) and central government. We will follow and share their guidance as appropriate.

Enfield stands together is a community resilience programme created by Enfield Council and Enfield Voluntary Action. The aim is to bring key local partners and organisations together, to coordinate efforts across the borough to organise volunteers and get to those who need help.

If your organisation can offer assistance or you would like to register for help, please fill out the form on the Enfield stands together page.

We understand this is a challenging and uncertain time for businesses and we are working to develop support for our business community. The government has set out a package of temporary measures to support businesses in response to disruption caused by COVID-19.

For a summary of the latest guidance to help businesses plan and consider their next steps, see COVID-19: guidance for employers and businesses.

Access to allotments during the coronavirus crisis

We want to keep allotments open for as long as we can but need your support.

Allotments are currently open to support your health and wellbeing, so we are providing the following guidance to help prevent the spread of coronavirus:

  • No social gatherings, such as meeting up with friends
  • Keep your visit to the allotment as short as possible
  • Use hand sanitiser before opening and closing any gate locks
  • Do not share tools
  • Do not wash your hands in water tanks
  • Keep a distance of at least 2.5 metres from other people

For more guidance, visit The National Allotment Society.

Following guidance from the government, the following cemeteries have reopened:

  • Edmonton Cemetery
  • Lavender Hill Cemetery
  • Strayfield Road Cemetery
  • Southgate Cemetery
  • Hertford Road Cemetery

Social distancing measures must still be respected, but individuals will now be able to make private visits to the resting places of their loved ones. From Saturday 20 June, vehicles and pedestrians will be allowed to enter all cemeteries during opening hours, including Lavender Hill Cemetery. The service entrance at Strayfield Road, which had been temporarily opened to pedestrians, will now be closed.

Enfield Council cemeteries are still operational for funerals. For funeral services at the graveside, families are limited to ten mourners and are asked to keep the services as short as possible, in line with government guidelines on social distancing.

Cemeteries must not be used for recreational activities, or to congregate with other people, other than at funerals where attendance is limited to ten people as stated above.

Memorial work will not be possible during this time except where it is required for a burial.

We are constantly reviewing the situation and, if needed, will make further changes to these restrictions. Information to help bereaved families, friends or next of kin make important decisions can be found at GOV.UK.

You can find more information at enfield.gov.uk/bereavement. You can also email cemeteries@enfield.gov.uk, or call our office on 020 8379 3767.

Following the government's instructions, the Civic Centre is closed to the public until further notice. Please use our online facilities or call 020 8379 1000.

You can also speak to the Customer Services team, Monday to Friday, 9am to 5pm, using the Live Chat function. Click on the blue speech bubble towards the bottom of this page to begin. (The service may be temporarily unavailable at busy times.)

We are still accepting complaints and Freedom of Information requests, which we will continue to acknowledge within the published timescales of three days.

Please be aware that many of our services are operating with reduced staffing levels and there may be delays in a response being sent to you. We will continue to monitor all requests and make sure any urgent issues are directed to the most appropriate team as required.

View the guidance below from the ombudsman about making a referral to the Local Government and Housing Ombudsman.

Local Government and Social Care Ombudsman

In line with government guidance, the Local Government and Social Care Ombudsman is not currently accepting new complaints. They will accept complaints again when the situation improves and government guidance changes. You can find the most up-to-date information at Local Government and Social Care Ombudsman, or by calling 0300 061 0614 and listening to the recorded message.

Housing Ombudsman

This service is operating as normal, within current government restrictions. Visit Housing Ombudsman Service for the latest advice and guidance.

All non-essential council meetings will be cancelled until further notice. The only meetings that must take place are the Licensing Sub-Committee meetings and Planning Committee meetings, which will be managed under strict social distancing arrangements along with other necessary restrictions.

View the meeting calendar.

During the COVID-19 crisis, cycling can offer a reliable transport alternative for key workers who need to carry out their duties, whilst helping them keep a safe physical distance from others.

Enfield Council, in conjunction with Cycle Confident, have launched a new Fix and Ride service to help key workers cycle to work. Dr Bike mechanics will come to your home, free of charge, to check and make minor repairs to your bike and provide advice on safe cycling and route planning.

Cycle Confident have developed ways to keep customers and staff safe while providing this service. Their mechanics will wash their hands on arrival, wipe down handlebars and saddle with disinfectant and wear gloves whilst working on the bike. They will always maintain a two-metre distance.

The walking and cycling charity Sustrans has launched an online map helping key workers find free and discounted bicycles, equipment and schemes in their local area. It also shows bike stores that remain open. For more information, visit  Sustrans.

Please revisit this page, as more opportunities for active travel from Enfield Council will be coming soon.

Following government advice to slow the spread of coronavirus, some local support services for those seeking help and support have had to change.

A number of national support services are available. For more information, see our domestic abuse page.

Currently refuges are still in operation and can be accessed via the National Domestic Abuse free helpline on 0808 2000 247. The line is open 24 hours a day. A chatbot is also available at National Domestic Abuse Helpline.

In an emergency always call 999. If you are unable to speak to the operator, press 55 when they answer to signal that you need help. A police officer will be sent to assist you.

Local support

  • Enfield Council and its partners have set up a dedicated Domestic Abuse Hub, to help tackle increasing numbers of cases caused by the COVID-19 lockdown. Support and advice are available from specialist officers. Call the freephone helpline on 0800 923 9009.
  • Solace Women’s Aid - the duty phone line is currently open Monday to Friday, 9am to 6pm on 020 3795 5068. They are not currently able to carry out face-to-face visits. Those seeking support can also email advocacy.enfield@solacewomensaid.org.
  • Enfield Saheli - provides telephone advice and counselling over the phone on 020 8373 6218. They can also be contacted by emailing info@enfield-saheli.org.uk.
  • Enfield Women’s Centre - currently providing support over the phone on 020 8638 6941
  • Victim Support - independent domestic violence advisors are available in the borough. Referrals and phone calls are being accepted. Please call on 0808 168 9111.

Online support

  • Women’s Aid is running an online support service which is open Monday to Friday, 10am to 12pm
  • Refuge offers lots of support for victims of domestic abuse, including online chatbots
  • Respect is an advice line to support male victims of domestic abuse. They also run a web chat on Wednesdays, Thursdays and Fridays, from 10am to 11am and 3pm to 4pm.

In line with official government guidance to theatres regarding coronavirus, the Millfield Theatre and Dugdale Centre will be closed until further notice. The Box Office team is in the process of transferring audiences to new dates or issuing refunds.

For more information, visit Enfield Presents. For Archive Services, we are currently able to offer a limited appointment-only system with email reply local.history@enfield.gov.uk.

Enjoy Enfield safely

Now that some retailers and other public places are starting to reopen, we would encourage people to Enjoy Enfield Safely.

For details on the easing of lockdown, including types of premises that will reopen from 15 June 2020, support bubbles and going to work, visit GOV.UK.

There are several precautions that everyone can take to help stop the spread of the coronavirus while out and about:

  • Where possible, keep your distance from people outside of your household. The risk of infection increases the closer you are to another person with the virus, and the amount of time you spend in close contact with them.
  • Consider cycling, scooting or walking. If you must use public transport, avoid peak travel times, and from 15 June you must wear a face covering.
  • You should wear a face covering in enclosed public spaces where social distancing isn't possible. This is most relevant for short periods indoors in crowded areas, for example, on public transport or in some shops.
  • When in shops or public places, you may be asked to follow a certain route or use different entrances and exits to what you are used to, to help ensure social distancing. There may also be restrictions on the number of people allowed in a shop at one time. Please try and be mindful and follow these instructions.
  • Wash your hands often and particularly when returning home and before and after handling food. Outside of your home, you can use a hand sanitiser especially as you enter a building and after you have had contact with surfaces. Avoid touching your face.
  • Wash your clothes regularly. There is some evidence that the virus can stay on fabrics for a few days.
  • If you have any of the main symptoms of COVID-19, you should not leave your home. These are:
    • a high temperature
    • a new, continuous cough
    • loss or change to your sense of smell or taste

For more information on staying safe outdoors, visit GOV.UK.

If you're an Enfield business, visit our COVID-19: guidance for employers and businesses page, where you can read about the support Enfield Council is offering to help you re-open your premises safely and successfully.

Citizens Advice Enfield will no longer host outreach services in libraries. This includes face-to-face advice for those applying to the EU Settlement Scheme. However, telephone services are being increased. You can call the Adviceline on 0300 330 1167, Monday to Friday between 10am and 4pm.

Visit our Brexit page for more information.

COVID-19 has caused many residents immediate financial hardship, due to loss of employment or changes to income. This could leave you with no income and affect your ability to pay Council Tax, rent, mortgage and other household bills. Please check our advice and information page to help you during this difficult time.

If after reading this you're still unsure what to do and need further help, you can complete our financial support referral form. Our Welfare Advice and Debt Support team will then contact you to help.

If you're in crisis now and can't afford food or essential items, or need help completing the financial support referral form, ring 020 3821 1966.

Residents may be at risk of online, door-to-door or telephone scams.

Trading Standards has received reports of COVID-19 scams from unscrupulous people and traders, who are taking advantage of the current unusual situation our society is facing. This includes:

  • coronavirus-themed unsolicited text and emails
  • door-to-door coronavirus testers
  • driveway disinfecting services
  • fake HMRC texts and emails
  • fake COVID-19 testing kits
  • fake coronavirus websites
  • traders who sell personal protective equipment and sanitisers that never arrive
  • unsafe vitamins and other medicines

You are urged to be extra vigilant and never respond to messages that ask for your personal or financial details.

For support and to safeguard against scams:

  • Call Action Fraud on 0300 123 2040 or report incidents on the Action Fraud website 
  • If you need advice, call the Citizens Advice consumer helpline on 0800 223 113
  • To learn more about different types of scams and how to protect yourself and others, visit Friends Against Scams and complete the free online training
  • Your bank or the police will never ask for your bank details over the phone. If you think you have been scammed, contact your bank directly as soon as possible.
  • Read the Metropolitan Police’s latest edition of Little Book of Big Scams (PDF), which explains a wide variety of frauds, provides tips on how to avoid them and advice on getting help
  • Call 101 to report non-emergency incidents to your local police, or 999 if a crime is in progress or someone is in immediate danger

During this difficult time, Enfield Council has made many online resources available to residents, family members and friends to help meet their needs. Particularly for those during periods of self-isolation.

The MyLife Enfield resources page has information on:

  • the latest coronavirus information, available in 34 languages
  • Public Health England advice for British Sign Language users
  • how to stay connected with friends and family using technology
  • looking after your mental health
  • meals and recipes
  • and much more

Information is also available in an easy to read format.

If you are vulnerable, in isolation and need practical support, you can register your needs with Enfield Stands Together, the community outreach programme run by Enfield Council and Enfield Voluntary Action. All requests will be triaged in accordance with need. We will prioritise the most vulnerable, including those over the age of 70 and people extremely vulnerable to coronavirus.

You can also read guidance for people in social care and residential settings

Due to the coronavirus outbreak, the Housing Service has amended its procedures to keep members of the public and staff safe. We will only be seeing people by appointment.

  • If you're homeless today and have not been in contact with us already, call 020 3821 1769 for advice about what to do and how we can help
  • If you need help with a housing problem or are at risk of becoming homeless (or have been given a notice by your landlord or a court), call 020 3821 1769
  • If we are already working with you and you need to speak to your caseworker, call them on the number they have given you. If they are not available, your call will be forwarded to another officer who will assist you. We are likely to be very busy. Unless your query is urgent (you're due to be evicted in the next 14 days, or you have found a new property), you should email your case officer and only call if you don't hear from them in three working days.
  • If you need to submit information, use your smartphone to take pictures of the documents that you have been asked to provide. Photograph all the relevant pages/sides of your documents and include your housing application reference in the email subject line. These can be emailed to:
  • If someone has asked you to come in for an appointment, make a note of the person's name. When you arrive, let the security guard know your name and the name of the person who has asked you to come in.
  • If a change to your income has affected your ability to pay Council Tax, rent, mortgage and other household bills, check our advice and information page to help you during this difficult time. If after reading this you're still unsure what to do and need further help, you can complete our financial support referral form. Our Welfare Advice and Debt Support team will then contact you to help.
  • If you're in crisis now and can't afford food or essential items, or need help completing the financial support referral form, ring 020 3821 1966.

Enfield Council is committed to supporting the local community during these troubling times. Many businesses may have been forced to make the difficult decision to let people go, due to economic pressures amid the coronavirus pandemic.

At the same time, Enfield Council will from time to time have short-term vacancies due to employees self-isolating, recovering from sickness or looking after loved ones.

To help fill these staff shortages we will be making temporary employment opportunities within Enfield Council available to unemployed people.

We are working in partnership with Matrix/CDL and Independence & Well Being Enfield to help people find relevant jobs.

We are currently looking for candidates in the following areas:

  • Care work
  • Parks and cemeteries

For care worker roles, please apply directly to Independence & Well Being.

This list is updated on a regular basis and more roles are expected to become available. Please email a copy of your CV and confirm which of the above roles you are interested in to Matrix/CDL: payroll@client-directs.com. By registering your interest, you are agreeing to your details being kept on Matrix/CDL's database. You will only be contacted if an appropriate position has been matched to your skills.

You can also visit Matrix temporary jobs where you will be able to view more information about these roles as well as other temporary work opportunities at Enfield Council. Start your search by entering your postcode. Please return to this page periodically to check on further vacancies at Enfield Council.

Given the current situation the council is not able to receive calls about these roles so please apply online.

Matrix logo
Enfield Council logo

Following careful consideration and government guidance on coronavirus, all Enfield libraries will be closed until further notice. We apologise for any inconvenience and will let you know as soon as our regular service resumes.

Meanwhile to support you during this time, we will be implementing the following:

  • The return date for all items currently out on loan will be extended to 1 September 2020
  • Any library card due to expire will be extended until 1 to 15 October 2020
  • Any fines for overdue items will be cancelled until 1 September 2020
  • You can become a new member and access a full range of online resources and eBooks without having to physically visit a library until 1 September 2020

If you're already a library member, don't forget you can access a range of online resources including newspapers and magazines – visit the digital library.

The coronavirus pandemic is going to affect daily life for all children and young people. The situation may be especially difficult for some, depending on their age, and how they can understand information and cope with stress.

During this time, it’s also important that parents, carers and guardians look after themselves both physically and mentally. Particularly as government guidance recommends staying home to limit the spread of the virus.

We have collated the latest advice to help you talk to your children about what is happening, and to support them. Guidance is available for younger children and those who are secondary school age. There are also resources for parents and guardians working from home, information on wellbeing support and a step-by-step guide detailing what to do if your child is unwell or injured.

For the latest general advice on coronavirus (COVID-19), including information in various languages, braille and other formats, visit MyLife Enfield.

Controlled parking zones (CPZs)

From 1 June 2020, Parking Services will again begin enforcement of:

  • resident permit bays in all-day CPZs bays
  • bays and single yellow lines in CPZs which are four hours or less in length

Please note that NHS and health and social care staff, and NHS COVID-19 volunteers (critical care workers) will continue to receive free parking in CPZs when displaying their identification.

We will continue to enforce all other contraventions, including:

  • waiting and loading restrictions in all-day zones (double and single yellow lines)
  • pay and display bays and car parks - except for NHS and health and social care staff, and NHS COVID-19 volunteers (critical care workers) displaying their identification
  • loading and business bays
  • disabled bays
  • school keep clear areas
  • footways
  • pedestrian crossings
  • bus stops
  • cycle lanes
  • obstruction of dropped kerbs
  • CCTV cameras

South Edmonton (Tottenham Hotspur Stadium) controlled parking zone

There will be no enforcement of South Edmonton (Tottenham Hotspur Stadium) CPZ when football matches are played behind closed doors at the stadium.

Disabled Blue Badges

Enforcement won't take place to those displaying a Disabled Blue Badge that has an expiry date 1 January 2020 onwards. This relaxation of enforcement against expired Blue Badges should continue initially until 30 September 2020.

Taxi Card Scheme

Taxi Card Scheme members can use the Taxi Card service for the collection of groceries and medicines, by a driver or a person nominated by the Taxi Card member, without travelling themselves until 10 September 2020.

There are now a limited number of things you can do in parks and open spaces in Enfield. These include:

  • meeting one other person from a different household outdoors
  • exercising as often as you wish
  • using some outdoor sports courts or facilities with members of your household, or one other person while staying at least two metres apart

Enfield Council is taking the following action in response to the new government guidelines:

  • Car parks in parks and open spaces are being reopened
  • Tennis courts are being reopened
  • Angling is being reintroduced at Grovelands Park, Trent Park and Forty Hall Park
  • Park benches will be made available for use, in line with social distancing rules
  • Golf courses will be reorganised and opened soon, subject to safety measures being introduced. Further details and timings will be announced shortly.

You should continue to observe social distancing guidelines when you're outside your home, including making sure you are two metres away from anyone outside your household. The following measures will stay in place:

  • Social distancing banners will be retained, and additional signage will be placed in car parks, parks and tennis courts
  • Playgrounds, public toilets, outdoor gyms, multi-use gym areas, basketball and netball courts stay out of use

We urge everyone to continue to respect the social distancing guidelines that stay in place. We will change these arrangements if people fail to observe these restrictions and put the health and wellbeing of others at risk.

If you're showing coronavirus symptoms, or if you or any of your household are self-isolating, you should stay at home. This is critical to staying safe and saving lives.

We are following government advice and will be continuing to provide the best planning service we can during the COVID-19 emergency. We recognise that by keeping the planning system functioning we can play an important role in supporting the local economy.

Planning applications

By working remotely, we can process and consult on existing and new planning applications, and issue decisions using our existing delegated powers. You can submit an application on our planning applications page.

For applications that would normally be reported to Planning Committee, we are exploring how best to hold these meetings virtually, so that they can continue to be determined.

Commenting on planning applications

Currently, you need to submit your comments through our website. Instructions on how to do so can be found on our consultation letters page.

Pre-application

We are continuing to provide our full pre-application service, including our Strategic and Major Applications meeting and Design Review Panel meetings remotely.

Residents can still also make an appointment to discuss their proposals by telephone with the duty planning officer, by emailing planning.support@enfield.gov.uk.

Following advice from the government, all non-essential face to face registrations and ceremonies have been suspended until further notice. We are sorry for any inconvenience this may cause and will re-book as soon as possible. The safety of our customers, community and staff is our priority, and our focus is to ensure we can continue the essential work of registering deaths during the crisis.

Registering a death

From Monday 30 March 2020, registering a death will be by telephone appointment only.

Relatives will not be required to collect the medical certificate of cause of death from the hospital, care home or GP. The GP will send this to us directly.

The green certificate for burial or cremation will be sent electronically to the funeral director, crematorium or cemetery office.

There will be no need for customers to attend our office in person. The office will be closed to the public.

You should only book an appointment online once the doctor has confirmed they have sent us the necessary paperwork. You may need to fill in a registering a death over the telephone form (PDF) as it will assist with the registration.

The registrar will call you at your scheduled appointment time.

See information on how to register a death during the coronavirus crisis.

Registering a birth

We are making preparations to safely reopen the office for birth registrations. When the office is ready to reopen, we will contact parents to offer an appointment, as our online booking system won’t be available.

We will initially be prioritising registrations for babies born on or before 31 March 2020.

You will need to complete a birth registration for a new baby form (PDF) and email it to register.office@enfield.gov.uk before your appointment. If we have not received your completed form before your appointment, you will be asked to re-book your appointment for another day.

See information on how to register a birth.

Bin collections

Your bins will be collected as scheduled. You can help by making sure the right bins are put out on the correct day. See our rubbish and recycling collections page to use our online collection look-up tool, or find more information about bins.

Barrowell Green Recycling Centre

Barrowell Green Recycling Centre is now open Monday to Sunday, 10am to 6pm. Admission to the centre is by appointment only. For more information, see our places you can recycle page.

Unfortunately, the Revive reuse shop will not be open to the public for the foreseeable future.

During the efforts to contain the coronavirus pandemic, some of Enfield Council’s youth services will have to change. However, support is still available. All children and young people have the right to live in safety, without emotional cruelty, neglect, violence, or sexual abuse.

If you need advice or support, speak with the on-call youth worker on 020 8132 2783. The phone lines are open from Monday to Friday 5pm to 8pm, and Saturday 12pm to 3pm. This service is for young people aged 11 to 19 years, or up to 25 years if SEND (special educational needs and disability).

All open access sessions are closed at this time.

Online mental health services

Kooth is an online platform for children and young people to support their emotional and mental health. Children and young people aged 11 to 19 years in Enfield can use the website to access a range of help from peer-support, information and advice, through to professional support from an accredited counsellor.

The platform is available 24/7, 365 days a year. Counsellors can be accessed via drop-in or by scheduled appointments, and are available until 10pm every day.

To register and for more information visit Kooth

Reporting abuse

If you are worried about the welfare of a child you encounter whilst volunteering, please contact Enfield Council to raise your concerns:

  • Report abuse via the Children’s Multi-Agency Safeguarding Hub (MASH) on 020 8379 5555 or email childrensMASH@enfield.gov.uk. The phone lines are open Monday to Friday, 9am to 5pm.
  • Outside of office hours, call 020 8379 1000
  • You can also make a referral via the Children’s Portal  
  • In an emergency, call 999