Following government guidance, the Civic Centre is closed to the public until further notice. Please use our online services or call 020 8379 1000.
You can also speak to the Customer Services team, Monday to Friday, 9am to 5pm, using Live Chat. Click on the blue speech bubble towards the bottom of this page to begin. (The service may be temporarily unavailable at busy times.)
If you usually come to the Civic Centre to make payments to us, the easiest way to now make a payment is online or by direct debit.
Alternatively, we have introduced PayPoint - a new convenient way for you to pay your council bills at your local PayPoint retailer.
There are many PayPoint retailers across the borough. You just need to look for the PayPoint sign outside. Give your bill, that contains a unique barcode, to the shop assistant with your payment. The payment will be processed to your Enfield account and you will be given a receipt.
PayPoint can be used to pay:
Due to the coronavirus outbreak, the Housing Service has amended its procedures to keep members of the public and staff safe. We will only be seeing people by appointment.
We will be gradually reopening libraries from 13 July, in line with government guidance following closures due to the coronavirus lockdown.
The library team is working hard to reopen safely, as we know how important our services and spaces are to you and the whole community.
Our main priority is the safety of staff and customers. This means these libraries will operate differently, with social distancing measures strictly enforced and some services not available. There will also be limited capacity in our buildings and additional cleaning measures in place.
When visiting the library, you must now wear a face covering and provide your details for test and trace purposes.
Due to the current restrictions, libraries can't be used for recreational or social use.
To support you during this time, we have implemented the following:
Edmonton Green, Enfield Town, Ordnance Unity Centre and Palmers Green libraries are now open Monday to Friday, 9am to 5pm (ground floor or first only) and offer the following services:
Browsing is currently by appointment only. We have the following types of appointment available:
To book an appointment by phone, call:
NHS and health and social care staff, and NHS COVID-19 volunteers (critical care workers) will continue to receive free parking in CPZs when displaying their identification.
There will be no enforcement of South Edmonton (Tottenham Hotspur Stadium) CPZ when football matches are played behind closed doors at the stadium.
Enforcement won't take place to those displaying a Disabled Blue Badge that has an expiry date 1 January 2020 onwards. This relaxation of enforcement against expired Blue Badges should continue initially until 31 October 2020.
Taxi Card Scheme members can use the Taxi Card service for the collection of groceries and medicines, by a driver or a person nominated by the Taxi Card member, without travelling themselves until 31 December 2020.
There are now a limited number of things you can do in parks and open spaces in Enfield.
Enfield Council has taken the following action in response to the latest government guidelines:
Some fitness classes or activities may take place in parks and open spaces with limited numbers of people. If you want to host a group class, contact the Parks team by emailing email@example.com for the latest advice and requirements.
We urge everyone to continue to respect the social distancing guidelines that stay in place. You should observe the advice given on signs or banners, or instructions from council staff. We will change these arrangements if people fail to observe these restrictions and put the health and wellbeing of others at risk.
If you're showing coronavirus symptoms, or if you or any of your household are self-isolating, you should stay at home. This is critical to staying safe and saving lives.
Enfield Council will give you our full support to enable you to open safely, to take care of your staff and customers, and begin on your road to recovery. This work is supported by the Reopening High Streets Safely Fund, established through a grant from the European Regional Development Fund (EDRF). It's important that we all follow the government guidelines to limit the spread of coronavirusvand save lives. If your business is open, you must put in place precautions to reduce risks to your employees and the public.
In line with government advice, the Enfield Register Office has reopened for birth registrations, notice of marriage appointments, and marriage and civil partnership ceremonies. You must not attend the Register Office unless you have a pre-booked appointment.
Please follow instructions when you're inside the building and be mindful of social distancing and hygiene measures at all times. From 8 August 2020, it is mandatory for you to wear a face covering when entering the building.
Ceremonies of marriage and civil partnership formations can now take place.
We are accepting new bookings for ceremonies of marriage and civil partnership formations. We are experiencing a high volume of calls, so please bear with us during this time.
For all existing bookings up to 31 October 2020, we will contact customers in priority date order.
For ceremonies at the Admiral's Suite, the maximum attendance is eight people until further notice. This includes the couple, two witnesses and any other person, such as a translator or photographer. All guests will need to wear a face covering but the couple are not required to do so.
At community venues and approved venues, up to 15 people can attend the ceremony. This includes the couple, two registrars, two witnesses and any staff, such as photographers. Couples will need to contact their venue to find out how many the venue can accommodate, while observing social distancing.
Receptions are not currently allowed to take place.
We are now offering appointments to register babies.
We are currently experiencing high levels of demand. Appointment availability is updated regularly on our online system, so if there are no appointments available, please don't call or email us, you should continue to check the booking system.
See more information on how to register a birth.
We are now offering notice appointments for all couples who have ceremonies booked and due to take place before 1 January 2021, and who need to give notice so their ceremony can proceed.
See information on how to give notice of marriage or civil partnership.
Death and stillbirth registrations are available over the telephone, so there is no need for you to travel to the office for registration.
You can book an appointment online.
You should check our website before calling or emailing us about registrations. We will continue to update this page when new information is available.