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Advice for residents

If you've received a phone call, text message or email about contact tracing and need to speak to Environmental Health, you can:

Please do not use the above email address or phone number if you're trying to book a COVID-19 test.

For information about Enfield testing sites, see get a test.

Self-isolation support

The government has introduced a Test and Trace Self-Isolation Support Payment of £500. For more information and to start the application process, see our financial hardship page. If you still need further help, you can complete our financial support referral form.

NHS COVID-19 app

The NHS COVID-19 app is available to download. The app has several tools to protect people including:

  • contact tracing
  • checking into venues through an in-built QR code scanner
  • risk alerts by postcode
  • symptom checker
  • test booking

Importantly, the app alerts people at risk of coronavirus, asking them to isolate before they potentially pass the virus on to others. The more people who use the app and self-isolate when alerted, the more chance we have to stop infection rates from rising.

You can download the app using your smart phone or device either from the Google Play Store or the Apple App Store.

You can find out more information at NHS COVID-19.

As lockdown restrictions change, Enfield Council has been making extensive preparations to make sure the possibility of COVID-19 outbreaks are minimised.

If outbreaks do happen, we have robust plans in place to protect residents and businesses and make sure people who need help receive it quickly. You can find out more about our emergency planning arrangements and read our Local Outbreak Control Plan.

COVID-19 has caused many residents immediate financial hardship, due to loss of employment or changes to income. This could leave you with no income and affect your ability to pay Council Tax, rent, mortgage and other household bills. Please check our advice and information page to help you during this difficult time.

If after reading this you're still unsure what to do and need further help, you can complete our financial support referral form. Our Welfare Advice and Debt Support team will then contact you to help.

If you're in crisis now and can't afford food or essential items, or need help completing the financial support referral form, ring 020 8379 1000.

Residents may be at risk of online, door-to-door or telephone scams.

Trading Standards has received reports of COVID-19 scams from unscrupulous people and traders, who are taking advantage of the current unusual situation our society is facing. This includes:

  • coronavirus-themed unsolicited text and emails
  • door-to-door coronavirus testers
  • driveway disinfecting services
  • fake HMRC texts and emails
  • fake COVID-19 testing kits
  • fake coronavirus websites
  • traders who sell personal protective equipment and sanitisers that never arrive
  • unsafe vitamins and other medicines

You are urged to be extra vigilant and never respond to messages that ask for your personal or financial details.

For support and to safeguard against scams:

  • Call Action Fraud on 0300 123 2040 or report incidents on the Action Fraud website
  • If you need advice, call the Citizens Advice consumer helpline on 0800 223 113
  • To learn more about different types of scams and how to protect yourself and others, visit Friends Against Scams and complete the free online training
  • Your bank or the police will never ask for your bank details over the phone. If you think you have been scammed, contact your bank directly as soon as possible.
  • Read the Metropolitan Police's latest edition of Little Book of Big Scams (PDF), which explains a wide variety of frauds, provides tips on how to avoid them and advice on getting help
  • Call 101 to report non-emergency incidents to your local police, or 999 if a crime is in progress or someone is in immediate danger

Book a test if you have at least one of the most common COVID-19 symptoms

The main symptoms are:

  • a high temperature
  • a new, continuous cough
  • a loss or change to your sense of smell or taste

If you have any coronavirus symptoms you must isolate immediately for 10 days. Don't wait for a test or a test result before doing so.

If you're identified as a contact of a positive case, you must isolate for the full 14 days (even if for some reason you got a negative test during that period).

If you test positive for COVID-19 or are contacted by NHS Test and Trace, it is a legal requirement to self-isolate. Failure to comply with these requirements, including employers who don't allow employees to self-isolate, may result in a fine of at least £1,000 and up to £10,000 for a repeated or serious offence. Full guidance on self-isolation is available on GOV.UK.

If you don't have symptoms, don’t get a test

If you don't have coronavirus symptoms and have not been advised to take a test by a doctor, a public health professional or your local council, you should not book a test.

Do not use this service to get a test in order to travel to another country – you should pay for a private test.

We all need to play our part to protect the NHS Test and Trace service for those who really need it.

For official testing guidance and to book an appointment, visit the self-referral booking portal at GOV.UK.

Testing sites

In Enfield there are several sites where you can get a COVID-19 test:

Lee Valley Athletics Park, N9 0AR

Lee Valley is a fixed testing centre and is drive-in only. Testing is available every day by appointment only.

Edmonton Green (North car park), N9 0SN

Edmonton Green is a mobile testing location. Testing is available on various days throughout the week. Appointments are available between 10:30am and 3:30pm on the testing dates. Testing is by appointment only for walk-in or drive-in.

Lodge Drive Car Park, Palmers Green, N13 5UB

Lodge Drive is a mobile testing location. Testing is available on various days throughout the week. Appointments are available between 10:30am to 3:30pm on the testing dates. Testing is by appointment only for walk-in or drive-in.

Raynham Road Car Park, Edmonton, N18 2SJ

Raynham Road is a mobile testing location. Testing is available seven days a week. Appointments are available between 8am and 8pm. Testing is by appointment only for walk-in or drive-in.

Boleyn Hall, enter via St Martin’s Close, EN1 4HP

Boleyn Hall is a mobile testing location. Testing is available seven days a week. Appointments are available between 8am and 8pm. Testing is by appointment and for walk-in only.

Important information to note:

  • The booking portal can become very busy and there is very high demand for tests. If you don't have coronavirus symptoms, you should not be booking a test.
  • Bookings will only become available after 8pm the night before the day you want to visit. Trying to book before this time may result in your closest test centre not being displayed.
  • Testing centres operate by appointment only. One appointment is required per person, for example if there are four people in one car that want to be tested, four appointments must be booked.
  • If you don't have an appointment you are likely to be turned away and told to make an appointment online.
  • Appointments are for drive-in and walk-in. When booking a walk-in appointment, you will still be prompted to enter a car registration. Please select 'unknown' to proceed with your booking.

NHS COVID-19 app

The NHS COVID-19 app is available to download. The app has several tools to protect people including:

  • contact tracing
  • checking into venues through an in-built QR code scanner
  • risk alerts by postcode
  • symptom checker
  • test booking

Importantly, the app alerts people at risk of coronavirus, asking them to isolate before they potentially pass the virus on to others. The more people who use the app and self-isolate when alerted, the more chance we have to stop infection rates from rising.

You can download the app using your smart phone or device either from the Google Play Store or the Apple App Store.

You can find out more information at NHS COVID-19.

During this difficult time, Enfield Council has made many online resources available to residents, family members and friends to help meet their needs. Particularly for those during periods of self-isolation.

The MyLife Enfield resources page has information on:

  • the latest coronavirus information, available in 34 languages
  • Public Health England advice for British Sign Language users
  • how to stay connected with friends and family using technology
  • looking after your mental health
  • meals and recipes
  • and much more

Information is also available in an easy to read format.

You can also read guidance for people in social care and residential settings.

There are three simple things we can all do to make sure we protect ourselves and the people around us:

  • Wash hands - keep washing your hands regularly
  • Cover face - wear a face covering in enclosed spaces and on public transport
  • Make space - stay at least two metres apart, or one metre with a face covering or if other precautions are in place

For the latest health information and advice, visit the NHS web pages.

If you have at least one of the main symptoms of coronavirus, book a test and isolate until you get the results. The main symptoms are:

  • a new and continuous cough
  • a high temperature
  • a loss of, or change to, your sense of smell or taste

London, which includes Enfield, has been put into the Tier 2 High Local COVID Alert Level. You can find out what the alert levels mean and which restrictions are now in place at GOV.UK. You can also enter the postcode of a place you want to find information about, for example an area where you work.

For further guidance on protecting yourself and others from coronavirus, and other support measures, visit GOV.UK/coronavirus

If you're struggling with essential items such as food and medication, as a result of coronavirus restrictions, read what support is available from the local community on our Enfield stands together page.