Local community support is available to help people get necessary items such as food, medication, and advice on financial hardship, particularly during times when restrictions are increased to slow the spread of COVID-19.
If you need food support, visit our help with food page.
This includes information about how to access food if you can't afford it, and how to arrange food deliveries with supermarkets.
If you need to self-isolate, you may not be able to get to a chemist. If you have prescription medication, check if your chemist will deliver to you. Some pharmacies offer home deliveries and a repeat prescription service.
Contact your local pharmacy or GP surgery to find out more. You may also find these links useful:
COVID-19 has caused many residents immediate financial hardship, because you have lost your job or your income has dropped.
This might affect your ability to pay for essentials, such as food, utility bills and council tax, rent, mortgage and other household bills.
If you're in crisis now and cannot afford food or essential items, need help completing the financial support referral form or need information about COVID-19, ring 020 8379 1000 (select option 7), Monday to Friday between 9am and 5pm.
From 28 September 2020, the government introduced a Test and Trace Self-Isolation Support payment of £500, for people who need to self-isolate for two weeks and can't work from home.
If you want to apply, you must do so within two weeks of the final date of your isolation period. It's important that you provide all the information and evidence asked for.
Visit our self-isolation payments page to apply.
If you're vulnerable, struggling to cope, and haven't received a letter offering additional support, NHS Volunteer Responders can help you by:
To arrange support call 0808 196 3646 between 8am and 8pm, or if you need transport support speak to your health care professional. For more information visit NHS Volunteer Responders.
If you need more practical support, we can help you if:
Speak to one of our officers by calling 020 8379 1000 and choosing option 7. Someone will advise you on how the council can help you.
Always dial 999 if an ambulance or the police are required.