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Changes to council services

  • The Civic Centre is closed to customer enquiries. You should only visit the Civic Centre if you have an arranged meeting or have been specifically asked to attend.
  • We continue to offer services online, through web chat and by telephone, Monday to Friday, 9am to 5pm.
  • Customer Operations teams are based at Enfield Town and Edmonton Green libraries, Monday to Friday, 9am to 5pm. They offer support to people with complex needs who may need help accessing council services. See contact details for Enfield libraries.

Read further information about council services and opening hours.

Housing advice

For homelessness prevention and support, visit our housing advisory service page.

Threatened with homelessness

If you’re threatened with homelessness, email housingadviceservice@enfield.gov.uk with your name, address, phone number and a description of the help you need. If you’re at imminent risk of homelessness, make the subject of your email ‘IMMINENT HOMELESSNESS’.

If you are homeless

If you are homeless and need support or advice, you can call 020 3821 1769 during office hours, or 020 8379 1000 out of hours.

Submit information for the housing register

Email housing.assessment.team@enfield.gov.uk if you need to submit information to support an application to join the housing register.


If you’re from a specified public body and know someone at risk of being made homeless or currently homeless, find out more about duty to refer.

In temporary accommodation

If you’re in temporary accommodation (nightly paid), first report repair issues to your managing agent. If the issue is not resolved, email emeraccom@enfield.gov.uk, or call 020 8379 1000 and choose option 4.

If you’re in temporary accommodation (leased property), first report repair issues to your managing agent. For issues relating to your tenancy, email temp.accom.team@enfield.gov.uk.