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Terms and conditions

This page (together with our Privacy Policy and Terms of Use) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) or services (Services) listed on our website (our Site) to you.

These Terms will apply to any contract between us for the sale of Products and/ or Services to you (Contract). Please read these Terms carefully and make sure that you understand them, before opening an account to provide information or order any Products or Services from our Site. Please note that when you open any account, you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to open the account.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 7. Every time you wish to order Products or Services, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.

1 Information about us

1.1 We operate the website enfield.gov.uk. We are London Borough of Enfield Council based at Enfield Council, Civic Centre, Silver Street, Enfield, EN1 3XY. Our VAT number is 220 6708 90.
1.2 Contacting us if you are a consumer:
1.2.1 To cancel a Contract in accordance with your legal right to do so as set out in clause 8, you just need to let us know that you have decided to cancel.  
1.2.2 If you wish to contact us for any other reason, including because you have any complaints, you can contact us by e-mailing us at web.team@enfield.gov.uk.
1.2.3 If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.
1.3 Contacting us if you are a business. You may contact us by emailing us at web.team@enfield.gov.uk. If you wish to give us formal notice of any matter in accordance with these Terms, please see clause 18.3.

2 Use of our site

Your use of our site is governed by our Terms of Use. Please take the time to read this, as it includes important terms which apply to you.

3 How we use your personal information

We only use your personal information in accordance with our Privacy Notice. Please take the time to read this, as it includes important terms which apply to you.

4 If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

5 If you are a business customer

This clause 5 only applies if you are a business.
5.1 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products and/ or Services.
5.2 These Terms and any document expressly referred to in them constitute the entire agreement between you and us relating to its subject matter and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
5.3 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
5.4 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

6 How the contract is formed between you and us

6.1 To place an order with us, you should first set up a digital customer account on our site (“Digital Customer Account”). You may be asked by us to provide information in order to allow us to authenticate your Digital Customer Account before you are able to place an order for Products and/ or Services with us. You must logon into your Digital Customer Account, using the username and password provided in order to place your order for Products and/ or Services. [Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.]
6.2 [After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 6.3.]
6.3 [We will confirm our acceptance to you by sending you an e-mail (Order Confirmation). The Contract between us will only be formed when we send you the Order Confirmation.]
6.4 If you have requested a Product or a Service from us and we are unable to supply you with that Product or Service, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Product or Service, we will refund you the full amount including any delivery costs charged as soon as possible.

7 Our right to vary these Terms

7.1 We amend these Terms from time to time. Every time you order Products and/ or Services from us, the Terms in force at the time of your order will apply to the Contract between you and us.
7.2 We may revise these Terms as they apply to your order from time to time to reflect any changes in relevant laws and regulatory requirements.
7.3 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products (but not Services if you have already received those Services) or just the Products and/ or Services you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

8 Your consumer right of return and refund

This clause 8 only applies if you are a consumer.
8.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 8.4 (“Cancellation Period”). This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive a Product and/ or Services or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or our trading standards team (for further information please visit Trading Standards).
8.2 Where you wish to receive a Service from us, we will not usually begin the supply of the Service before the end of the Cancellation Period, unless you expressly request that we do so. Where we do begin the supply of the Service during the Cancellation Period, your right to cancel the contract under clause 8.1 will no longer apply once those Services are completed (even if those Services are completed during the Cancellation Period). Where the Services have commenced in accordance with this clause but you cancel the Contract before completion of those Services in accordance with clause 8.1, you shall pay us for the Services received up to cancellation.
8.3 The cancellation right in clause 8.1 does not apply in the case of any Products which become mixed inseparably with other items after their delivery.
8.4 Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below:

Your Contract  End of the cancellation period
Service contract The end date is the end of 14 days after the day on which the contract is entered into (regulation 30(2)(a), Consumer Contracts Regulations.)
Example: If we provide you with an Order Confirmation on 1 January to receive Services, you may cancel anytime between 1 January and 15 January.
Your Contract is for a single Product (which is not delivered in instalments on separate days). The end date is the end of 14 days after the day on which you receive the Product.
Example: if we provide you with an Order Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
Your Contract is for either of the following:
one Product which is delivered in instalments on separate days.
multiple Products which are delivered on separate days.
The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.
Example: if we provide you with an Order Confirmation on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
Your Contract is for the regular delivery of a Product over a set period. The end date is 14 days after the day on which you receive the first delivery of the Products.
Example: if we provide you with a Order Confirmation on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January. 24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

8.5 To cancel a Contract, you just need to let us know that you have decided to cancel. 
8.6 If you cancel your Contract we will:
8.6.1 refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
8.6.2 refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within [3-5] days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
8.6.3 make any refunds due to you as soon as possible.
8.7 If you have returned the Products to us under this clause 8 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
8.8 We will refund you on the credit card or debit card used by you to pay.
8.9 If a Product has been delivered to you before you decide to cancel your Contract:
8.9.1 then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back to us at Enfield Council, Civic Centre, Silver Street, Enfield, EN1 3XY, or hand it to our authorised carrier. If we have offered to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;
8.9.2 unless the Product is faulty or not as described (in this case, see clause 8.7), you will be responsible for the cost of returning the Products to us. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.
8.10 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 8 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or our trading standards team (for further information please visit Trading Standards).

9 Delivery

9.1 We will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 17 for our responsibilities when this happens.
9.2 [If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery.]
9.3 Delivery of an Order shall be completed when we deliver the Products to the address you gave us or you or a carrier organised by you collect them from us and the Products will be your responsibility from that time.
9.4 You own the Products once we have received payment in full, including all applicable delivery charges.
This clause 9.5 only applies if you are a consumer.
9.5 If we miss the delivery deadline for any Products then you may cancel your order straight away if any of the following apply:
9.5.1 we have refused to deliver the Products;
9.5.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
9.5.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
9.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 9.5, you can give us a new deadline for delivery, which must be reasonable.
9.7 If you do choose to cancel your order for late delivery under clause 9.5, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.

10 Location

10.1 You may place an order for Products or Services from outside the UK, but this order must be for delivery to an address in the London Borough of Enfield, UK.

11 Price of products and delivery charges

11.1 The prices of the Products and Services will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 11.5 for what happens if we discover an error in the price of Product(s) or Services you ordered.
11.2 Prices for our Products or Services may change from time to time, but changes will not affect any order you have already placed.
11.3 The price of a Product or Service includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
11.4 The price of a Product or Service does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
11.5 It is always possible that, despite our reasonable efforts, some of the Products or Services on our site may be incorrectly priced. If we discover an error in the price of the Products or Services you have ordered we will endeavour to contact you to inform you of this error and we will give you the option of continuing to purchase the Product or Service at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided, we will treat the order as cancelled and notify you in writing. If we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product and refund you any sums you have paid.

12 Supply of Services

12.1 We shall supply the Services to you in accordance with the description or specification of the Services provided in writing by us to you (Specification) in all material respects.
12.2 We shall use all reasonable endeavours to meet any performance dates which may be agreed or specified in our Order Confirmation, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.
12.3 We shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and we shall notify you in any such event.

13 Your obligations

13.1 You shall:
13.1.1 ensure that the terms of the Order and any information you provide in the Specification is complete and accurate;
13.1.2 co-operate with us in all matters relating to the Services;
13.1.3 provide us, our employees, agents, consultants and subcontractors, with access to your property, premises, office accommodation and other facilities as reasonably required by us;
13.1.4 provide us with such information and materials as we may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects;
13.1.5 obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start;
13.1.6 keep and maintain all materials, equipment, documents and other property of us (Council Materials) at your property in safe custody at its own risk, maintain the Council Materials in good condition until returned to us, and not dispose of or use the Council Materials other than in accordance with our written instructions or authorisation.
13.2 If our performance of any of our obligations under the Contract is prevented or delayed by any act or omission by you or failure by you to perform any relevant obligation (Customer Default):
13.2.1 we shall without limiting our other rights or remedies have the right to suspend performance of the Services until you remedy the Customer Default, and to rely on the Customer Default to relieve us from the performance of any of our obligations to the extent the Customer Default prevents or delays our performance of any of our obligations;
13.2.2 we shall not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from our failure or delay to perform any of its obligations as set out in this clause 13.2; and
13.2.3 you shall reimburse us on written demand for any costs or losses sustained or incurred by us arising directly or indirectly from the Customer Default.

14 How to pay

14.1 You can only pay for Products and/ or Services using a debit card or credit card. 
14.2 Payment for the Products, Services and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order.
14.3 Direct debit
14.4 Standing order
14.5 Giro
14.6 Cheques
14.7 Cash
14.8 No PayPal, Diners, AMEX?

15 Our liability if you are a business

This clause 15 only applies if you are a business.
15.1 We only supply the Products or Services for internal use by your business, and you agree not to use any Products we supply for any resale purposes.
15.2 Nothing in these Terms limits or excludes our liability for:
15.2.1 death or personal injury caused by our negligence;
15.2.2 fraud or fraudulent misrepresentation;
15.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
15.2.4 defective products under the Consumer Protection Act 1987.
15.3 Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
15.3.1 any loss of profits, sales, business, or revenue;
15.3.2 loss or corruption of data, information or software;
15.3.3 loss of business opportunity;
15.3.4 loss of anticipated savings;
15.3.5 loss of goodwill; or
15.3.6 any indirect or consequential loss.
15.4 Subject to clause 15.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances [100% of the price of the Products or Services provided in the 12 months prior to the event giving rise to the breach].
15.5 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products or Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

16 Our liability if you are a consumer

This clause 16 only applies if you are a consumer.
16.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
16.2 We only supply the Products and Services for domestic and private use. You agree not to use any Product we may provide for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16.3 We do not in any way exclude or limit our liability for:
16.3.1 death or personal injury caused by our negligence;
16.3.2 fraud or fraudulent misrepresentation;
16.3.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
16.3.4 any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
16.3.5 defective products under the Consumer Protection Act 1987.

17 Events outside our control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.
17.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
17.3.1 we will contact you as soon as reasonably possible to notify you; and
17.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
17.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us via email. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

18 Communications between us

18.1 When we refer, in these Terms, to "in writing", this will include e-mail.
18.2 If you are a consumer you may contact us as described in clause 1.2.
18.3 If you are a business:
18.3.1 Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.
18.3.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at [9.00 am] on the [second] Business Day after posting or if sent by e-mail, one Business Day after transmission.
18.3.3 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
18.3.4 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

19 Other important terms

19.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
19.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
19.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
19.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
19.6 If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products or Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
19.7 If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. We both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).