Following government guidance, the Civic Centre is closed to the public until further notice. Please use our online services or call 020 8379 1000.
You can also speak to the Customer Services team, Monday to Friday, 9am to 5pm, using Live Chat. Click on the blue speech bubble towards the bottom of this page to begin. (The service may be temporarily unavailable at busy times.)
If you usually come to the Civic Centre to make payments to us, the easiest way to now make a payment is online or by direct debit.
Alternatively, we have introduced PayPoint - a new convenient way for you to pay your council bills at your local PayPoint retailer.
There are many PayPoint retailers across the borough. You just need to look for the PayPoint sign outside. Give your bill, that contains a unique barcode, to the shop assistant with your payment. The payment will be processed to your Enfield account and you will be given a receipt.
PayPoint can be used to pay:
Due to the coronavirus outbreak, the Housing Service has amended its procedures to keep members of the public and staff safe. We will only be seeing people by appointment.
If you're worried about becoming homeless and need advice, visit our Housing Advisory Service page.
During the current national lockdown period, only essential repair works will be completed inside residents' homes.
Essential repairs are classified as:
All council staff or contractors undertaking essential repairs are completing daily COVID-19 screening tests and will wear face masks in line with safety guidelines. We ask residents to inform us when reporting their repair if they have had a positive coronavirus test, or if they are or someone in their home is self-isolating.
Residents should continue to report essential repairs via the normal channels by calling 020 8379 1000 (lines are open 24 hours a day).
All other repairs should be reported by:
Residents will be provided with an appointment date for non-essential repairs (subject to government advice) after 1 March 2021.
All booked non-essential repairs are being placed on hold. Residents will be contacted shortly and offered a new appointment from 1 March (subject to government advice). Residents awaiting a non-essential repair are being contacted by text message, where possible. Should the current lockdown be extended further, appointments will be rescheduled again.
Major work programmes and compliance inspections (gas and electrical) will continue as normal.
We'd like to thank everyone for their patience as we adapt council services to ensure that residents, staff and contractors remain safe.
A local tier system is now in place in England, where different restrictions apply in different parts of the country.
Enfield is in Tier 4 'Stay at Home' category.
The following libraries will remain open with reduced services:
All other libraries in the borough are closed.
Our services will look different for the foreseeable future. Our main priority is the safety of staff and customers. Face coverings must be worn inside all library buildings in line with current government guidance and you will be required to provide your details for NHS track and trace purposes.
The following library services will be available:
Unfortunately due to Tier 4 restrictions our bookable browsing service is currently unavailable. However, we can prepare library items for you to pick up through our click and collect service.
All items will be automatically renewed for an additional loan period (books 3 weeks, CDs 2 weeks, and DVDs 1 week).
Please be aware that reserved items won’t be automatically renewed. Before the date of return, borrowers will be contacted by email asking them to return the item, if possible, as there is a request for it.
There are currently no charges for overdue items.
To ensure the library stays a safe space for our staff and visitors, and to prevent the spread of coronavirus, a range of measures have been introduced:
Libraries cannot be used for recreational or social use, but this will be reviewed ahead of forthcoming guidelines.
We will continue to develop our online digital offer so you have plenty of choice. You can become a new member and access a full range of online resources and eBooks without having to physically visit a library. To do this, visit the digital library service.
If you have any further questions, call:
NHS and health and social care staff, and NHS COVID-19 volunteers (critical care workers) will continue to receive free parking in CPZs when displaying the HM Government Coronavirus (COVID-19) Parking Pass.
There will be no enforcement of South Edmonton (Tottenham Hotspur Stadium) CPZ when football matches are played behind closed doors at the stadium.
Taxi Card Scheme members can use the Taxi Card service for the collection of groceries and medicines, by a driver or a person nominated by the Taxi Card member, without travelling themselves until 31 December 2020.
England is currently in a national lockdown. There are a limited number of things you can do in parks and open spaces in Enfield. Read the latest guidelines for your area.
According to the latest guidance, you can only meet one person outdoors from another household for exercise only. You cannot meet for recreation or leisure, such as a picnic. You can exercise in and visit some outdoor places, such as parks, public gardens or the countryside. You can only leave your home for exercise once per day and you should not travel outside of your local area.
Enfield Council has taken the following action in response to the latest government guidelines:
We urge everyone to continue to respect the social distancing guidelines that stay in place. You should observe the advice given on signs or banners, or instructions from council staff. We will change these arrangements if people fail to observe these restrictions and put the health and wellbeing of others at risk.
If you're showing coronavirus symptoms, or if you or any of your household are self-isolating, you should stay at home. This is critical to staying safe and saving lives.
The register office is currently only open for death registrations.
Unfortunately, we are not taking any other bookings at this time.
If your ceremony, birth appointment or notice of marriage appointment has been put on hold by us, we will contact you as soon as we can to start rescheduling these again.
Death registrations are available over the telephone, so there is no need for you to travel to the office in person.
Before you book an appointment to register a death, please make sure the medical certificate of cause of death has been emailed to us by the hospital or GP, as we won't be able to proceed without it.
You can book an appointment online.
Check our website before calling or emailing us about registrations. We will continue to update this page when new information is available.
Due to the national lockdown, indoor gyms and sports facilities will remain closed. Outdoor sports courts, outdoor gyms, golf courses and riding centres must also close. Organised outdoor sport for disabled people is allowed to continue.
Further information is available at GOV.UK.
Leisure centres and swimming pools run by Fusion Lifestyle are closed until further notice. For the latest information and details of online classes visit Fusion Lifestyle.
All physical activity sessions organised by the council’s Active Enfield Team have stopped. If you have already made a booking, you will be contacted by email. For updates, follow Active Enfield on Instagram, Twitter or Facebook.
Read further advice on using parks and open spaces.