Following government guidance, very few public services are operating out of the Civic Centre and most employees are working from home. Do not travel to the Civic Centre unless you have been explicitly asked to do so. You can access many services online or call 020 8379 1000 for help.
You can also speak to the Customer Services team, Monday to Friday, 9am to 5pm, using Live Chat. Click on the blue speech bubble towards the bottom of this page to begin. (The service may be temporarily unavailable at busy times.)
If you usually come to the Civic Centre to make payments to us, the easiest way to now make a payment is online or by direct debit.
Alternatively, we have introduced PayPoint - a new convenient way for you to pay your council bills at your local PayPoint retailer.
There are many PayPoint retailers across the borough. You just need to look for the PayPoint sign outside. Give your bill, that contains a unique barcode, to the shop assistant with your payment. The payment will be processed to your Enfield account and you will be given a receipt.
PayPoint can be used to pay:
Due to the coronavirus outbreak, the Housing Service has amended its procedures to keep members of the public and staff safe. We will only be seeing people by appointment.
If you're worried about becoming homeless and need advice, visit our Housing Advisory Service page.
We are restarting our standard repairs service from 12 April 2021. All work will be carried out in line with the government’s latest COVID-19 secure working guidance.
This change means that in addition to essential repairs (emergency and urgent), appointments for routine repairs such as a leaking tap, plastering and decorating or mould washing are now available.
During the COVID-19 pandemic, our repairs staff have been focusing on essential work to help protect everyone and make sure your home remains a safe place to live.
Gas servicing and safety-critical repairs and major works projects have continued throughout the outbreak.
Nearly all routine repairs booked before the national lockdown announced on 4 January have been completed. We are now able to take on new appointments for routine repairs.
You can report a repair as normal by:
If you have an out of hours emergency repair, call 020 8379 1000 (this line is open 24 hours a day).
We will do our best to meet our repair target completion times. However, we expect a high demand for our service in the coming weeks, especially for routine repairs. We ask for your patience if we are unable to keep to our usual timescales.
Our repairs staff and contractors are completing COVID-19 screening tests regularly. They will always maintain social distance and wear face coverings in line with government guidelines.
Here are some things you can do to help us complete your repair quickly and safely:
We'd like to thank everyone for their patience as we adapt council services to ensure that residents, staff and contractors remain safe.
From 12 April, some national restrictions will ease as part of the government’s recovery roadmap. The services outlined below will be available in our libraries.
The following libraries will remain open with reduced services:
All other libraries in the borough are closed.
Our services will look different for the foreseeable future. Our main priority is the safety of staff and customers. Face coverings must be worn inside all library buildings in line with current government guidance and you will be required to provide your details for NHS track and trace purposes.
The following library services will be available:
More services will become available as England progresses through the government’s roadmap. The health and safety of our library staff and visitors is our highest priority.
All items will be automatically renewed for an additional loan period (books 3 weeks, CDs 2 weeks, and DVDs 1 week).
Please be aware that reserved items won’t be automatically renewed. Before the date of return, borrowers will be contacted by email asking them to return the item, if possible, as there is a request for it.
There are currently no charges for overdue items.
To ensure the library stays a safe space for our staff and visitors, and to prevent the spread of coronavirus, a range of measures have been introduced:
Libraries cannot be used for recreational or social use, but this will be reviewed ahead of forthcoming guidelines.
We will continue to develop our online digital offer so you have plenty of choice. You can become a new member and access a full range of online resources and eBooks without having to physically visit a library. To do this, visit the digital library service.
If you have any further questions, call:
NHS and health and social care staff, and NHS COVID-19 volunteers (critical care workers), currently receive free parking in CPZs when displaying the HM Government Coronavirus (COVID-19) Parking Pass.
Important information for pass holders:
There will be no enforcement of South Edmonton (Tottenham Hotspur Stadium) CPZ when football matches are played behind closed doors at the stadium.
Taxi Card Scheme members can use the Taxi Card service for the collection of groceries and medicines, by a driver or a person nominated by the Taxi Card member, without travelling themselves until 30 June 2021.
There are a limited number of things you can do in parks and open spaces in Enfield, in line with the government’s COVID-19 recovery roadmap. Read the latest guidance on GOV.UK - COVID-19 Response Spring 2021.
According to the latest guidance, you can meet outdoors in a group of six, or in a group of any size from up to two households. You can meet for recreation purposes as well as for exercise.
The following activities have reopened or restarted:
Please be advised that:
We urge everyone to continue to respect the social distancing guidelines that stay in place. You should observe the advice given on signs or banners, or instructions from council staff. We will change these arrangements if people fail to observe these restrictions and put the health and wellbeing of others at risk.
If you're showing coronavirus symptoms, or if you or any of your household are self-isolating, you should stay at home. This is critical to staying safe and saving lives.
Weddings and civil partnership ceremonies are permitted but restrictions remain in place.
The planned changes are:
The number of attendees allowed includes the couple, witnesses and all guests.
The above dates are subject to the four tests outlined in the government's roadmap being met at each step.
For full guidance on small marriages and civil ceremonies, visit GOV.UK.
If you had a wedding or civil partnership that was previously cancelled during the national lockdown, or you have called to enquire about booking a wedding or civil partnership, there is no need to email or call again. We have your details and will contact you shortly.
Death registrations are available over the telephone, so there is no need for you to travel to the office in person.
Before you book an appointment to register a death, please make sure the medical certificate of cause of death has been emailed to us by the hospital or GP, as we won't be able to proceed without it.
You can book an appointment online.
Check our website before calling or emailing us about registrations. We will continue to update this page when new information is available.
Sports facilities will reopen in line with the government's spring 2021 roadmap.
You are now able to take part in formally organised outdoor sports with any number of people. Outdoor sports venues and facilities, such as tennis courts, sports courts, golf courses and riding centres are open. Some indoor leisure facilities such as gyms will reopen from 12 April, although restrictions will apply, as per the roadmap.
Indoor leisure facilities will reopen from 12 April at Albany Leisure Centre, Edmonton Leisure Centre, Southbury Leisure Centre and Southgate Leisure Centre. Swimming clubs at Arnos Pool will also start on 12 April, with swim school to follow soon after. The swimming pool at Edmonton Leisure Centre is undergoing refurbishment works and is expected to open later in April.
Outdoor group exercise classes will continue at Southbury Leisure Centre and Southgate Leisure Centre until indoor classes are allowed, which will be no earlier than 17 May.
For the latest information and details of classes, visit Fusion Lifestyle.
All face-to-face physical activity sessions organised by the council's Active Enfield Team have stopped. If you have already made a booking, you will be contacted by email. For updates, follow Active Enfield on Instagram, Twitter or Facebook.
Read further advice on using parks and open spaces.